Content Manager, IT, Sales, Customer Service Leader


Last Updated: 24th May 2019 (over 3 years ago)

Address
United Kingdom

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
25 to 34

Qualification Level
Degree

Languages
English

Summary

As a highly-motivated and results orientated IT and customer service professional within the transportation industry, I have a proven track record of providing exemplary levels of service to a broad range of national staff, including directors and high-profile individuals.

During placement with Network Rail, I worked in the Records and IT division contributing and running projects – such as the continued development an resting of Microsoft Office & SharePoint – and managed my own research, liaised with various areas of the business, formulated weekly statistical reports and participated in group project meetings. Utilising excellent communication skills, I developed and maintained successful working relationships with both internal and external staff.

Looking to secure a position in an IT, customer focused or sales orientated organisation, where I can bring immediate and strategic value and develop current skillset further within Indonesia (Jakarta), South Korea or Singapore.

Education

Internation Fire Training Centre
International Firefighting (Basic, Experience)

   Oct 2010
— Dec 2010

Oil Rig Firefighting, Basic Safety, Fire Characteristics, Extinguisher Servicing, Aeroplane Firefighting, Fire Wall, Large Hose, Teamwork, Health and Safety, Tactical Safety, Team Organising, High Pressure Prioritising

York College
Uniformed Public Services

   Sep 2009
— Sep 2010

Emergency Services Study, Team Leadership and Team Building Exercises, Public Law, Government Legislation, Health and Safety, Medical Practice/First Aid, Road and Public Safety

Experience

Network Rail
Content Manager & App Support Analyst

   Jan 2017
— Current

Network Rail(National Railway Leader) / Content Management Application Support Analyst

- Microsoft SharePoint 2007 to SPO / 365 support
- Trainer and consultant to over 16,000 national staff on Content Management Systems
- Training and new employee support within CMS team
- CCMS2 and eB Content Management application support
- Continuous Improvement lead
- SharePoint Online application testing
- Data reporting
- SharePoint website development

Network Rail
Records & Data Administrator

   Sep 2015
— Jan 2017

Network Rail(National Railway Leader) / Records & Data Administrator

- Data records specialist
- Electrification & Plant records specialist
- Trainer of co-worker and supporting cross training
- Multi-disciplined processor
- Trained in Deeds, Archive, Signalling, Health & Safety records management
- SSI data processor
- Building business contacts within the rail industry
- Project Zeus - Digitalisation of records
- Improving best practice

Event Prop Hire Ltd
Stock Manager

   Sep 2014
— Aug 2015

Event Prop Hire Ltd(Events and Prop Hire) / Stock Manager

- Content Manager
- Customer liaison and event planning support
- Stock support for CMS system Current
- Sales assistance and point of contact
- Minor event planning
- Warehouse and stock duties

Urban Outfitters
Stock Manager

   Mar 2011
— Aug 2014

Urban Outfitters(International Fashion Brand) / Stock Manager

- Back of house projects lead
- Back of House excellence award
- Stock Control
- Delivery processing
- Organiser and lead to annual stock take
- Loss prevention
- Womenswear / menswear assistance
- Visual merchandising assistance

French Connection
Menswear Advisor

   Feb 2010
— Mar 2011

French Connection(International Fashion Brand) / Menswear Advisor

- Manage Sales and Visual Marketing
- Pack launch and merchandising
- Menswear assistance and sales
- Achieved consecutive sales targets
- Back of house organisation lead
- Delivery processor
- Stock take lead

Argos
Product Advisor

   Dec 2008
— Feb 2010

Argos(National Goods Retailer) / Delivery + Product Advisor

- Management assistance
- Employee Training
- Fully cross-trained across all retail disciplines
- Stock control
- Delivery and CMS assistance
- Sales and Customer Service

Argos
Product Advisor

   Dec 2008
— Feb 2010

Argos(National Goods Retailer) / Delivery + Product Advisor

- Management assistance
- Employee Training
- Fully cross-trained across all retail disciplines
- Stock control
- Delivery and CMS assistance
- Sales and Customer Service

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