Administrative Assistant/ Travel Coordinator/ Receptionist


Last Updated: 27th March 2018 (over 4 years ago)

Address
United Arab Emirates

E-mail
Locked

Phone Number
Locked

Gender
Female

Age Range
35 to 44

Qualification Level
Other Post Graduate

Languages
English, Filipino

Summary

Dear Hiring Manager,

Good day Sir / Madam,

In today’s corporate world, employers are seeking the most qualified and competitive candidate to bridge the gap between what is needed and what it takes to get the job done.

I offer a Ten-year track record in Customer Service, Travel, Sales, and Admin professional support.

You will benefit from my following key strengths:

• Computer expertise, with proficiency in all MS Office programs (Word, Excel, PowerPoint, Outlook).
• Broad-based experience covering a full spectrum of administrative duties, including executive support, billing/invoicing, customer care, document preparation, travel/meeting coordination support.
• Superior multitasking talents, with the ability to manage multiple high-priority assignments.

I am applying for a position where my Administrative, Customer Service and Sales experiences will benefit your company.

Thank you for your consideration. I look forward to hearing from you to arrange an interview.
Sincerely yours,

Maria Cecilia Paz
+97150-9454005

Education

AMA Institute
Computer System Design & Programming

   Jun 1995
— Apr 1997

Experience

DUBAI WORLD - DW TRAVEL
Travel Consultant cum Admin. Officer

   Jun 2008
— Mar 2018

Assisting clients for booking flight tickets, ticket revalidation, refunds, and baggage queries using Galileo and Amadeus
 Assist passengers for Fly Dubai, Air Arabia other Budget Airline and Travel Insurance
 Attending to hotel bookings using GTA, DOTW , Lots of Hotel
 Process special services requirements i.e. wheelchairs, special meals, pre- seating where applicable, Ok to board and Marhaba Services
 Preparing Service Voucher and Purchase Order using Oracle / Traacs application (E-Travel)
 Convert calls to sales and constantly look for sales opportunities.
 Perform all reservations/telephone/counter sales ticketing/Hotel booking duties to give maximum feasible Customer Service and satisfaction.
 Prepared request and in-charge of purchasing for all office stationeries and supplies/equipment on a day to day and as required basis
 Ensure a high standard of customer service is maintained at all times by identifying the
Caller’s needs. Ensure appropriate action is taken and provide accurate and reliable
Information.
 Provide all documentation for reports as required
 Other ad hoc duties as required.

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