Operations Lead – DBSI Bengaluru: July’18 - Present
Consultant – Diageo Business Services India
On Roles of RCS Technologies: Mar’18- Jul’18
 Employee Workplace & IT Transformation
 COE setup for EUC services
 Service Management Strategy
 Managed Services Automation
 Customer & Employee Experience
Service Delivery Manager -Tech Mahindra
Deputed as Head Governance:
Jakarta, Indonesia
May 2016 – September 2017
 PMO Management and Resourcing
 Vendor Management
 Contract Management
 Internal & Customer billing
 Quality management
Delivery Manager – Xerox Business Services
July 2013 – May 2016
 Instituted brand-new data processing and support
teams
 India Operations and Administration implementation
 Diverse talent team management
 Recruitment, training & transitions
 Lean projects on workflows and audit mechanisms
Operations Manager – Wipro InfoTech
May 2010 – July 2013
 Project and Transition Management
 Process Implementation
 People Management
 Strategic IT operations
 ITIL implementation
Team Leader – MetLife Global Operations Support
Center
August 2007 – May 2010
PROJECT MANAGEMENT
 Barcode solutions for 10,000+ assets implementation
 Hiring, training and establishing the service desk team
 400+ application transitioning over various platforms
SERVICE DESK MANAGEMENT
 Manage IT Operations
 Co-ordinate with Infrastructure professionals and
application developers for resolution
 SOW & SOP creation and implementation
Help Desk Analyst: Prometric March 2007 – Aug2007
Technical Support Specialist: IBM Daksh- Feb 2006 - Feb 2007