Business Development Leader, Operations & Management

Last Updated: 3rd November 2018 (over 4 years ago)

United States


Phone Number


Age Range
45 to 54

Qualification Level

English, Portuguese, Spanish


Extensive business background in international, multi-cultural environments in NA, LATAM and EMEA.

Specialties: General management, product management and marketing, customer success management, operations, finance, business planning and reporting.

- start-ups, business development
- strategy, planning
- sales and client management
- product / brand management
- results oriented
- data analysis
- problem solving
- decision making
- communication, leadership and teamwork


University of Miami
Master of Business Administration - MBA

   Aug 1998
— May 2000

University of Bridgeport
Bachelor of Science (BS) - Economics

   Aug 1985
— Dec 1989


Giava Coffee Company LLC
Managing Director Of Operations, Growth & Strategy

   Jan 2016
— Current

- Negotiated exclusive license and distributor agreement with Nestlé SA.
- Formulated marketing, brand planning and business-development strategies.
- Defined and implemented impactful business strategy and data driven measures of success and progress.
- Generate revenue by coaching and monitoring Customer Success staff on effective prospecting and lead development strategies.
- Monitor employee productivity and optimize procedures to reduce costs.
- Developed distribution channel strategy: wholesalers, retailers, distributors and eCommerce.
- Built productive industry and cross-industry relationships to maximize revenue generation.
- Closed an average of 34% of all leads and achieved between 110% and 120% of projected monthly sales goals.

MercaHolding SGPS
Partner - International Markets

   Nov 2010
— Dec 2015

- Led all aspects of strategic projects including data collection, modeling, analysis, and annual business plan and budget preparations.
- Conducted due diligence and analytical work in three continents: Europe, Latin America and Africa.
- Assumed operating roles in acquired companies implementing change management and business optimization policies and procedures.
- Created presentations and reports to highlight asset strategy, operating and financial performance.

Banyan Software LLC
Co-Founder & COO

   May 2010
— Sep 2012

- Developed and managed the site vision, strategy and day-to-day operations.
- Managed multiple corporate social media profiles (Facebook, Instagram, twitter, LinkedIn) and directed PR and Communications for media inquiries, press releases, and special projects.
- Consistently reviewed website analytics to identify site enhancements, optimizations, and conversions with fact based improvements to the site.
- Executed SEO strategies, streamlining the conversion funnel and indexing results geographically; increasing traffic by 35% and conversion rates by 16%.
- Ensure rapid, efficient and economical delivery of products to clientele by partnering with strategic vendors and key ecommerce providers.

WinZip Computing SL - Sucursal em Portugal
General Manager

   Mar 2006
— Apr 2010

- Hired to establish and direct all operational functions within WinZip’s first foreign subsidiary, including office location and corporate set-up to ensure strong foundations that achieved sustained growth and exceeded all expectations.
- Provided leadership throughout WinZip’s portfolio of European language versions: all sales and business development functions in EMEA and LATAM, new product rollouts, key account management, customer relationship development, contract negotiations, and order fulfillment. Hold P&L and budget responsibilities.
- Managed European versions of the software (SPA, FRE, and RUS), delivering new markets and revenue growth.
- Recruited and trained EMEA customer success team that consistently exceeds all quotas earning company awards in recognition of performance.
- Leveraged interpersonal skills to develop strong, sustainable relationships with channel partners and executive decision makers of client companies.

Nortel Networks CALA
Business Planning Analyst

   May 2000
— Nov 2005

- Responsible for CALA (Caribbean and Latin America) sales and inventory reporting.
- Managed individual and group performance for three sales directors and 12 sales representatives, with combined sales of ~$100MM USD.
- Regularly involved in research necessary to open new markets and monitoring the revenue generated in those markets.
- Work with Sales, Country Managers, LOBs, Engineering, Marketing, Finance, Manufacturing and Logistics to drive results.
- Coordinated inputs for monthly and quarterly forecast cycles.
- Analyzed and provided intelligence on country and customer credit risk.

Andersen Consulting (Accenture)

   Sep 1994
— Jun 1998

Andersen Consulting (now Accenture) is a global management consulting, technology services and outsourcing company.
Part of the Change Management practice (technology and processes) within the Lisbon, PT office. Conducted operations analysis activities in projects involving different sectors of activity: banking, insurance and health care.

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