Experienced project manager | Extensive expertise Global Customer Service | PRINCE2, ITIL qualified


Last Updated: 10th October 2017 (over 4 years ago)

Address
France

Category
Call Centre and Customer Services
IT and Communication
Research and Development
Telecommunications

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
35 to 44

Qualification Level
HNC/HND/City & Guilds

Languages
English

Summary

A dynamic and results-oriented senior leader and project manager, I bring an international track record of accomplishment within Global Customer Service, Manufacturing, R&D and IS/IT leadership roles. Over the course of my career, I have built a solid reputation for my ability to manage highly complex projects, identifying opportunities to add value and transform service delivery to deliver improved quality and reduce costs. I leverage my comprehensive understanding of PRINCE2 project management methodologies and ITIL best practices to design and manage innovative frameworks for process development, as well as motivating multidisciplinary teams to achieve challenging project milestones.

At this stage in my career, I am actively seeking new opportunities to leverage my technical expertise, project management skills and ability to lead diverse teams within development organisations across the Globe. I can be reached directly through my Expat Network profile to receive my full CV allowing you discover more about what I can bring to your company.

Education

Axelos
PRINCE2 & ITIL

   Aug 2016
— Feb 2017

I have gained following Industry standard certificates;

-PRINCE2 Agile Certificate, 2017
-PRINCE2 Practitioner Certificate, 2016
-PRINCE2 Foundation Certificate, 2015 
-ITIL SO Service Design Certificate, 2016
-ITIL ST Service Transition Certification, 2016
-ITIL SD Service Operation Certification, 2016
-ITIL CSI Continual Service Certificate, 2017
-Foundation Certificate in ITIL Service Management, 2015
-M_O_R Foundation Certificate in Risk Management, 2016

Experience

White Lightning Films
Digital Marketing Project Manager

   Dec 2016
— Current

Working for German based start-up film production company located in Berlin, assisting with Technology IS/IT Strategy and IT Operating Model for the company to adopting enterprise architecture scalable for future. My main role responsibilities and duties delivery of crowdfunding digital marketing project, key areas;
 -Development and delivery of project plan, WBS methodology and budget. Revising as appropriate to meet changing needs and requirements, delegating workloads from off-shore support working remotely from France.
 -Identifying and mitigating project risks, identifying additional project opportunities thru knowledge of past or relevant film & TV industry projects IndieGoGo campaign analysis and brainstorming.
 -Effectively Leading and managing day-to-day operational aspects of project and crowdfunding campaign by successfully meeting time, cost and scope targets, submitting weekly project status reports to all stakeholders.
 -Execution of digital marketing campaigns to drive customer engagement, assist in developing all online campaign initiatives using Press releases, direct e-mail, AD pages, social media presence development and implementation and crowdfunding campaign tracking of online analytics behaviours.
 -Identifying potential 3rd party outsourcing opportunities for digital marketing campaign, awarding contracts for our preferred digital marketing agencies, tracking status, performance review, coordinating & schedule meetings.

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