Summary
I am an experienced human resources professional and leader with extensive experience in the retail, banking and finance, and real estate industries. I am seeking a position commensurate with my experience in an English or Spanish speaking country.
Education
Florida International University Chapman Graduate School of Business
Master of Science
Human Resource Management
American Express Company, Inc.
Business Analyst
I was employed as a Business Analyst on the Image Project Team. In this role I was part of the team that implemented the conversion of all external paper correspondence from paper to electronic images. My duties included the supervision of the preparation of the documents, troubleshooting the equipment, and training of the document analysts and representatives.
Experience
John S. Cathcart & Associates Realty, Inc.
President, CEO, CHRO
As president and chief executive officer of the company, I am responsible for the day to day operations, marketing, and administration of the company. As the chief human resources officer, I oversee all aspects of the human resources department including staffing, training and development, compensation and benefits, strategy, and employee relations. I also actively sell and lease residential and commercial real estate.
American Express Company, Inc.
Senior Customer Service Representative
I was a senior customer service representative with responsibility to mentor newly hired representatives through the on the job training process. In this training and development role, I was required to review for quality and legal compliance, provide feedback, and counsel trainees for all work they completed and to insure that all work completed met American Express standards.
American Express Company, Inc.
Corporate Trainer
I was promoted to the position of corporate trainer. My responsibilities included the design and delivery of training programs to operations associates, including disputes, credit and telephone service representatives. In a normal 13 week training cycle, the trainer held all managerial responsibility for the trainees. During this time, I was frequently on assignment to American Express, Mexico City delivering training programs supporting an outsourcing initiative.
