Senior Business Analyst / Implementation Analyst / Disaster Recovery Analyst / ITIL Foundation & Service Lifecycle

Last Updated: 9th February 2018 (over 4 years ago)

United States


Phone Number


Age Range
55 to 64

Qualification Level



Experienced Sr. Business Analyst with SAP functionality expertise. Ability to communicate customer needs and requirements to technical team for enhance process improvement.

Sr. Business Analyst

Proven successful implementation across global business environments. My background includes progressive business analyst, project manager and implementation leading roles where I partnered with all levels of the organization and stakeholders to analyze business requirements and processes.

* Technical Knowledge
* Communication Skills
* Analytical Abilities
* Process Improvement
* Employee Training
* Technical Documentation
* Requirements Gathering
* Software Testing


- Reduced process time by 3 hours per day.

- Received commendations for team processes and disaster recovery process.

- Met projects on time and under budget

Please contact me at 1-281-512-4712 with any business analyst, software testing and training opportunities.


University of St. Thomas
Bachleor of Arts

   Jan 2014
— May 2016

General Studies
1st concentration in Psychology
2nd concentration in Management

ITIL – Service Life Cycle - Continual Service Improvement

   Nov 2012
— Feb 2018

Houston Community College

   Jan 2011
— Dec 2013


Examination Institute for Information Science “EXIN”
ITIL – Foundations

   Sep 2010
— Feb 2018


Sr. Business Analyst

   May 2016
— Sep 2017

• Assisted in developing design considerations cost analysis and execution timelines.
• Analyzed business requirements, recommended solutions and provided guidance on business demands to the business partner structure.
• Identified, defined and applied technical knowledge to solve complex problems concerning legacy business application and future system implementations.
• Liaison between departmental end-users, technical analysts, information technology analysts, consultants and other organizations to understand the business needs and translated into functional specifications
• Gathered, and created documentation for business requirements
• Identified opportunities for improving business processes
• Ensured the final solutions met the business quality requirements for compatibility from the legacy system to the new environment
• Tracked requirements and deliverables to ensure business requirements were met
• Worked with the Assets Management team to assure the software life for applications and to assure all licenses met required standards.
• Confirm and validated UAT
• Evaluated and tested Stand-alone, SAAS, Web application
• Co-ordinate Shared Mailbox deployment, including metric for all locations worldwide
• Train end-user on new environment
• Application support for end-users in the new environment
• Evaluated the performance, reliability, stability of applications with the compatibility of legacy and external systems
• Lead for SAP FICO application support
• Coordinator for the Exchange Team
O Ran Query Reports from the SharePoint Dashboard to analyze data
O Created, classified, stored and tracked documents in SharePoint

Sr. Business Analyst

   May 2015
— Feb 2017

• Working with the Waterfall Project Methodology
• Elicited requirements by conducting workshops, As-Is and To -Be work flow analysis, surveys, use cases and scenarios.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Interpreted customer business needs and translated them into unambiguous business requirements
• Communicated and collaborated with project team members to analyze business needs and delivered the following artifacts as needed: (Business Requirements Document, Feasibility Analysis, Project Scope, Use Cases and Traceability Matrix)
• Ensure facilitating sign off from stake holder, project sponsors and users along with perseverance to ensure Technical Leads understood the business requirements through BRD reviews
• Worked seamlessly with Functional Analysts to provide guidance on the business requirements
• Engaged with Test Lead to review test plans, test scenarios and provide feedback
• Created Storybooks, scripts for requirements and testing
• Worked with IT and user community to facilitate Unit Testing, Integration Testing and User Acceptance Testing (UAT), as well as documented all testing
• Worked closely with Organizational Change Management team member to help create training plans
• Successfully engaged in multiple projects simultaneously
• Worked independently with users to define concepts
• Interacted professionally with a diverse group, executives, managers, and subject matter experts
• Served as the conduit between the business units, technology teams and support teams
• Constructed strategic plans along with project management processes
• Demonstrated expertise in Requirements Management tool, Prototyping tools and Quality Center
• Worked with the Assets Management team to assure the software life for applications and to assure all licenses met required standards.
• Ran and updated project dashboards
• Maintained status reports on projects in SharePoint

