Training and Development Manager Information Technology

Last Updated: 10th October 2017 (over 5 years ago)

United States



Age Range
55 to 64

Qualification Level
Trade Qualification



 13 plus years’ experience teaching EMR application software functionality to clinical users
 35 plus years’ experience in all aspects of Instructional Systems Design
 30 plus years’ experience in the Information Technology hardware and software disciplines
 25 plus years’ experience in supervisory and management
 Over 15,000 hours classroom instruction using multiple methodologies
 Over 20,000 hours task specific over the shoulder training
 Over 20,000 hours curriculum design and development
 Highly proficient, DoD Electronic Medical Records Systems (CHCS, AHLTA, and Essentris)
 Highly proficient, computer network topography, security and interface systems
 Highly proficient, most Microsoft Operating Systems
 Highly proficient, Microsoft Office Suite
 Highly proficient, application of Continuous Improvement Process for workflow re-engineering
 Strong organization and communication skills


Community College of the Air Force
Instructor of Technology and Military Science

   Apr 1992
— Oct 1993



   Sep 2017
— Current

Presently seeking full time employment

Planned Systems International, Inc
Regional Lead Trainer/System Analyst

   Aug 2014
— Sep 2017

 Lead trainer/analyst will primarily guide trainers on how to conduct all types of formal and informal training (on-the-job training, classroom training, virtual training, computer based training, and over-the-shoulder training) to support functional users requiring assistance in implementing, using, and integrating the Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care System (CHCS), CarePoint, MiCare, HAIMS, and Essentris programs into the military medical clinical business process.
 Assess the knowledge of trainers and develop plans to address weaknesses
 Develop an assessment tool to determine Trainers’ knowledge of the systems
 Develop Training Plans
 Interview new candidates to determine their knowledge of the system
 Assist with effective communications with world-wide training team and various stakeholders
 Collect, organize, and evaluate clinical, functional, and training metrics
 Perform measurement, analysis, research, and monitor tasks to include ad hoc reporting
 Assist in the troubleshooting and analysis support to clinicians and MTF stakeholders
 Maintain proficiency in EMR database system functionality in support of Eglin and Tyndall Military Treatment Facilities

Planned Systems International, Inc
Clinical Systems Trainer

   Apr 2013
— Jul 2014

 Provided functional user role-based training using a variety of methodologies including: classroom instructor led, over-the-shoulder, virtual, computer based, and on-the-job; on the following clinical systems
 Armed Forces Health Longitudinal Technology Application (AHLTA) DoD EMR
 Composite Health Care System (CHCS) DoD EMR
 Integrated Clinical Database (ICDB/Carepoint)
 MiCare
 Essentris (inpatient EHR)
 Dragon Naturally Speaking (Voice Recognition Software)
 Documented and maintained user training activities including: User Needs Assessments, Training Attendance, OJT Record, Student Course Critiques
 Conducted business process reengineering activities within clinical areas of operation
 Communicated effectively with clinical staff and training teams using both written and verbal methods
 Provided the daily support and training for two different installations, Eglin AFB (1500 users) and Tyndall AFB (220 users) located 100 miles apart

Computer Generated Solutions, Inc
Systems Analyst/Subject Matter Expert DoD Electronic Medical Records

   Jun 2006
— Apr 2013

 Responsibilities included: Initial classroom and one-on-one training for all assigned users of AHLTA, the DoD electronic health record, Dragon Naturally Speaking Voice Recognition Software, Secure Messaging (MiCare)
 Certified to provide Client Support Administrator (CSA) duties on AF computer systems
 Installed clinical systems applications and upgrades
 Performed account and system testing, configuration and troubleshooting for clinical systems
 Performed root cause analysis, troubleshoot as necessary, assisted users in submitting local trouble tickets for problem resolution
 Performed daily assistance to AHLTA users on site and at remote clinics to include general technical advice and support on AHLTA issues
 Did troubleshooting of technical problems with AHLTA software in conjunction with the MTF technical staff. Assisted in data gathering and analysis associated with AHLTA troubleshooting
 Provided daily application and clinical support to 1400+ users
 Provided upgrade training to all personnel as new builds and patches were installed
 Developed and maintained site specific course materials and training plans
 Documented all user training and contacts, with copies to site Quality Assurance Evaluator (QAE) and IBM Project Manager
 Monthly Progress Reports submitted to site QAE and HQ USAF/SG (Office of the Air Staff)
 Worked directly with MTF QAE to ensure user training needs for AHLTA were met with either Instructor Led Training (ILT) and/or Structured On-the-Job Training (SOJT)

