Designation : Client Support Executive

Responsiblity : Resolving customer queries
Managing escalation calls
Managing inbound & outbond calls
Backend support/Email support
Interacting with clients with monthly reports & presentations

Rewards : 3 Times best customer service award Appreciation mails from clients
4 Times best productivity for the year.

Organisation : CAMS (For HDFC Mutual Funds Department) Rayala Towers
158 Anna Salai, Chennai 600002 www.camsonline.com
Services to Mutual Funds, PAN/TIN Services, Payment Services, Services to Private Insurance Companies, Alternate Investment Fund, Banks & NBFCs, National Pension System, CAMS Insurance Repository & KYC Services.

Dates : 2016-Till Date

Designation : Client Support Associate

Responsibilty : Handle calls, emails, facsimiles & order exceptions (EDI). Work primarily entails Order management which in turn involves release processing, handling general inquiries & returns, track & trace, data handling.
•Receive order information from customers and sales representatives and enter details into the order entry tool. Orders can be received via phone, e-mail & facsimile
•Communicate with Sales/Customers via Fax/Email to collect information or update information
•Receive return requests, identify reason for return, document appropriately and arrange for return of goods (if applicable)
•Receive customer and sales representative requests for locating orders/invoices
•Examine and correct exceptions
•Retrieve, compile, sort, verify accuracy and enter data from source document into the database according to prescribed standards
•Ensure strict confidentiality of client records

Rewards : 2 Times best productivity achiever Certified with 3 Work packs in short time 100% Quality achiever from date of joining.

Organisation : RR Donnelley