Operations Technical Support


Last Updated: 30th November 2018 (over 3 years ago)

Address
South Africa

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
25 to 34

Qualification Level
Other Post Graduate

Languages
Afrikaan, English

Summary

I have been privileged to form a part of various teams at the North-West University; subsequently witnessing the dynamic growth of the organization. I would like to contribute to its growth within the Information Technology: systems department.
During my time at the NWU, I have gained a wealth of knowledge and demonstrated a lengthy track record of successful networking, analytical thinking, and creative problem-solving skills. You will find that my CV reflects that I am able to work individually to contribute towards the overall organization objective. I believe this is what makes me the ideal new member of your team.

Education

Various
Mr

   Nov 2005
— Nov 2018

Solution Architect – Associate level | AMAZON WEB SERVICES | CURRENT
Online

Advance Project Management | NORTH - WEST UNIVERSITY | CURRENT
NQF level 6

Certificate in Project Management | NORTH - WEST UNIVERSITY | 2017
NQF level 5

SINTelligent | SINTREX | 2013
Completion of Intelligent and Change Control course

NOVELL | BOSTON BUSINESS COLLEGE | 2008
Certified Novell Administrator

ITIL | HP| 2008
Foundation Certificate in IT Service Management

LINUX | CCS IT SOLUTIONS | 2012- 2013
RHCE (Red Hat Certified Engineer)
RHCSA (Red Hat Certified System Admin)

CERTIFICATIONS | CCS IT SOLUTIONS | 2005
• A+ Hardware
• A+ Software
• Microsoft Windows XP
• Microsoft Server 2003
• Network Infrastructure
• MCSA (Microsoft Certified System Admin)
• CCNA (Cisco Certified Network Associate)
• CCNP (Cisco Certified Network Professional)

Experience

North West University
Operationis technical Support

   Jan 2012
— Current

• Systems and applications: daily monitoring (with SINTelligent and Nagios), analyses and reporting on the Information Technology infrastructure,
• Novell (SUSE Linux11, 12 and Open Enterprise Server11): GroupWise, GroupWise Mobile, File and Print. Creating new servers and maintaining current servers. Scripting to automate tasks.
• GroupWise db maintenance and post office de-provisioning.
• Project Management: see list of projects below.
• Papercut (Windows Server 2012 R2): creating printers, managing users and troubleshooting problems.
• Experienced on the Virtual environment experience: Vsphere, Vmware, Oracle virtual box. Creating new servers.
• Systems: adding disk’s, cpu’s and memory, and decommission redundant servers.
• Familiar with Cloud Tech: Openstack (CentOS6 and 7), Ceph storage (SUSE Linux) and Amazon web service.
• Inter departmental communication
• Building and maintaining good relationships with external suppliers: Nashua, Xerox, NetCB, Bluetek etc.
• NextCloud admin.
• Familiar with Load Balancing, HA-Proxy on Linux.
• Peer training and knowledge transfer to colleagues across departments.
• Identify operational problems and find accurate resolutions.
• Establish and update operational procedures: communicate to management and users.
• Call Centre operator and customer support
• NWU wireless and LAN support: Fortinet Hardware. DNS entries and DHCP troubleshooting. Configuring network Switches and firmware updates.

PROJECTS:
• Novell GroupWise upgrades: project leader.
• Papercut: transferred students and staff members from previous system to new on various campuses with my team.
• Novell OS and OES upgrades: our team planned and executed the project(40 File and Print servers. 17 GroupWise servers).

North West University
Helpdesk Assistant

   Apr 2007
— Dec 2011

Customer Support to staff on the Potchefstroom campus.

DUTIES:

• Troubleshooting hardware and software
• Installing and maintaining networks
• Troubleshooting Microsoft products
• Customer support
• Call Centre operator

PROJECT:
• Windows Upgrade of all lecturing staff’s desktops.

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