Cheiner Energy
Project Analyst

   Feb 2015
— May 2015

• Working using the Agile Project Methodology
• Managed, analyzed and enhanced the PMO Dashboard with executive reports, program roadmap and KPI.
• Established a reporting strategy and structure aligned to the programs and projects on delivery roadmap
• Built and manage a PMO Quality Management Plan
• Provided support to the PMO Scheduling Manager and PMO Controller
• Managed PMO Portal and all project site policies
• Developed a project lessons learned knowledge base for utilizing planning and risk/ issue management
• Established and maintained a project document management policy and archiving structure
• Maintained and updated dashboard with vital updates

BHP Billiton
Business Analyst

   Oct 2014
— Feb 2015

o Worked with a Scrum and Agile Methodology
o Worked with Key Users and Business Owners.
o Develop & execute repeatable process to take up to 400 servers through ORR
o Analyse all serves and determine ORR requirements
o Participated in application architecture planning and implementation
o Complete ORR Checklist for each server
o Coordinate and drive activities for completion of activities related to application server migration.
o Created and maintained functional, integration performance, regression and load testing for transition of servers.
o Determined retention repository for documents
o Track security compliance scanning results (baseline through final results)
o Manage change control end to end for servers requiring decommissioning
o Track and analyzed the data for reported progress on up to 400 servers being decommissioned
o Determine course of action on up to 85 unknown servers
o Track and report server status of 400 servers
o Participated in Stress Test
o DCC Weekly Financial Tracking & PWA updates
o Document any / all changes made to functional and business specifications
o RIMBA project dashboard
o PMO Monthly Financial Submission

Baker Hughes Inc.
Business Analyst III / Project Management

   Jan 1998
— Feb 2014

In charge of business analysis and project leadership for multiple automation, upgrade and functionality enhancements on behalf of the Accounts Payable Work Flow (APWF) global system. Resolve receiving and accounts payable problems to allow for timely payment of invoices. Supported the Portfolio Management Team by assessing and aligning ongoing projects with the company’s goal. Defined and initiated projects, led teams of up to 10 technology and end user stakeholders, managed cost, schedule, and timeline to ensure success and acceptance of the program. Maintained communication with stakeholders at multiple levels, including those external to the organization. Successfully completed projects on time and below budget, saving an average of $20,00 – $50,000 on allocated budget through process improvements. Provided post implementation training and support. Maintained continuous alignment of program scope with strategic business objectives, as well as the alignment of Sarbanes-Oxley (SOX) regulations; making recommendations on technology modifications and functionality enhancements to improve business effectiveness. Agile Methodology with a detail focus on schedule milestones, dependencies, and predecessor logic; which includes work plans and project documents, including procedures, proposals, progress reports, and presentations

• Led full project lifecycle for the multi-million implementation of SAP Accounts Payable Workflow (APWF) in over 15 countries across EMEA, APAC, Latin America, and Australia. Managed teams of 10-15 in project delivery within time and on budget.
• Identify and implemented process improvement processes based on business requirements
• Created and facilitated efficient and cost effective solutions
• Documented and managed testing/validation and User Acceptance scripts
• Provided post implementation support.
• Worked with Key Users and Business Owners.
• Conducted individual and group-based workshops
• Developed test plans/scripts from the requirements
• Ran reports associated with Oracle and MS SQL databases
• Conducted data analysis for reporting to department heads.
• Directed a team of 3 in the $2 million global integration of BJ Services Company’s financial team onto SAP systems following BHIs acquisition of BJ Services.
• Defined and executed timelines for SAP AP Workflow project process that decreased SAP implementation lifecycle by 30%.
• Proactively identified and coordinated resolution for customer satisfaction