A heavy equipment and engine expert in oil & gas, mining, construction equipment, power generation, and manufacturing.
Last Updated: 20th July 2020 (over 2 years ago)
An accomplished heavy equipment and engine expert with robust experience acquired over the years in delivering optimal results and business value in high-growth environments. Expertise across domains such as Equipment Operation & Maintenance, Owning & Operating Cost Optimization, Engine Performance, Combustion & Emissions Analysis, Natural Gas Engine Technology, and Applied Failure Analysis. A detail and result-oriented professional with proven skills in implementing effective cost control measures to uphold the organization's financial integrity. A Six Sigma Certified Green Belt, an expert at streamlining operations across industries, especially oil & gas, mining, construction equipment, power generation, and manufacturing. Articulate communicator with exceptional mentoring skills in transforming a low performing team to a high caliber workforce. Outstanding interpersonal skills with proficiency at grasping new concepts quickly and productively utilizing the same. Stellar aptitude for conflict resolution, team-building, and leadership. Proficient in English and Persian.
Optimized Parts Operations at LiuGong Construction Machinery to reduce expenses by 15%, improving the margin by almost 20%. ~ Pioneered the first fully-integrated dual-fuel engine product at Caterpillar, Inc. – the technology ensures up to 50% fuel costs savings and 25% engine emission reduction for customers ~ Achieved Compound Annual Growth Rate (CAGR) of over 5% in challenging economic situation at Sakhalin Machinery ~
Bachelor of Science - Engineering
— Dec 1997
Minor in Computer Science.
Graduated with Honors.
Director of North America Aftersales Division
As the Director for the Product Support Division, I focus on Customer Service, Warranty Administration, and Parts Operations. I lead a team of 25 people based out of Katy, TX and other regional offices in support of dealers and customers in the US, Canada, Mexico, and Central America.
Under my guidance, since 2016, the year-over-year parts sales growth rate has averaged 26%, and I seek to ensure a 40% increase in sales revenue this year. The foundation to accomplish this goal is in place with improved parts pricing programs, and targeted marketing initiatives by engaging the Product Support Reps in the field.
Establish annual operating business plan to reach margin and revenue objectives.
I am responsible for strategic planning, P&L management, and business development, and I monitor the teams of my department managers and other team leaders.
Since 2019, I have been supervising a project with the Parts and Service teams to improve our fill rate for parts orders. I led an inventory management process, which grew our fill rate by 15% to reach our target. We are now enhancing the process in a bid to emerge as industry leaders.
I am leading initiatives to improve operational efficiencies that help reduce parts pricing and better position the brand in the market while maintaining a sustainable profit margin.
To improve customer satisfaction, we have developed a Service Training program, extended warranty programs, implemented telematics solutions, and provided maintenance and repair contracts.
We are collaborating with our dealer distribution network in all of these areas to create a support infrastructure that sets us apart from our competition.
I effectively streamlined the company's warranty process, seeking authorization for local (US-based) warranty approval. Six months into joining this position, I ensured the North America warranty policy was in line with industry standards and our competition.
I implemented Performance Goals and Personal Development strategies for employees to grow the organization's technical and management capabilities.
Product Support Division Manager
— Feb 2016
Achieved Compound Annual Growth Rate (CAGR) of over 5% in challenging economic situation.
Lead integration of advanced technology developed by CAT with local and western customer base in oil and gas, mining, and construction market segments.
Develop parts and service agreements to grow and expand Sakhalin Machinery offerings by engaging customers to ensure customer satisfaction within all Caterpillar product support.
Program Lead for Engine and Power Generation Packages | Drilling & Production Petroleum
— Jan 2014
Delivered combination of engines and generator set packages that exceeded market requirements with product 5% below cost target by providing technical engineering requirements, program schedule and managing the budget.
Introduced first fully integrated duel fuel engine product, which delivers up to 50% fuel cost savings and engine emission reductions to customers, to the market.
Service Engineer for Transmission/ Power Train Components | Mining & Off-Highway Equipment
— Jan 2011
Managed the Field Follow program that introduced transmissions, including the CAT Fracturing (Frac) and Well Service transmission products, into the oil and gas market.
Maintained product reliability KPI targets and utilized early identification and resolutions to keep warranty costs within budget.
Developed processes and analysis tools, via failure and warranty claims, for detecting emerging issues on field populations.
Team Lead for Technology & Solution Division | Fuel System Test Engineering Group
— Jan 2004
Successfully managed multi-million dollar engine development test plan to meet deadline for changing EPA regulations.
Automated test equipment to replicate cold testing process for fuel system components, which resulted in optimum designs for production.
Service Engineer | High Horsepower Engines, Fuel Systems & Electronics
— Jan 2001
Coordinated field-tests for newly developed components and created, established, and published troubleshooting procedures for field service components and engines suffering from performance and application issues.
Improved Rapid Problem Solving team efficiency and accuracy by providing application and field data collection.
Trained dealers and customers on innovative electronic engine products new to industrial applications.