Telecommunications engineer, in-depth knowledge on valued added services, Cloud computing and mobile core network with experience on Project Management in Costa Rica, Central America and Dominican Republic. Currently working as Operation and Maintenance Technical Director, 10+ year experience on ICT industry, Proficiency in English, Spanish and Portuguese
Universidad Estatal a Distancia
BSC Computers Management
O&M Technical Director
Operation and maintenance Technical Director for all carriers accounts in Costa Rica (ICE, Telefonica, Millicom, America Movil and IBW), in charge of IP Networking, wireless, core network, access network and carrier software technical departments. Assurance of Costa Rica office KPIs, customer satisfaction, maintenance tasks and operations approval, coordination with upper support levels, including GTAC and R&D. Early involving for technical solutions presales. Responsible person for accident recovery on site, organize and manage Huawei and customer side technical team, responsible for the fast recovery of the accidents.
- ICE, Costa Rica, VAS Cloud Project.
-Telefonica, Costa Rica Back office Project 2018-2019,
-Millicom, Central America Region, Managed Services Project 2017-2019 - ICE, Costa Rica, Range Project(FTTX project)
- ICE, Costa Rica, Next Generation Network Maintenance Project 2016
- ICE, Costa Rica, LTE managed services project
- ICE, Costa Rica, CS+SOC Project 2016
- Telefonica, Costa Rica, NGIN Customer Support Project.
- Telefonica, Costa Rica, Managed Services Project 2016.
APPLICATIONS AND SOFTWARE ENGINEER
Outsourcing Engineer for Huawei Technologies Costa Rica, Installation and implementation for Value Added Services platforms for telecommunications carriers. Responsible for SMSC, MMSC, OCS, Voicemail, Conference Services, provision and mediation. Installation, customization and management of SUSE Linux servers, Windows 2008 and 2003.Oracle Databases 11g installation and administration. Interaction with Core network, Sigtran, Diameter, SMPP, TCPIP, SS7 protocols. Management of HP, Dell and Huawei Blade Server, hardware and software maintenance. Storages system Oceanstor, F5 Load Balancer, Firewall
and L3 Switches. Networking Maintenance. ITIL Training. SLA and KPIs control for AMS department for Costa Rica Representative office.