Unisys Inc
Consultant, DoD Electronic Medical Records

   Jan 2005
— May 2006

 Assigned as worldwide implementation trainer for AHTLA/CHCSII
 Conducted On-the-Job Training sessions with Medical staff to include providers, nurses, medical assistants, clerks and record reviewers
 Prepared and conducted formal classroom instruction (Instructor Lead Training) for all clinical roles by type
 Did troubleshooting of software anomalies and user account problems, created trouble tickets for discrepancies
 Scheduled classes and instructors during the implementation process. Ensured adequate clinic coverage for user OJT sessions after class completion
 Worked with CHCS and AHLTA administrators to resolve user account issues

Kellogg, Brown & Root Services
Information Technology/Communications Supervisor, Baghdad, Iraq

   Sep 2003
— Sep 2004

 Designed and installed two separate camps’ communications infrastructure
 Supervised and assisted the technicians during installation of all communications systems equipment during bare-base stand up at both camps. This included: satellite communications stations, Nortel PBX systems, and intranet backbone architecture - equipment and cabling, to include all subsystems and end user equipment connections required to provide Command and Control communications for the support staff and camp personnel.
 Provided all necessary training and desktop support for the end users and daily maintenance on camp communications infrastructure in a timely manner
 Ordered equipment and supplies necessary for daily upkeep and system upgrades as needed as well as provides end-user software application training as needed
 Installed and maintained Nortel PBX system

Computer Sciences Corporation
Senior Network Manager

   Sep 1999
— Aug 2003

 Evaluated communication hardware and software requirements, troubleshot LAN/MAN/WAN and other network-related problems, and provided technical expertise for performance and configuration of networks
 Performed general LAN/MAN/WAN administration and provided technical leadership in the integration and testing of complex large-scale computer-integrated networks
 Scheduled network conversions and cutovers, oversaw network control center and maintenance of systems.
 Performed administrator duties for all computer sub-systems residing on the network such as: Sidewinder Firewall, MS Exchange Server, SunSystems, Windows Server platforms (NT 4.0 and 2000)
 Maintained Inventory Control Database for Government Furnished Equipment (GFE)
 Provided first level support for all hardware/software issues supporting a staff of approximately eighty personnel
 Analyzed and solved computer and network problems
 Installed hardware and software, including MS Office and Oracle Developer, created standardized desktop for users, as defined by the Desktop Standards
 Provided basic training to new PC users (Windows, network access, printing, e-mail)
 Maintained Mitel SX-2000 Lite phone system then upgraded and maintained Nortel Networks PBX system

United States Air Force
Active Duty Senior Non-commissioned Officer

   Feb 1976
— Sep 1999

 As a career Airman for the Air Force with over 23 years of service, my breadth of experience ranges from maintaining the telephone systems at missile sites located throughout the country, to computer hardware and software experience, to formal academic instructor experience, coupled with over 20 years of supervisory experience. I also provided curriculum-development expertise on exportable, On-The-Job (OJT) qualification training programs for both technical and staff positions. In addition, I provided expertise in installation and maintenance of small computer systems. Places of assignments and duties performed:
o 1997-1999 606th Air Control Squadron, Resource Advisor, managed $2.5M annual budget, wing level Quality Air Force (QAF) instructor
o 1996-1997 52nd Communications Squadron, Superintendent Small Computer – Secure Computing Work center, maintenance on entire bases’ small computer systems and secure communications systems, managed 23 personnel, 52nd Fighter Wing Quality Air Force (QAF) instructor
o 1990-1996 Keesler NCO Academy, Chief, Military Citizen Division, managed 7 instructors plus performed as a full-time classroom instructor for over 1200 students annually
o 1982-1990 1872nd School Squadron, Curriculum Development Manager, supervised 13 curriculum developers from 9 different Air Force specialties to develop exportable on-the-job training material for electronic and management duty positions
o 1976-1982 2155th Communications Squadron, Non-Commissioned Officer in Charge, Missile Control Communications Systems Work center, daily maintenance of communications systems on Titan II missile sites

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