Operations Coordinator & Analyst

Last Updated: 1st June 2019 (over 3 years ago)

United Kingdom



Age Range
25 to 34

Qualification Level



BSc Hons Environmental Management & Technology. 4 years commercial energy sector experience, including domestic supply and power generation (gas & renewables). Competent in problem solving, analysis/reporting and operations management.


The Open University UK
BSC (Hons) Environmental Management and Technology.

   Sep 2013
— Apr 2017

Achieved overall grade of 72%

Modules include Environmental Management; Auditing & Systems Thinking, Renewable Energy; Engineering & Project Appraisal, Innovation & Design; Of Products, Services and Systems.


Welsh Power
Operations Coordinator

   Jun 2018
— Current

Part of a growing team managing a 400MW portfolio of UK wide Gas Power Plants, across 25 sites. Reporting to the Operations Director, role involves continuous monitoring, reporting and analysis to meet strict compliance, availability and performance targets. Also working with asset managers, coordinating operations and maintenance alongside 20+ external businesses/contractors.

Key Accomplishments:
- Overhauled department reporting to improve visibility and communication with investors.
- Introduced greater commercial awareness into operational planning processes.
- Helped commission 6 new power plants into operation in first 9 months whilst maintaining 98% average availability.

Solarplicity Energy
Systems Support Analyst

   Jun 2017
— Jun 2018

Including an internal promotion, provided key operational support for the delivery of renewable energy services to domestic consumers. Reporting to the Operations Director, working closely with all departments to solve problems and set up effective process and systems management. Involved analysis, testing, and implementation on areas for improvement across the business using bespoke industry software.

Key Accomplishments:
- Instrumental in the delivery of a £400k company wide software/billing system upgrade. Managing change through process documentation and training. Testing and configuring new functionality.
- Implemented new online customer on-boarding process to handle rapid growth.
- Increased efficiency by automating manual tasks. Company doubled its customer base with little expansion of personnel.

OVO Energy
Customer Service Advisor

   Apr 2015
— Jun 2017

High level of customer service at award-winning company. Resolving customer energy queries with constant and diverse problem solving using multiple software systems. Assisting with operational tasks and case handling in fast paced environment.

Key Accomplishments:
- Consistently in top 10 for performance related targets.
- Carried out sustainability inductions to all new employees, including senior management.

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