ISO 9001, Process Mapping, Quality Assurance, Management Consulting, Audit & Compliance, Risk Management, Lean Six Sigma

Last Updated: 8th October 2017 (over 5 years ago)



Phone Number


Age Range
35 to 44

Qualification Level

English, Hindi


A competent professional with more than 12 years of experience in Corporate Quality Assurance, Process Improvement, Project Management, Strategy, ISO 9001 Quality Management, Operations Risk Management, Governance & Compliance, SLA Monitoring, Process Performance, Quality System Implementation, Business Consulting, Lean & Six Sigma process excellence, Process Complexity Mapping, and ISO 27001 ISMS, coupled with exceptional communication, presentation and inter-personal skills. Closely worked with Finance & Accounting, Insurance & Healthcare, Banking & Financial Services, Travel & Logistics, Research & Analytics, & Utilities domains.


Bureau Veritas Certification
Lead Auditor - ISO 9001:2015

   Apr 2016
— Apr 2016

Bureau Veritas Certification
Lead Auditor - ISO 27001:2013

   May 2015
— May 2015

Dr. Mikel J Harry – Six Sigma Management Institute
Six Sigma - Black Belt

   Dec 2011
— Dec 2011

Symbiosis International University - SIOM
MBA - Operations Management

   Jun 2006
— May 2008

1. Organized national events and symposiums for students and corporate.
2. Event Head for National Event - Drishti
3. Participated in sports and various projects and presentations.

P.E.S College Of Engineering
B.E - Electronics Engineering

   Jul 2000
— Jun 2005

1. Presented research papers on National and International Conference and secured various awards.
2. Student of the Year - 2004-05 for Electronics Department


Defacto Veritas Certification Pvt. Ltd.
Principal Consultant

   Nov 2015
— Current

1. Successfully completed an International Assignment in the field of process management consulting by developing more than 120 process maps and about 160 forms.
2. Successfully implemented ISO 9001 and ISO 27001 for more than 30 clients within a span of 1.5 years.
3. Designed and implementing quality assurance function for 3 clients.

Job Details:
1. Ensuring compliance to various international standards such as ISO 9001 & ISO 27001.
2. Responding to RFP and RFI with regards to quality and business excellence.
3. Drive projects to enhance customer satisfaction.
4. Driving best practice sharing, idea generation and initiatives.
5. Develop & Manage team to achieve business & strategic goals.
6. Budgeting and control – Prepare & manage budget for the function.
7. Driving automation projects to enhance productivity and accuracy.

National Health Insurance Company - Daman PJSC
Lead Consultant – Corporate Quality Assurance

   Aug 2014
— Nov 2015

1. Designed & implemented the business excellence framework for the company.
2. Established quality objectives in line with the business objectives, strategy and balanced score card.
3. Certified the organization of ISO 9001.
4. Established rewards and recognition program.
5. Managed projects towards quality improvement with huge business impact.

Job Details:
1. Independently lead the Corporate Quality Assurance across the Company including head office and all branch offices.
2. Established the Quality Assurance function for the company.
3. Developed, trained and mentored the quality assurance team across all departments.
4. Establish & review manuals, policies, procedures, work instructions, guidelines, forms and templates, document control and stamp control within the organization.
5. Implemented and certified the organization for ISO 9001(QMS).
6. Perform ISO 9001 internal audits and identify business risks and area for improvements.
7. Establish quality objectives of the departments and align them with the corporate strategy corporate balance score card.
8. Prepare reports and dashboards and review process performance for QMS.
9. Perform risk assessments, highlight potentials risks, and drive corrective and preventive actions to mitigate risks.
10. Liaison with certification bodies for contract review, Certification and surveillance audits.
11. Conducting management review meetings with business heads & Top Management
12. Working closely with the business development team in responding to RFP / RFI.
13. Developing & reviewing corporate policies and strategies towards quality management system.
14. Driving best practice sharing initiatives across the organization.
15. Providing end to end mentoring and motivating the team to achieve their goals.
16. Plan, track & monitor budget control.
17. Consultant in implementing ISO 22301 (BCMS)
18. Consultant to integrate QMS, ISMS and BCMS

WNS Global Services Pvt. Ltd.
Consultant – Business Process Excellence and Transformation

   Feb 2008
— Jul 2014

1. Mentored and completed Lean projects with total savings of 250,000 USD.
2. Deployed QMS in more than 400 processes across multi geographic locations and clients.
3. Managed 5 automation projects for quality improvement.
4. Deployment of EMS in Pune & Mumbai location of WNS
5. Quality Award - Top achiever for Best practice sharing and process improvement.
6. Star Fire Award - Motivation, Achievement and Commitment
7. People Star Award - People management and task orientation

Job Details:
1. Heading the Quality Management System for India, Sri Lanka, Philippines, Romania, Costa Rica, Poland, China and South Africa
2. Responsible for ISO 9001 (QMS) certification of the entire organization.
3. Perform risk assessments, highlight potentials risks, Drive CAPA to mitigate risks.
4. Liaison with certification bodies for contract review, Certification and surveillance audits.
5. Conducting management review meetings with business heads & Top Management
6. Track & monitor budget control
7. Working closely with transition teams for new businesses and responding to RFP / RFI.
8. Execute diagnostic & transformation projects, identifying process improvements & process re-engineering opportunities.
9. Developing & reviewing corporate policies and strategies towards quality management system.
10. Monitoring the effectiveness of the function and developing plans to improve the team performance to set new benchmarks
11. Act as a mentor for quality system implementation and monitoring
12. Develop & review audit frameworks for transaction quality assurance
13. Identify and nurture a team of internal quality auditors & compliance officers and ensure achievement of their goals, career roadmap and certifications.
14. Driving best practice sharing, idea generation and initiatives to improve VOC.
15. Providing end to end mentoring and motivating the team to over achieve their goals.
16. Conducting training sessions on ISO 9001, lean awareness, process mapping & MS Visio, quality tools & FMEA. Trained over 3000+ people.
17. Assessing processes for competency skill mapping

Chalapathi Estates Pvt. Ltd.
Business Development Manager

   Jun 2005
— Jan 2008

Received best performance award for consistently exceeding the sales target.

Job Details:
1. Direct sales of residential and commercial units.
2. Training and grooming new sales agents.
3. Ensure revenue generation in order to exceed sales targets.
4. Consistently exceeded the sales targets by 165% for a period of 1 year.

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