Learning about the pitfalls of various retail shops offering long term loans such as Bargain Homes and finance companies, Learning of the different organisations that are available to help those in debt. Learning how best to advise and empower service users. Learning how to give advice on debt management and giving presentations to organisations such as the local Women´s Institutions.

I worked on and off for Citizens Advice and Law Centre, Derby, as a volunteer,
finishing off as ECINS Administrator for about 8 months in a paid capacity.

As ECINS Administrator, I helped to deal with service users at Derby County Council, signing up service users onto the upcoming Universal Credit, answering any questions that they might have and helping them with their problems with housing, benefits etc, and referring them to Citizens Advice & Law Centre or other local services as required..