18 years experience in After sales & Services in HE,MH,AWP, Energy Power and Industrial utility Machinery Maintenances


Last Updated: 20th September 2020 (over 2 years ago)

Address
United Kingdom

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
45 to 54

Qualification Level
Other Post Graduate

Languages
Arabic, English, Hindi

Summary

A highly accomplished professional with over 18 years of Gulf multifaceted experience in – Product support after sales and services in Technical field sales & service.

General Trading, Material handling, Constructions, industrial and lifting machineries in Dealership organization as well as Rental Co.’s with expertise in Electrical, Mechanical, Hydraulic & Pneumatic fields with hands on experiences in Servicing, Troubleshooting, Overhauling, interpret wiring schematic diagrams, installation and commissioning of Machinery, Plant hire sales and service, spare parts sales & services, preparing project layouts for in-house and field services workshop, recruiting right service technicians for the right placements & preparing technical reports and Strategic plans.

My leadership skills and experience has helped the company that I worked with in enhancing its operational efficiency to a great extent. I have a proven track record of optimal utilization of resources leading to overall profitability in house workshop jobs as well as in projects. Handling operations, Day to day services of dealership Sold machineries, spare parts and logistics supports, Customer coordination, office managements with manpower managements etc.

To manage day to day rental & Service activates of Co. sold machines such as Material handling, lifting devices, Utilities and other industrial products, Energy Power rental – Genset and other heavy material handling & construction equipments with the in-house team, on field service team and emergency breakdown teams providing 24/7 services to our end users promptly without any complaints from the customers with available trained service technicians.

Trainings will be conducted myself before we put them on the task to get complete awareness of machinery related service, maintenance & troubleshooting.
My outstanding work ethics and the ability to work equally well in both team-oriented and self-directed environments would make a significant contribution to the continued success of your organization.

Education

SKILL SOFT & TRACK LEARNING SOLUTION
ONLINE BASED E-LEARNING CERTIFICATE COURSES

   Oct 2011
— Jun 2013

ON 60 TITLES :

TOMORROWS MANAGERS COMPETENCIES
PARTNERING WITH BOSS
MANAGING DELEGATION
EXPLORATORY DATA ANALYSIS IN SIX SIGMA
MANAGING AS PROJECT CHAMPION
MANAGING BUSINESS RISK - DEVELOPING A RISK MANAGEMENTS PLAN
PUTTING KNOWLEDGE AT WORK
CUSTOMER SATISFACTION - ANALYSIS AND IMPLEMENTATIONS
GOAL SETTING - REACHING INDIVIDUAL GOALS
TEAMWORK FUNDAMENTALS - TEAM PARTICIPATIONS
CREATING AN EXCEPTIONAL SERVICE ENVIRONMENT
COACHING : BUILDING RELATIONSHIPS ETC ETC...AND ON 60 COURSES.

EMIRATES TECHNICAL INSTITUTE DUBAI - UAE
MS OFFICE ADVANCE COMPUTER COURSE

   Jun 2006
— Jun 2006

COMPUTER - MS OFFICE ADVANCED COURSE

GMK KRANE WILHELMSHAVEN - GERMANY
DIPLOMA IN HYDRAULIC MOBILE CRANES TECHNOLOGY

   Sep 1996
— Sep 1997

OEM - GROVE MOBILE KRANE ( GMK) TECHNOLOGY ONE YEAR COURSE

INTRODUCTION OF CRANES
OPERATION OF CRANES
MAINTENANCE OF THE CRANE
HYDRAULICS & PNEUMATIC
ELECTRICAL & ELECTRONICS
MECHANICAL & UNDERCARRIAGE
ENGINE & TRANSMISSIONS
TROUBLESHOOTING OF CRANE SUPERSTRUCTURE
CRANE SAFETY LOADING AND TRANSPORTATION
SAFETY & SIGNALS OF RIGGING OPERATIONS.

Thanthai Periyar Transport Corporation
Diploma in Auto Electrical

   Mar 1990
— Mar 1991

One year Diploma in Auto Electrical Vocational Apprenticeship course.

Government Polytechnic - India
Diploma in Mechanical

   Jul 1987
— Jun 1990

Diploma in Mechanical Engineering 3 years course.

Experience

RANCO GROUP
PRODUCT SUPPORT MANAGER - HEAVY EQUIPMENTS

   Sep 2013
— Dec 2018

Ranco Group. : - Heavy Equipment Sales & Service Division: KSA- Khobar: Dealers of HE:
Basically a General Trading Co. of Heavy equipment – Brands from USA, EU & Chinese origin,
Such as ALTEC, ZOOMLION, AMCO-VEBA, Tire BOSS, OIL & STEEL, SKATEWORK, GOODSENSE,
ALTEC – Models: ARIEL TELESCOPIC ISULATED FIBER PLATFORMS of 23, 20, 18 & 15 tons cap.
ZOOMLION – Models: AT 300, 200 & 100 TONS Hydraulic mobile telescopic cranes.
ZOOMLION -Models: RT CRANES; 35, 60, 75 & 100 TONS
ZOOMLION – Models ZCC55H – ZCC80H Crawlers cranes -50 & 80 tons.
OIL STEEL KNUCLE BOOM CRANES – Models: 22MRTS, 18 METERS with BASKET TYPE
GOODSENSE FORKLIFT: Range from 3ton - 36-ton Diesel, Duel Fuel, Electric Battery forklifts.
TIRE BOSS – Tire Pressure Controller System is a computerized device -Heavy Transport Vehicles.
AMCO VEBA – Truck Mounted Cranes range up to 5 to 15 tons capacity and 20 meters Reach.
Designation: Product Support Service Manager : August 2013 – Dec’ 2018, - 5 Years - Al khobar & Riyadh & India.

