Retail Banking Professional
Last Updated: 27th August 2018 (over 4 years ago)
Associate, Chartered Banker
Head, Customer Service Desk
Supervise debit & credit cards management and day-to-day rendering of solutions to a wide range of customer’s challenges.
Delegate work responsibilities, account reconciliation, update and maintenance of office assets, clearing cheque operation, foreign transfer processing, and consummation of money transfer products such as Western Union, Moneygram and RIA, loan disbursement.
Establish and maintain effective channels of communication and efficiently monitor and prioritize workload with special attention to details to ensure accurate and timely project completion
— Jun 2013
Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty.
Performed cash management, daily reconciliation and balancing of transactions carried out, customer service, ATM monitoring and management, and balance cash drawer.