Experienced operations and business development manager, holder of a bachelor degree in International Business and Management in Amsterdam, looking for a position where use and improve my personal and professional skills and where use my ability on understanding different languages and cultures (English, Arabic, Dutch, Italian…).

WORK EXPERIENCE

2016-2017 Operations Manager and Business Development Manager
VR-Cleaning Services LLC, Dubai, UAE,
VR-Cleaning is a cleaning services company based in Dubai with 150 employees.
Managing and supervising all departments of the head office: Finance and Administration, HR, logistics and planning, customer service and sales.
Increasing sales, improving the business process, maintaining VIP clients relationships.
Problem solving, quality control, complaint management.

2016 Residential Sales and Letting Consultant/Broker.
Clarke & Scott Real Estate, Dubai, UAE

2015 Costumer Service Executive for Arabic, Dutch and English lines
Booking.com, Amsterdam, The Netherlands
Phone calls, emails, requests, complaints, relocation for overbooking, problem solving, negotiations between guest and accommodation, consulting, helping new hires on learning the procedures.

2013-2014 Internship in General Ledger department
IDEXX, Hoofddorp, The Netherlands
Re-conciliation, fixed asset validation, VAT report in SAP, analyzing, final Intercompany Payment & Clearing, entry for entities (with SAP), validation of VAT codes for entities,…

2010-2014 Studying at the university

2005-2010 Volunteer
Volunteering agency, Amsterdam, The Netherlands
Project to help people with minimum income and elderly in Amsterdam area.

2008 & 2010 Machine Operator
Safran Morpho, Amsterdam, The Netherlands
Making passports, identity cards, driving license for Netherlands and other Countries.

2007-2010 Security officer
Securitas and G4S
Security guard/officer in RIJK Museum, ING Bank and other locations, The Netherlands

1999-2007 Maintenance and Renovation Assistant (Carpentry, painting, wallpapering, assembling, installing), machines operator, warehouse worker, electrician, car dealer.
The Netherlands

EDUCATION

2010-2014 Bachelor Degree of Science in International Business & Management (IBMS)
HVA-University of Amsterdam (HES), Amsterdam, The Netherlands

Minor in Marketing
Thesis in Sales & Marketing Strategy in Turkey for IDEXX: GDP, inflation, VAT, growth expectations, currency, political structure, regulations, economic factors, environment, macro market and micro market, risks and opportunities, strategic marketing plan, forecasting and budgeting, implementation and executing plan, recommendations to the top management, …

2013 Study Abroad / student exchange program for 6 months
California State University, Chico (United States of America)
Business, investments, survey of management, HR management and leadership.

2010-2011 Yen project
University of Amsterdam-HES
Project in the university consisted on starting a real company and to generate a sustainable success activities.

LANGUAGES

Dutch – Mother tongue Arabic (many different dialects) – Mother tongue
English – Professional Advanced German – Intermediate
Italian – Beginner/Learning

IT SKILLS:

Microsoft Word SAP
Microsoft Excel Internet and Outlook
Microsoft Power Point Booking.com internal system and hotel’s extranet

PERSONAL SKILLS

Excellent communication, negotiation and sales skills. Excellent Problem solving skills
Results-driven performer Team player but can also work independently
Leadership skills Stress resistance in any environment
Rapid adaptability, quick learner and hard worker Innovation and creative mentality
Organization skills, time-efficient Systematic working methodology
Open minded and friendly personality Equipment reparation skills

PERSONAL INFORMATION

Nationality: Dutch
Driving License: Dutch Driving License
Date of birth: 5th December 1981
Address: Terranuova B.ni (AR)

Hobbies and Interests:
Travelling and learning from other cultures (travelled to 31 different Countries). Played table tennis on a competitive level. Love spending quality time with family and friends.

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