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UK’s Serco awarded O and M contract extension, Dubai

Serco, the international service company, announced today a 3-year contract extension by Emaar Properties to continue managing the operations and maintenance of the Downtown Dubai Trolley System until 2019.

Serco’s participation in the project began in August 2014 when engaged by Emaar Properties under an early operator involvement contract, giving advice on the system during the design phase.

David J Greer, CEO Serco Middle East said “This award asserts our position as the region’s leading provider of high quality transport operations and maintenance services. The trolley is the first of its type in the Middle East and we are delighted to extend our partnership with Emaar and to continue to deliver the highest quality of service to the public.”

Serco’s Transport MD, Patrick Hallgate added, “This extension is testament to the hard work and dedication of the team and is a result of the strong relationship Serco and Emaar have built over the last 2 years.”

The initial operation and maintenance contract was awarded to Serco in 2015 and has now been extended until 2019. This reinforces the strength of Serco’s services portfolio delivering a fully integrated transport approach for the 500-acre Downtown Dubai mega-development.

About Serco

Around the world, people are experiencing a quality of service that makes a difference to their lives. Expectations are met and often surpassed because Serco enables those delivering the service to give their best. Serco is a service and outsourcing company and has been delivering essential public services for more than 50 years.

More than 100,000 employees deliver mission-critical services to government and private clients in over 30 countries.

We aim to build long term relationships by bringing innovation, organisational change and assured service delivery and so help our clients achieve their ambitions.

What is true in transport is also a hallmark of the services we provide in IT & BPO outsourcing, local government, home affairs, defence, science, nuclear, health, education, welfare to work and to the private sector.

We manage our organisation through a simple and efficient organisation, strong and capable leaders and an effective governance framework.

The scale and scope of the services we operate are extensive. For example we:-

Manage 192,000 square miles of airspace in five countries
Employ 5000 scientists
Provide defence support services worldwide
Transport more than 500,000 passengers everyday on the driverless Dubai Metro.

We apply our organisational design and management skills across a broad range of activities and geographic markets around the world. That gives us access to a wide range of opportunities and enables us to balance the global economics of our business.

Serco has grown substantially every year since flotation on the London Stock Exchange in 1988.

Source:  www.serco.com