Senior Technical Writer/Trainer


Last Updated: 29th May 2019 (over 3 years ago)

Address
United States

Category

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
45 to 54

Qualification Level
Masters

Languages
English, German, Korean, Polish

Summary

Technical Summary
Windows 10,, PeopleSoft 9.0, 9.1, and Campus Solutions 9.2, Office (Word, Excel, PowerPoint, and Access), SAP, RoboHelp 10.0, ROBODoc, Adobe Acrobat, InDesign, Captivate, Articulate,Adobe Photoshop, Microsoft .Net, Visio, Outlook 2015, Lotus Notes, Microsoft Project 2015, Frame Maker 10.0, API, IoT, Illustrator, PageMaker, Microsoft Visual Studio, Arbortext, XMetaL, Oxygen, Capture IT, Snagit, HTML, UML,XML, Google Docs, SharePoint, Rally, Subversion, Datacom, DITA, and Microsoft FrontPage.

Education

Grand Canyon University
Masters

   May 2006
— Dec 2007

Masters degree in Secondary Education

Experience

Aviall
Senior Technical Writer/Trainer

   Nov 2017
— Current

• Draft policies, procedures, SOPs, and SOWs, in order to enhance system security documentation required, as well as compliance requests
• Create style-compliant governance documentation of software applications including process flows and corresponding procedure documents.
• Author, edit, and update documents for software applications, from the development phase through deployment.
• Evaluate client interactions with software and content to measure efficacy to update and edit user guides as needed.
• Maintain/Update SharePoint sites for department.
• Develop Continuity of Operations (COOP) and Disaster Recovery (DR) operations training and conduct evaluations for any improvements.

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