Graduated from American University in Dubai with a major in BBA - Management

 Conducting Internal Audit of various departments on QMS (ISO9001:2015), OSHAS 18001 & EMS (ISO14001:2015) and follow up for closure of suggested areas of improvement.
 Setting of Key performance Indicators (KPI) based on department HSEQ objectives, periodical measuring & monitoring to ensure KPO’s are met.
 Handling the core elements of the 3 management system (QMS, EMS and OH&S) and implement the practice of the standard in organizational documents such as System Procedures, Company Administrative Procedures, etc.
 Conduct customer satisfaction questionnaire (internal and external), and Analyse the customer trends and identify the areas of improvement.
 Conduct vendor assessments for HSEQ perspective for sub-contractors to ensure they follow the organization set standards and guide-lines
 Handle customer complaints by channelling it across to management, handle non-conformity reporting and assist departments for setting objectives in line with organizations vision and mission.
 Conduct root-cause and 5-why analysis.
 Co-ordinate customer and internal meetings directly and indirectly providing support when necessary and analysing non-conforming product disposition results and to coordinate with concerned department, suppliers and clients correcting non-conforming products.  Developing and driving continuous improvement initiatives such as employee idea and innovation committee