A heavy equipment and engine expert in oil & gas, mining, construction equipment, power generation, and manufacturing.


Last Updated: 20th July 2020 (over 2 years ago)

Address
Houston, Texas

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
35 to 44

Qualification Level
Degree

Languages
English, Farsi

Summary

Director - Customer Service / Product Support / Product Development / Product Management
An accomplished heavy equipment and engine expert with robust experience acquired over the years in delivering optimal results and business value in high-growth environments. Expertise across domains such as Equipment Operation & Maintenance, Owning & Operating Cost Optimization, Engine Performance, Combustion & Emissions Analysis, Natural Gas Engine Technology, and Applied Failure Analysis. A detail and result-oriented professional with proven skills in implementing effective cost control measures to uphold the organization's financial integrity. A Six Sigma Certified Green Belt, an expert at streamlining operations across industries, especially oil & gas, mining, construction equipment, power generation, and manufacturing. Articulate communicator with exceptional mentoring skills in transforming a low performing team to a high caliber workforce. Outstanding interpersonal skills with proficiency at grasping new concepts quickly and productively utilizing the same. Stellar aptitude for conflict resolution, team-building, and leadership. Proficient in English and Persian.

Optimized Parts Operations at LiuGong Construction Machinery to reduce expenses by 15%, improving the margin by almost 20%. ~ Pioneered the first fully-integrated dual-fuel engine product at Caterpillar, Inc. – the technology ensures up to 50% fuel costs savings and 25% engine emission reduction for customers ~ Achieved Compound Annual Growth Rate (CAGR) of over 5% in challenging economic situation at Sakhalin Machinery ~

Education

North Dakota State University
Bachelor of Science - Engineering

   Sep 1993
— Dec 1997

Agriclutural Engineering Degree with Focus on Power & Machinery
Minor in Computer Science.

Graduated with Honors.

Experience

LiuGong Construction Machinery Company
Director of North America Aftersales Division

   Apr 2016
— Current

LiuGong ranks as the 20th largest construction equipment manufacturer in the world. It is a leader in the design and production of wheel loaders.

 As the Director for the Product Support Division, I focus on Customer Service, Warranty Administration, and Parts Operations. I lead a team of 25 people based out of Katy, TX and other regional offices in support of dealers and customers in the US, Canada, Mexico, and Central America.
 Under my guidance, since 2016, the year-over-year parts sales growth rate has averaged 26%, and I seek to ensure a 40% increase in sales revenue this year. The foundation to accomplish this goal is in place with improved parts pricing programs, and targeted marketing initiatives by engaging the Product Support Reps in the field.
 Establish annual operating business plan to reach margin and revenue objectives.
 I am responsible for strategic planning, P&L management, and business development, and I monitor the teams of my department managers and other team leaders.
 Since 2019, I have been supervising a project with the Parts and Service teams to improve our fill rate for parts orders. I led an inventory management process, which grew our fill rate by 15% to reach our target. We are now enhancing the process in a bid to emerge as industry leaders.
 I am leading initiatives to improve operational efficiencies that help reduce parts pricing and better position the brand in the market while maintaining a sustainable profit margin.
 To improve customer satisfaction, we have developed a Service Training program, extended warranty programs, implemented telematics solutions, and provided maintenance and repair contracts.
 We are collaborating with our dealer distribution network in all of these areas to create a support infrastructure that sets us apart from our competition.
 I effectively streamlined the company's warranty process, seeking authorization for local (US-based) warranty approval. Six months into joining this position, I ensured the North America warranty policy was in line with industry standards and our competition.
 I implemented Performance Goals and Personal Development strategies for employees to grow the organization's technical and management capabilities.

Sakhalin Machinery Caterpillar
Product Support Division Manager

   Feb 2014
— Feb 2016

Develop people and resources to grow and meet business plan in all aspects of division performance, profitability, and customer service. Direct implementation of Caterpillar programs and initiatives. Grow technical service capability for ever-expanding product offerings. Manage 45 personnel in two departments.

Achieved Compound Annual Growth Rate (CAGR) of over 5% in challenging economic situation.

Lead integration of advanced technology developed by CAT with local and western customer base in oil and gas, mining, and construction market segments.

Develop parts and service agreements to grow and expand Sakhalin Machinery offerings by engaging customers to ensure customer satisfaction within all Caterpillar product support.

Caterpillar Inc
Program Lead for Engine and Power Generation Packages | Drilling & Production Petroleum

   Feb 2011
— Jan 2014

Description: Led engineering team for company delivery of new dual fuel engine technology (diesel and natural gas) by providing technical direction for engineering, controls system, performance, and emissions specifications.

Delivered combination of engines and generator set packages that exceeded market requirements with product 5% below cost target by providing technical engineering requirements, program schedule and managing the budget.

Introduced first fully integrated duel fuel engine product, which delivers up to 50% fuel cost savings and engine emission reductions to customers, to the market.

Caterpillar Inc
Service Engineer for Transmission/ Power Train Components | Mining & Off-Highway Equipment

   May 2007
— Jan 2011

Provided worldwide technical support, troubleshooting, and root cause identification for product and service issues. Managed product warranty expenditures and component reliability and durability metrics achievement. Led several Six Sigma and Continuous Product Improvement (CPI) projects that identified, resolved, and implemented product improvements to ensure product reliability and durability.

Managed the Field Follow program that introduced transmissions, including the CAT Fracturing (Frac) and Well Service transmission products, into the oil and gas market.

Maintained product reliability KPI targets and utilized early identification and resolutions to keep warranty costs within budget.

Developed processes and analysis tools, via failure and warranty claims, for detecting emerging issues on field populations.

Caterpillar Inc
Team Lead for Technology & Solution Division | Fuel System Test Engineering Group

   Jan 2001
— Jan 2004

Oversaw component testing, performance evaluation, and design improvements for diesel fuel injectors, variable valve actuators, electronic controls, and measurement systems. Developed test standards and performance criteria that enabled integration of all fuel system components and controls into engines for improved performance and emissions. Developed measurement tools to evaluate performance and quantified design changes and improvements used in on-highway emissions certified diesel engines.

Successfully managed multi-million dollar engine development test plan to meet deadline for changing EPA regulations.

Automated test equipment to replicate cold testing process for fuel system components, which resulted in optimum designs for production.

Cummins Engine Company
Service Engineer | High Horsepower Engines, Fuel Systems & Electronics

   Jan 1998
— Jan 2001

Provided technical service and support to dealer network and engines applications in all industrial, mining, and marine applications utilizing 600 – 4000 horsepower. Lead engineer tasked with performing failure analysis and quality assurance for all engine components.

Coordinated field-tests for newly developed components and created, established, and published troubleshooting procedures for field service components and engines suffering from performance and application issues.

Improved Rapid Problem Solving team efficiency and accuracy by providing application and field data collection.

Trained dealers and customers on innovative electronic engine products new to industrial applications.

Ad
Ad
Ad