Training and Development Manager Information Technology
Last Updated: 10th October 2017 (over 5 years ago)
Summary
35 plus years’ experience in all aspects of Instructional Systems Design
30 plus years’ experience in the Information Technology hardware and software disciplines
25 plus years’ experience in supervisory and management
Over 15,000 hours classroom instruction using multiple methodologies
Over 20,000 hours task specific over the shoulder training
Over 20,000 hours curriculum design and development
Highly proficient, DoD Electronic Medical Records Systems (CHCS, AHLTA, and Essentris)
Highly proficient, computer network topography, security and interface systems
Highly proficient, most Microsoft Operating Systems
Highly proficient, Microsoft Office Suite
Highly proficient, application of Continuous Improvement Process for workflow re-engineering
Strong organization and communication skills
Education
Instructor of Technology and Military Science
Apr 1992
— Oct 1993
Experience
Unemployed
Sep 2017
— Current
Regional Lead Trainer/System Analyst
Aug 2014
— Sep 2017
Assess the knowledge of trainers and develop plans to address weaknesses
Develop an assessment tool to determine Trainers’ knowledge of the systems
Develop Training Plans
Interview new candidates to determine their knowledge of the system
Assist with effective communications with world-wide training team and various stakeholders
Collect, organize, and evaluate clinical, functional, and training metrics
Perform measurement, analysis, research, and monitor tasks to include ad hoc reporting
Assist in the troubleshooting and analysis support to clinicians and MTF stakeholders
Maintain proficiency in EMR database system functionality in support of Eglin and Tyndall Military Treatment Facilities
Clinical Systems Trainer
Apr 2013
— Jul 2014
Armed Forces Health Longitudinal Technology Application (AHLTA) DoD EMR
Composite Health Care System (CHCS) DoD EMR
Integrated Clinical Database (ICDB/Carepoint)
MiCare
Essentris (inpatient EHR)
Dragon Naturally Speaking (Voice Recognition Software)
Documented and maintained user training activities including: User Needs Assessments, Training Attendance, OJT Record, Student Course Critiques
Conducted business process reengineering activities within clinical areas of operation
Communicated effectively with clinical staff and training teams using both written and verbal methods
Provided the daily support and training for two different installations, Eglin AFB (1500 users) and Tyndall AFB (220 users) located 100 miles apart
Systems Analyst/Subject Matter Expert DoD Electronic Medical Records
Jun 2006
— Apr 2013
Certified to provide Client Support Administrator (CSA) duties on AF computer systems
Installed clinical systems applications and upgrades
Performed account and system testing, configuration and troubleshooting for clinical systems
Performed root cause analysis, troubleshoot as necessary, assisted users in submitting local trouble tickets for problem resolution
Performed daily assistance to AHLTA users on site and at remote clinics to include general technical advice and support on AHLTA issues
Did troubleshooting of technical problems with AHLTA software in conjunction with the MTF technical staff. Assisted in data gathering and analysis associated with AHLTA troubleshooting
Provided daily application and clinical support to 1400+ users
Provided upgrade training to all personnel as new builds and patches were installed
Developed and maintained site specific course materials and training plans
Documented all user training and contacts, with copies to site Quality Assurance Evaluator (QAE) and IBM Project Manager
Monthly Progress Reports submitted to site QAE and HQ USAF/SG (Office of the Air Staff)
Worked directly with MTF QAE to ensure user training needs for AHLTA were met with either Instructor Led Training (ILT) and/or Structured On-the-Job Training (SOJT)
Consultant, DoD Electronic Medical Records
Jan 2005
— May 2006
Conducted On-the-Job Training sessions with Medical staff to include providers, nurses, medical assistants, clerks and record reviewers
Prepared and conducted formal classroom instruction (Instructor Lead Training) for all clinical roles by type
Did troubleshooting of software anomalies and user account problems, created trouble tickets for discrepancies
Scheduled classes and instructors during the implementation process. Ensured adequate clinic coverage for user OJT sessions after class completion
Worked with CHCS and AHLTA administrators to resolve user account issues
Information Technology/Communications Supervisor, Baghdad, Iraq
Sep 2003
— Sep 2004
Supervised and assisted the technicians during installation of all communications systems equipment during bare-base stand up at both camps. This included: satellite communications stations, Nortel PBX systems, and intranet backbone architecture - equipment and cabling, to include all subsystems and end user equipment connections required to provide Command and Control communications for the support staff and camp personnel.
Provided all necessary training and desktop support for the end users and daily maintenance on camp communications infrastructure in a timely manner
Ordered equipment and supplies necessary for daily upkeep and system upgrades as needed as well as provides end-user software application training as needed
Installed and maintained Nortel PBX system
Senior Network Manager
Sep 1999
— Aug 2003
Performed general LAN/MAN/WAN administration and provided technical leadership in the integration and testing of complex large-scale computer-integrated networks
Scheduled network conversions and cutovers, oversaw network control center and maintenance of systems.
Performed administrator duties for all computer sub-systems residing on the network such as: Sidewinder Firewall, MS Exchange Server, SunSystems, Windows Server platforms (NT 4.0 and 2000)
Maintained Inventory Control Database for Government Furnished Equipment (GFE)
Provided first level support for all hardware/software issues supporting a staff of approximately eighty personnel
Analyzed and solved computer and network problems
Installed hardware and software, including MS Office and Oracle Developer, created standardized desktop for users, as defined by the Desktop Standards
Provided basic training to new PC users (Windows, network access, printing, e-mail)
Maintained Mitel SX-2000 Lite phone system then upgraded and maintained Nortel Networks PBX system
Active Duty Senior Non-commissioned Officer
Feb 1976
— Sep 1999
o 1997-1999 606th Air Control Squadron, Resource Advisor, managed $2.5M annual budget, wing level Quality Air Force (QAF) instructor
o 1996-1997 52nd Communications Squadron, Superintendent Small Computer – Secure Computing Work center, maintenance on entire bases’ small computer systems and secure communications systems, managed 23 personnel, 52nd Fighter Wing Quality Air Force (QAF) instructor
o 1990-1996 Keesler NCO Academy, Chief, Military Citizen Division, managed 7 instructors plus performed as a full-time classroom instructor for over 1200 students annually
o 1982-1990 1872nd School Squadron, Curriculum Development Manager, supervised 13 curriculum developers from 9 different Air Force specialties to develop exportable on-the-job training material for electronic and management duty positions
o 1976-1982 2155th Communications Squadron, Non-Commissioned Officer in Charge, Missile Control Communications Systems Work center, daily maintenance of communications systems on Titan II missile sites