General Manager
Last Updated: 2nd December 2018 (over 4 years ago)
Summary
• Highly skilled in setting strategic goals, making decisions for operational activities, monitoring complete P&L and enabling smooth progress of day-to-day business activities
• Comprehensive experience spans Airfreight, Ocean Freight, Customs Brokerage, Consolidation, Multimodal Transportation, Supply Chain & Project Management
• Excellent knowledge across all industry sectors, financial and business software competency, high degree of negotiation skills
• Successfully contributed to fast track top line growth & maturity, longer term customer lock in & delivery of REAL commitment
• Possess experience on Integrated Management System – Quality Management System, Environmental Management System and Occupational Health & Safety Management System
• Recognized as:
o Management Representative for all 3 Standards (ISO)
o Lead Auditor for all 3 Standards (ISO)
• Expertise in imparting continuous on job training to the workforce for enhancing their productivity & operational efficiencies through knowledge enhancement / skill building
• Strong communication skills, analytical aptitude and capability to perform under stress and strenuous conditions
Education
Internal Auditor Course on Integrated Management System (IMS)
Apr 2017
— Apr 2017
ISO 14001:2015 (Environmental Management System)
BS OHSAS 18001:2007 (Occupational Health & Safety Management System)
Diploma Etudes En Langue Francaise (DELF – A2)
Jul 2016
— Dec 2016
Diploma Etudes En Langue Francaise (DELF – A1)
Jan 2016
— Jun 2016
ISO 22301 - Appreciations and Interpretation, Business Continuity Management Systems Requirements
Jun 2015
— Jun 2015
Internal Auditor Course on Integrated Management System (IMS)
Mar 2015
— Mar 2015
ISO 14001:2004
BS OHSAS 18001:2007
Cargo Skills and Procedure for Cargo Agent Personnel
Dec 2008
— Dec 2008
Dangerous Goods Regulations for Cargo Agents Personnel
Nov 2006
— Nov 2006
Diploma in Networked Centered Computing
Jun 1998
— May 2000
Microsoft Visual Basic
Microsoft Visual C++
JAVA
Web Development
Network Administration
Bachelor Of Commerce
Jan 1997
— Dec 1999
Experience
General Manager - Operations & Business Excellence
Nov 2013
— Current
• Working as National Implementation Manager for Strategic and Key Accounts
• Coordinating with teams in the ground, service providers (carriers, CFS, & Port) and overseas partners to ensure customer satisfaction remains at the highest level
• Led the implementation of Investors in People (IIP) Program/ (https://www.investorsinpeople.com/) - Standard for People Management
• Ensuring proper resources are available to lead, support and manage people for sustained success
• Creating quality objectives at relevant functions and continuously evaluate the effectiveness of the same
• Designing & executing yearly training plan; rolling out training programs to ensure that people become competent to execute their responsibilities in effective manner
• Organizing various vendor workshops during implementation of new business
• Acting as National Security Designate and Country Complaint Manager; managing, qualifying and resolving customer complaints
• Establishing & executing Emergency Preparedness & Response Plan and Business Continuity Plan (BCP)
Coordinator - Operations and Logistics
Sep 2009
— Oct 2013
• Sourcing of Manufacturers and Suppliers as per customers requirement
• Develop new businesses by researching and monitoring market trends
• Follow up processes from the start of production till delivery to end customer
• Coordinate all logistics operations related to apparel export
• Lead the commercial department for successful completion of daily activities
Coordinator - Operations
Mar 2009
— Aug 2009
• Responsible for managing Air and Ocean freight of Customers
• Supervise all activities of Chittagong based branch, which carries out all Port related tasks
• Maintain and develop relations with Air & Ocean Carriers, Container Freight Stations and road transport service providers
Manager, Route Development
Jun 2006
— Feb 2009
• Oversee the whole Agency Network of the company across the world in Asia, America and Europe
• Negotiate with potential agents and enter into agreements
• Coordinating with affiliates like World Air Cargo Organization (WACO), WCA, LINK as a member and representative in Bangladesh
• Visit and promote business with overseas partners as part of the sales and marketing policy
• Coordinate Sales Campaign of partner agents from Europe and America
• Preparation and execution of Agency Agreements
• Attend annual conferences conducted by World Air Cargo Organization and share ideas with members from other countries as well as develop plans for next year
• Lead a specialized department to handle businesses of KEY ACCOUNTS/CUSTOMERS
Coordinator - Air & Sea Operations
Aug 2004
— Jun 2006
• Responsible for managing all Air & Ocean Import/Export shipments
• Supervise operations at Dhaka International Airport and Chittagong Port
• Coordinate all operations at Export Processing Zones
• Oversee the Agency Network of the company
• Continuous liaison with key customers such as YKK
• Supervise the daily movement of shipments from Inland Container Depot
