Twelve years’ experience in the design, implementation, and execution of financially lucrative turnkey projects.
Last Updated: 25th October 2018 (over 4 years ago)
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Summary
Operations Lead – DBSI Bengaluru: July’18 - Present
Consultant – Diageo Business Services India
On Roles of RCS Technologies: Mar’18- Jul’18
Employee Workplace & IT Transformation
COE setup for EUC services
Service Management Strategy
Managed Services Automation
Customer & Employee Experience
Service Delivery Manager -Tech Mahindra
Deputed as Head Governance:
Jakarta, Indonesia
May 2016 – September 2017
PMO Management and Resourcing
Vendor Management
Contract Management
Internal & Customer billing
Quality management
Delivery Manager – Xerox Business Services
July 2013 – May 2016
Instituted brand-new data processing and support
teams
India Operations and Administration implementation
Diverse talent team management
Recruitment, training & transitions
Lean projects on workflows and audit mechanisms
Operations Manager – Wipro InfoTech
May 2010 – July 2013
Project and Transition Management
Process Implementation
People Management
Strategic IT operations
ITIL implementation
Team Leader – MetLife Global Operations Support
Center
August 2007 – May 2010
PROJECT MANAGEMENT
Barcode solutions for 10,000+ assets implementation
Hiring, training and establishing the service desk team
400+ application transitioning over various platforms
SERVICE DESK MANAGEMENT
Manage IT Operations
Co-ordinate with Infrastructure professionals and
application developers for resolution
SOW & SOP creation and implementation
Help Desk Analyst: Prometric March 2007 – Aug2007
Technical Support Specialist: IBM Daksh- Feb 2006 - Feb 2007
Consultant – Diageo Business Services India
On Roles of RCS Technologies: Mar’18- Jul’18
Employee Workplace & IT Transformation
COE setup for EUC services
Service Management Strategy
Managed Services Automation
Customer & Employee Experience
Service Delivery Manager -Tech Mahindra
Deputed as Head Governance:
Jakarta, Indonesia
May 2016 – September 2017
PMO Management and Resourcing
Vendor Management
Contract Management
Internal & Customer billing
Quality management
Delivery Manager – Xerox Business Services
July 2013 – May 2016
Instituted brand-new data processing and support
teams
India Operations and Administration implementation
Diverse talent team management
Recruitment, training & transitions
Lean projects on workflows and audit mechanisms
Operations Manager – Wipro InfoTech
May 2010 – July 2013
Project and Transition Management
Process Implementation
People Management
Strategic IT operations
ITIL implementation
Team Leader – MetLife Global Operations Support
Center
August 2007 – May 2010
PROJECT MANAGEMENT
Barcode solutions for 10,000+ assets implementation
Hiring, training and establishing the service desk team
400+ application transitioning over various platforms
SERVICE DESK MANAGEMENT
Manage IT Operations
Co-ordinate with Infrastructure professionals and
application developers for resolution
SOW & SOP creation and implementation
Help Desk Analyst: Prometric March 2007 – Aug2007
Technical Support Specialist: IBM Daksh- Feb 2006 - Feb 2007