Retail Banking Professional


Last Updated: 27th August 2018 (over 4 years ago)

Address
Nigeria

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
25 to 34

Qualification Level
Degree

Languages
English

Summary

Growth-Minded and highly dedicated professional with more than seven years experience in Front-End Operations, customer services, planning and implementation of varied activities and projects. Adept in leading operations and administrative teams focused on creating efficient methods to monitor processes for staff development, quality control, and regulatory compliance. Outstanding interpersonal and communication skills leveraged to develop long-term business relationships. Committed to good conduct with the highest standards of integrity and professionalism.

Education

Chartered Institute Of Bankers Of Nigeria
Associate, Chartered Banker

   Apr 2018
— Current

Associate Of the Chartered Institute Of Bankers Of Nigeria

Unizik Business School
MBA

   Feb 2018
— Current

Running an MBA program to round off in 2019.

Experience

First Bank Nigeria Ltd
Head, Customer Service Desk

   Aug 2013
— Current

 Develop an integrated customer service team skilled in maintaining large volumes of client information with focus on all aspects of the customer experience from initial application to sales and margin improvement.
 Supervise debit & credit cards management and day-to-day rendering of solutions to a wide range of customer’s challenges.
 Delegate work responsibilities, account reconciliation, update and maintenance of office assets, clearing cheque operation, foreign transfer processing, and consummation of money transfer products such as Western Union, Moneygram and RIA, loan disbursement.
 Establish and maintain effective channels of communication and efficiently monitor and prioritize workload with special attention to details to ensure accurate and timely project completion

Zenith Bank Nigeria Ltd
Cash Management

   May 2011
— Jun 2013

 Methodically followed bank policies, procedures and guidelines to process transactions accurately and efficiently.
 Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty.
 Performed cash management, daily reconciliation and balancing of transactions carried out, customer service, ATM monitoring and management, and balance cash drawer.

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