French-based Thales, a key player in the Middle Eastern transportation network, has signed a five-year service level agreement with Dubai’s Roads and Transport Authority (RTA) and UK-based Serco to provide maintenance support services for Dubai Metro.
The world’s longest driverless metro network in operation, Dubai Metro is being operated by Serco Company.
In line with its lifetime responsibility for safety, integration and interoperability, but also its willingness to reinforce long-term commitment to its customers in the region, Thales is strengthening its local skills and expertise based in Dubai.
As per the contract, the Thales team will deliver efficient, competitive and sustainable services while ensuring the highest levels of passenger safety and comfort, said a statement from the French group.
Local experts will be supported by Thales’s worldwide expertise when resolving critical issues. Its service solutions include remote and on-site support for maintenance ensuring system knowledge and recovery, the statement added.
Since 2009, Thales has provided Dubai’s metro network with its complete transportation package including signaling, supervision and telecommunications equipment besides the security and ticketing systems.
By working with regional industrial powerhouses regarding urban transport and main lines, Thales is further cementing its presence in the region.
In neighbouring Saudi Arabia, Thales delivered an integrated signaling and supervision solution for the Makkah metro and is deploying an ETCS Level 2 system on the North-South Railway line that will connect capital Riyadh with the North.
Source: TradeArabia News