IT Systems/Network Administrator


Last Updated: 3rd February 2018 (over 4 years ago)

Address
United States

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
18 to 24

Qualification Level
Masters

Languages
Arabic, English, French

Summary

Responsible for providing desktop and network administration and support to Managed Services clients. This includes but is not limited to providing remote desktop and network support, providing on-site desktop and network support, performing on-site moves, adds, changes, performing desktop and network administration and monitoring (proactive), and assisting in on-site project implementation.

Education

Franklin University
Master in Business Administration

   Jun 2015
— Jan 2017

Franklin University
Bachelor in Information Technology

   Mar 2014
— May 2015

Specialized in Network Security

Columbus State Community College
Associate in Computer Engineering

   Mar 2011
— Jan 2014

Specialized in Information Technology Support

Experience

FIS Global
Systems Administrator III

   Apr 2015
— Current

• Install, Maintain and Upgrade internal computer hardware and software systems
• Troubleshoot, diagnose and resolve network/server issues
• Control user access and passwords
• Propose and implement systems enhancements that will improve the reliability and performance of the system
• Monitor usage and performance
• Assist with recommending, scheduling and implementing system hardware and/or software upgrades or repairs
• Research, evaluate and recommend software and hardware products
• Support web access and electronic messaging software, and maintain a secure systems environment
• Partner with Senior Engineers to implement desktop and network projects
• Provide new hardware specifications to users based on application needs and anticipated growth
• Proactively administer and monitor the networks of managed services customers.

LKQ Keystone
Administrative Assistant

   Feb 2014
— Mar 2015

• Ensure the organization, monitor and control IT equipment in the entire warehouse.
• Point of contact between IT consultants and the company
• Install and configure switches, phones, computers and other miscellaneous devices.
• Provide onsite/remote Technical Support and Training to users
• Travel to remote sites to resolve IT issues if necessary
• Troubleshoot any IT-related issues within the warehouses
• Maintain all the IT equipment including printers, computers, phones, RF scanners, etc.
• In Charge of Procurement
• Execute IT projects or visions to improve sales
• Report Sales and Picking/Packing stats daily.

Hewlett Packard
IT Support Technician

   Jan 2013
— Jan 2014

• Windows 7 Enterprise Data Migration and Troubleshooting
• Active Directory Management

• On-Call, Remote, and On-Site Technical Support
• Break/Fix Maintenance on HP and Dell Equipment
• Network Ports Activation
• Troubleshoot Avaya phones on Cisco switches
• Monitoring/ Troubleshooting LAN/WAN traffic

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