Ranco Group of Co.’s: Al Fouzan Co. Heavy Equipment Rental Division: Country: KSA- H.O - Riyadh,
Basically a Rental Co. having the Fleet of more than 180 cranes of Grove, Liebherr, Tadano, Zoom lion and XCMG - Mobile hydraulic telescopic, RT,TM,TMS and Crawler cranes.
GROVE – Models: GMK 220, 170 & 100, RT -90 & 60 tons cap. Hydraulic Mobile telescopic cranes
TADANO – Models: TG 160OM, ATF1000XL, GT 550 & TR 350M Hydraulic telescopic cranes.
ZOOMLION -Models: QY55 & QY70 – 50 & 70 TONS Mobile cranes -50 nos.
XCMG – Models: QY50B & K SERIES MOBILE CRANES -100 no’s
Designation: Workshop Manager: Department: Heavy Equipment Rental Division for 3 branches. Duration: 1st September 2013 – 28th February 2015 - (1 ½ year – Project completed got released back to Ranco)

KHARAFI INTERNATIONAL
EQUIPMENT SUPERINTENDENT

   Sep 2011
— Aug 2013

KHARAFI NATIONAL CO…: KUWAIT: (INSTANT ACCESS CO.LTD- Rental Division).

General Trading & Contracting Co… Dealership of Industrial & Heavy Equipment’s – Brands such as …

CASE - WHEEL LOADERS, CRAWLER SHOWELS,
DALE – Generators from 100kva to 1500kva capacity open & canopy type
JLG – Access, Ariel platforms, articulated telescopic boom lifts with self-profiled Engine & Battery opt.
CLARK – FORKLIFTS – From 1.5 ton Electrical battery opt. to 10 tons combustion engine models,
MANITOWOC & GROVE CRANES: MOBILE, RT & CRAWLER CRANES UPTO 300T Capacity.
AIRMAN, KESSAR Air Compressor: Portable and canopy – silent enclosure types
SANY Cranes: QY25, 50, 75 & 100 CAPACITY Mobile Hydraulic telescopic cranes.
WACKER NEUSON: Tower lights – hydraulic operated & Manuals, Concrete products and vibrators.
BULL – EOT CRANES: RANGE 2 Tons to 50 ton capacity Goliath, Gantry and O / H cranes.

Designation: Equipment Superintendent:

KANOO GROUP
TEAM LEADER

   Jun 2010
— Jun 2011

KANOO GROUP – DUBAI, KANOO MACHINERY DIVISION - Service Department:
Kanoo is 100 years old very established group in GCC, one of the Main dealers for American and European products in the markets: Such as …

Grove cranes,
Hyster forklifts,
Perkins Engine,
CompAir & SullAir Compressors
BOBCAT compact wheel loaders,
Kone O/H Cranes,
Hiab & National Truck mounted cranes...&

Designation: Grove Team Leader - Crane Division (Reporting to Product Support Service Manager)
Duration: June ’2010 – June’ 2011: (1y)…!!!

YUSUF BIN AHMED KANOO
WORKSHOP SUPERVISOR

   Nov 1995
— Apr 2010

YUSUF BIN AHMED KANOO CO. LTD, Saudi Arabia, Riyadh:
GENERAL TRADING Co… MACHINERY DIVISION- Service Department:

Kanoo is 100 years old very established group in GCC, one of the Main dealers for American and European products in the markets: Grove cranes, Hyster forklifts, Perkins Engine, CompAir, SullAir Compressor, BOBCAT compact wheel loaders, Kone O/H Cranes, Hiab & National Truck mounted cranes...other products...!!!

Workshop Supervisor (Reporting to After Sales -Product Support Service Manager)
Key Deliverables: (Nov’1995 – May’2010 – 15 years)

Hands on experiences for the above-mentioned machinery for troubleshooting and handled all kinds of troubleshooting equipment’s analyzer, meter and modem through the pc. & laptops.
Ability to read, write & modify wiring schematic of electrical, mechanical & pneumatic diagrams.

Ensuring Total Productive Maintenance & Technical Field Support Includes:

Pre Delivery Inspection, Erection and Commissioning
Warranty and Post Warranty Services, Customized Maintenance Contracts
On Site and Plant based Training programs as per customers requirements
Proactive Machine Inspections, Condition Monitoring and Maintenance Planning Programs
Troubleshooting , Breakdown Repairs and Preventive Maintenance Services
Parts Inventory Management, Consultative Support to improve operational efficiency…!!!

SKILLS: AREAS OF EXPERTISE & TECHNICAL SKILLS:

To handle the jobs independently as well as with team coordination
Handled all kinds of diagnosis instruments, laptops, and handheld tools analyzer & Prog..controllers

Electrical, Mechanical, Hydraulic & Pneumatic fields of operation & troubleshooting Root Cause Analysis & hands on experiences on the machinery through training from the OEM Co.’s.
Interpret wiring schematic diagrams, modifying and redesigning as per requirements.
Communication skills, Analyzing & Problem-Solving Leadership Skills, Teaching / Training Skills,
Team Management Proactive & Productive. Maintaining a positive attitude, setting goals & priorities,
Being adaptable, Accepting and offering constructive feedbacks, Respecting differences,
Communicating ideas, following directions, gathering information & making decisions.
Safety, Health & Environment: Driving Participation of employees in safety observation reporting (one worker / month) & ensuring closure as per defined timeline. Strict enforcement of work-permit system,
Job Safety Analysis on ongoing basis Drive automation to remove human intervention
Setting up new service center with spare parts outlet / warehouse for dealerships and organizing co. procedures to follow to maintain operation and functioning of the system through proper channels.

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