Operations Coordinator & Analyst
Last Updated: 1st June 2019 (over 3 years ago)
BSC (Hons) Environmental Management and Technology.
— Apr 2017
Modules include Environmental Management; Auditing & Systems Thinking, Renewable Energy; Engineering & Project Appraisal, Innovation & Design; Of Products, Services and Systems.
- Overhauled department reporting to improve visibility and communication with investors.
- Introduced greater commercial awareness into operational planning processes.
- Helped commission 6 new power plants into operation in first 9 months whilst maintaining 98% average availability.
Systems Support Analyst
— Jun 2018
- Instrumental in the delivery of a £400k company wide software/billing system upgrade. Managing change through process documentation and training. Testing and configuring new functionality.
- Implemented new online customer on-boarding process to handle rapid growth.
- Increased efficiency by automating manual tasks. Company doubled its customer base with little expansion of personnel.
Customer Service Advisor
— Jun 2017
- Consistently in top 10 for performance related targets.
- Carried out sustainability inductions to all new employees, including senior management.