11 years experience in (Insurance, call center, customer service & HR admin)

Last Updated: 23rd January 2018 (over 4 years ago)

United Arab Emirates


Phone Number


Age Range
25 to 34

Qualification Level
Other Post Graduate

Arabic, English


As a highly dedicated individual with more than 8 years’experience in customer service, Insurance & HR Administration fields
I possess a solid professional foundation with key skills in job roles such as,
- Sr. Customer Service Officer (Insurance)
- Customer Service officer
- HR Administrator


AL Khawaizmi International College
General Business Administration

   Jan 2005
— Dec 2007

General Business Administration seeks to realize the tremendous potential of a knowledge-based future in the U.A.E. It is therefore of the utmost importance that this college Business Administration Department offers the highest quality academic programs; programs that are recognized both within UAE and internationally.


Abu Dhabi National Insurance Company
Sr Customer Service Officer

   Jan 2011
— Sep 2017

- Underwriting Medical (Up to 200 employees as a corporate policy limit), Motor (Individual & Fleet ) and Life Insurance (Corporate).
- Managing the claims registering process of the above listed lines of Insurance
- Following up the escalations between different departments.
- Maintaining the excellent quality of the product and service without interrupting the internal strategy of the company.
- Selling Motor, Medical and life insurance to individuals and corporations in order to achieve annual target.
- Handle the renewal process Renewals of the above listed lines of insurance.
- Update work tracking sheets and reports timely accurately.
- Handle and respond back to all escalations within 24 hours
- Process policies maintenance for 95% of the transactions, within maximum of 1 business days.
- Manage the pending premiums billed reduced to be less than 100K a month.