Call Centre Manager - Six Sigma Certified : 16 yrs experience
Last Updated: 22nd September 2017 (over 5 years ago)
'2017: Monitor, Track and Enhance performance of 2 Call Centres via Centralized daily reporting at HQ in Dubai office. (Raven General Petroleum LLC). Develop complete infrastructure plan and SOPs for the Training Institute and Waste Management Call Centre for Visionscape Sanitation Solutions @ Lagos.
'2016: Train the Emergency Call Centre and Control & Command Centre specialists for State of Lagos.
'2016: Six Sigma Green Belt Certification.
'2014: Set-up an entire Communication Centre in 2 weeks for a 354 bed Reliance Foundation Hospital inaugurated by Hon. Prime Minister Mr. Narendra Modi.
'2012: Revamp complete Call Centre Operations, SOPs, Complaint Handling protocols and Team Structure for effective productivity and delivery for Bookmycab.com
'2011: Best Support Service @ Mirah Hospitality & Food Solutions.
'2009: Setup 3 new Call Centres for MERU CABs : Delhi, Bangalore and Hyderabad apart from Managing HO branch in Mumbai.
'2008: Best Employee Award @ Meru Cab Co. Pvt. Ltd.
'2005: Performance Excellence Award @ UPS Jetair Express Pvt. Ltd.
Delivering pure excellence in Customer Service.
Training & Development.
Analytics & DMAIC.
Softwares: Avaya, Ameyo, SAP, Aspect, Vicidial.
Current Salary: 4200 USD per month plus benefits.
Workwise I am based in Dubai-UAE,while my residence is in Mumbai-India
I am willing to relocate for the right opportunity.
Thank You !!
Have a wonderful day ahead.
Skype : firstname.lastname@example.org
LinkedIn : http://linkedin.com/in/vishalsodhi