Having 1+ experience in UAE


Last Updated: 26th March 2018 (over 4 years ago)

Address
United Arab Emirates

E-mail
Locked

Phone Number
Locked

Gender
Female

Age Range
25 to 34

Qualification Level
Degree

Languages
English, Hindi

Summary

To seek challening assignments and reponsibilities in the field of hospitality and aviation with opportunity of self development and growth that can help me achieve personal as well as organisational goals during my career advancement

Education

Calcutta University
B.com

   May 2009
— Jun 2012

Experience

Lotus Downtown Metro Hotel
Front Office executive

   Feb 2017
— Current

• Welcome and greet guest with courtesy.
• Manage room reservation using computerized reservations system
• Address guest concern in professional and personable manner.
• Ensure guest are settled comfortably in their room.
• Help guest with their things including luggage and other valuable things.
• Take and relay telephone message for guest and others
• Prepare bills, handle and process checkout ,collect payments.
• Man the hotel business center and other units if necessary
• Communicate with housekeeping and other departments to ensure quality service
• Deal with complains and problems
• Answer queries of guest about various information and services of hotel.
• Complied and update hotel files and reports.
• Prepared letters and other correspondence

Vedic Realty Pvt Ltd
Sales coordinator/Admin

   Sep 2014
— Nov 2016

• Responsible for Pre-sales and post sales activities.
• First point of Contact in customer service.
• Handling complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution.
• Lead distribution among the sales team.
• Preparing MIS Reports and sending the same to the Management.
• Daily Report preparation in terms of feedback from the field sales team.
• Active Participation in Debt Recovery from the collection Department.
• Keeping complete track records over the customers in terms of installments.
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Supervising administrative staff and dividing responsibilities to ensure performance
• Managing agendas for upper management.

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