IT Head IT Manager

Last Updated: 25th March 2020 (over 2 years ago)

United Kingdom


Phone Number


Age Range
35 to 44

Qualification Level

Arabic, English


1. I have more than 10 years of experience in managing server including Microsoft Active Directory, Domain controllers, DHCP, DNS, WSUS, NTFS Permission, Group Policies Management, Microsoft VPN connections, Exchange Servers 2003, 2007, 2010, 2013, Microsoft SQL Servers 2000, 2008, 2012, 2014.
2. I have worked in multiple backup systems, such as Symantec backup Exec, Veeam backup and replication, Veeam backup for exchange and windows backups.
3. Hand on experience in Backup and Storage infrastructure, iSCSI or Fiber storages.
4. I have worked with multiple servers including HP/IBM/Dell.
5. Excellent Knowledge on Microsoft Server and Client OS and good knowledge in Mac OS
6. I have worked in multiple Spam Filter and Firewalls, such as SonicWALL, FortiGate, FortiMail. Plus, multiple software spam filters for example: GFI and ORF .
7. I have worked in multiple virtualization and Cloud concepts, such as : Microsoft Hyper-V (core or service), OVM and VMWare ESXi servers starting from version 3.5 to 6.5.
8. I have experience in working with multiple antivirus servers such as : Symantec AV Server, TrendMicro AV, Kaspersky AV Server and more. Plus, very good experience in Servers Monitoring using monitoring software such as SolarWinds.
9. I have worked in SAP as admin user and MS Dynamics ERPs.
10. I have worked as a project’s lead in multi projects, such as implementation for terminal operating software (Navis TOS) for my current company, upgrading projects for our terminal operating software (Navis TOS), implementation MS Dynamics and some other hardware projects to cover our yards with wireless devices and cameras.
11. I am managing more than 70+ servers, 150+ Cameras, 60+ Cisco switches and more than 300+ end user computers, 5 remote sites and 4 data centers inside and outside county.

Plus I am certified ITIL v 3 and now on my final project for my MBA from South Wales University, UK.


University of South Wales, UK

   Nov 2017
— Current


IT Manager

   Mar 2015
— Current

Responsible for managing Group Server Rooms in all ME branches Dubai office, and Iraq branches.
Key Contributions:
 Plans future IT developments, implements and undertakes project work.
 Prepare and Monitor annual IT budget.
 Develop technical aspects of the company’s strategy to ensure alignment with its business goals
 Discover and implement new technologies that yield competitive advantage
 Manage the security of the company's website and all other publicly accessible services.
 Ensure proper scheduling of availability for off-hour emergency contact to address possible systems malfunctions immediately.
 Actively participates in development of company's IT standards, policies and procedures.
 Strictly complies with all company standards, policies and procedures.
 All activities listed in processes and procedures of the Company, and the IT department.
 Suggests and provides IT solutions to business and management problems.
 Managing remote branches with in the country and Dubai office.
 Monitoring IT procedures and policies to align it with audit requirement.
 Managed procurement process with vendors and outsourced services related to IT operations.
 Undertakes routine preventative measures and implements, maintains and monitors network and systems security.
 SAP admin user for managing users, creating tickets in SOLMAN server, and supporting users.
 Navis (Terminal Operating System) N4 and Navis billing admin user.
 Ensures all backup and restore procedures are processed and documented.
 Ensure the most cost-effective and efficient use of servers.
 Ensure that all IT equipment complies with industry standards.
 Works closely with other departments/organizations and collaborates with other IT staff.

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