General Manager


Last Updated: 2nd December 2018 (over 3 years ago)

Address
Bangladesh

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
35 to 44

Qualification Level
Degree

Languages
English, French, Hindi

Summary

• A competent professional with over 14 years of experience in General Management & Business Development across Logistics and Supply Chain industry
• Highly skilled in setting strategic goals, making decisions for operational activities, monitoring complete P&L and enabling smooth progress of day-to-day business activities
• Comprehensive experience spans Airfreight, Ocean Freight, Customs Brokerage, Consolidation, Multimodal Transportation, Supply Chain & Project Management
• Excellent knowledge across all industry sectors, financial and business software competency, high degree of negotiation skills
• Successfully contributed to fast track top line growth & maturity, longer term customer lock in & delivery of REAL commitment
• Possess experience on Integrated Management System – Quality Management System, Environmental Management System and Occupational Health & Safety Management System
• Recognized as:
o Management Representative for all 3 Standards (ISO)
o Lead Auditor for all 3 Standards (ISO)
• Expertise in imparting continuous on job training to the workforce for enhancing their productivity & operational efficiencies through knowledge enhancement / skill building
• Strong communication skills, analytical aptitude and capability to perform under stress and strenuous conditions

Education

Bureau Veritas
Internal Auditor Course on Integrated Management System (IMS)

   Apr 2017
— Apr 2017

ISO 9001:2015 (Quality Management System)
ISO 14001:2015 (Environmental Management System)
BS OHSAS 18001:2007 (Occupational Health & Safety Management System)

Alliance Francaise de Dhaka
Diploma Etudes En Langue Francaise (DELF – A2)

   Jul 2016
— Dec 2016

Level 2 of French Language Course

Alliance Francaise de Dhaka
Diploma Etudes En Langue Francaise (DELF – A1)

   Jan 2016
— Jun 2016

First level of French Language

Lloyd’s Register Quality Assurance Limited, Bangkok, Thailand
ISO 22301 - Appreciations and Interpretation, Business Continuity Management Systems Requirements

   Jun 2015
— Jun 2015

Business Continuity Management System Introductory Course

Bureau Veritas
Internal Auditor Course on Integrated Management System (IMS)

   Mar 2015
— Mar 2015

ISO 9001:2008
ISO 14001:2004
BS OHSAS 18001:2007

Bangladesh Airlines Training Center, Dhaka, Bangladesh
Cargo Skills and Procedure for Cargo Agent Personnel

   Dec 2008
— Dec 2008

IATA Certified Course

Bangladesh Airlines Training Center, Dhaka, Bangladesh
Dangerous Goods Regulations for Cargo Agents Personnel

   Nov 2006
— Nov 2006

IATA Certified DG Course

National Institute of Information technology (NIIT), Dhaka, Bangladesh
Diploma in Networked Centered Computing

   Jun 1998
— May 2000

Microsoft SQL Server Database Development and Administration
Microsoft Visual Basic
Microsoft Visual C++
JAVA
Web Development
Network Administration

National University
Bachelor Of Commerce

   Jan 1997
— Dec 1999

Bachelor Degree with major in Marketing

Experience

Geodis Wilson Bangladesh Limited
General Manager - Operations & Business Excellence

   Nov 2013
— Current

• Developing, implementing, maintaining and continually improving the Integrated Management System (IMS) - ISO 9001, ISO 14001 and OHSAS 18001
• Working as National Implementation Manager for Strategic and Key Accounts
• Coordinating with teams in the ground, service providers (carriers, CFS, & Port) and overseas partners to ensure customer satisfaction remains at the highest level
• Led the implementation of Investors in People (IIP) Program/ (https://www.investorsinpeople.com/) - Standard for People Management
• Ensuring proper resources are available to lead, support and manage people for sustained success
• Creating quality objectives at relevant functions and continuously evaluate the effectiveness of the same
• Designing & executing yearly training plan; rolling out training programs to ensure that people become competent to execute their responsibilities in effective manner
• Organizing various vendor workshops during implementation of new business
• Acting as National Security Designate and Country Complaint Manager; managing, qualifying and resolving customer complaints
• Establishing & executing Emergency Preparedness & Response Plan and Business Continuity Plan (BCP)

Neelima Trading
Coordinator - Operations and Logistics

   Sep 2009
— Oct 2013

• Oversee the whole operation of the company’s apparel export trading
• Sourcing of Manufacturers and Suppliers as per customers requirement
• Develop new businesses by researching and monitoring market trends
• Follow up processes from the start of production till delivery to end customer
• Coordinate all logistics operations related to apparel export
• Lead the commercial department for successful completion of daily activities

Time Logistic Services Limited
Coordinator - Operations

   Mar 2009
— Aug 2009

• Oversee all daily operations of the company
• Responsible for managing Air and Ocean freight of Customers
• Supervise all activities of Chittagong based branch, which carries out all Port related tasks
• Maintain and develop relations with Air & Ocean Carriers, Container Freight Stations and road transport service providers

Topstar Cargo Systems Limited
Manager, Route Development

   Jun 2006
— Feb 2009

• Responsible for Trade Lane, Agency and Vertical Market Development
• Oversee the whole Agency Network of the company across the world in Asia, America and Europe
• Negotiate with potential agents and enter into agreements
• Coordinating with affiliates like World Air Cargo Organization (WACO), WCA, LINK as a member and representative in Bangladesh
• Visit and promote business with overseas partners as part of the sales and marketing policy
• Coordinate Sales Campaign of partner agents from Europe and America
• Preparation and execution of Agency Agreements
• Attend annual conferences conducted by World Air Cargo Organization and share ideas with members from other countries as well as develop plans for next year
• Lead a specialized department to handle businesses of KEY ACCOUNTS/CUSTOMERS

Swift Logistics Services Limited
Coordinator - Air & Sea Operations

   Aug 2004
— Jun 2006

• In charge of Freight Forwarding department of the company
• Responsible for managing all Air & Ocean Import/Export shipments
• Supervise operations at Dhaka International Airport and Chittagong Port
• Coordinate all operations at Export Processing Zones
• Oversee the Agency Network of the company
• Continuous liaison with key customers such as YKK
• Supervise the daily movement of shipments from Inland Container Depot

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