The new teleconsultation service means policyholders do not have to leave their home or workplace to “see” a doctor, with the consultation happening directly over the phone.

APRIL International Care, the specialist providers of international health insurance solutions for individuals and companies, is rolling out the service first to all new and renewing members in Singapore and Hong Kong, then in stages across Asia. It means busy policyholders will no longer have to queue in crowded clinics, but instead can opt for the comfort of a consultation from their home, work or while traveling outside of their country of residence.

Announcing the launch, Regional CEO of Asia, Romain Di Meglio said, “Our entry into the fast-moving Telehealth arena gives all our private healthcare policyholders access to this innovative new service, irrespective of the level of cover or insurance policy module they hold. The new service can only be accessed via our App, and once downloaded, customers will be able to seek general medical advice, or a second medical opinion, in 12 different languages. This latest launch is another tangible example of our stated aim to adapt to the evolution of healthcare and go beyond the pure administrative provision of insurance. In health insurance, the important word is “health”.”

The Easy Claim app, launched in 2017 in Asia, is unique on the market as it gathers all insurance services in only one app, while most competitors require policyholders to install several apps. Indeed, members can also submit their medical claims, send pre-approval requests for medical treatment, access their insurance eCard but also search and locate medical practitioners, all from the same app.

Accessing and using the service has been made very simple. App users select the physician “call back” option then add key details such as preferred language, time zone and either their symptoms or their medical question, which could be regarding something as straightforward as understanding how to take a medicine correctly. The user submits the request and shortly afterwards the physician calls the patient. The system is designed to ease the burden of everyday medical questions and illnesses but is not designed to be used as a substitute for reporting medical emergencies. In addition, members can also request a second medical opinion from a licensed physician for more complex medical cases such as cancer, injuries requiring surgery, etc.

Romain DiMeglio ends, “We believe this new service has the potential to radically improve some of our policyholders’ lives.  You can now have fast, simple and fully digital access to a qualified physician, something that can bring real peace of mind and reduce stress.”

APRIL International Care are specialists in designing and delivering flexible international health insurance solutions for individuals, families and companies.