GM East Coast Operations / Director of Operations

Last Updated: 17th January 2019 (over 4 years ago)

United States


Phone Number


Age Range
35 to 44

Qualification Level

English, Farsi, Hindi, Urdu


Proven success in providing day-to-day leadership and management for more than 15 years, including roles in healthcare, blood banking, and biotech/pharma services. Talent for implementing continuous improvements to support business growth and scalability, while adhering to agreed-upon service levels. Strong history of developing new business to boost revenue generation. Expertise Supply Chain, QA, and Smart CAPA.

Highlights of Expertise
• Services & Operations Leadership
• Budget Management & Cost Control
• Logistics & S&OP Management
• Lean Manufacturing & Quality Assurance
• Contract Management & Procurement
• Project and Program Management
• Strategic Analysis & Planning
• ERP/NetSuite/Oracle/Infrastructure
• Government & Public Relations
• Finance and Accounting (Shared Services)

The American Red Cross, Leadership Education and Development (LEAD) Program (2013 – 2016)
Chosen by the company President to gain additional experience in project management, CRM, contract management, and strategic sourcing. Served as the designee for the Regional CEO, monitoring senior managers and directors within the organization.


Cornell University - S.C. Johnson Graduate School of Management (Ithaca, NY, USA)
Executive MBA

   Jun 2014
— Jun 2016

Paris, France: Global Business Project (Focus: Innovation, New Venture, Marketing, Government - 2016)
Cornell University and Queen's University Joint Double MBA program.

Queen's University - Smith School of Business (Kingston, ON, Canada)
Executive MBA

   Jun 2014
— May 2016

Paris, France: Global Business Project (Focus: Innovation, New Venture, Marketing, Government - 2016)

University of Massachusetts, Boston, USA
Bachelor's Degree - International Relations, Government, & Political Science

   Aug 2006
— Jun 2008

College of Liberal Arts: B.A. in Political Science & Gov't, Certificate: International Relations. (Degree Completed)
Mexico: Studied abroad Program: (Focus: Politics, Culture, and Educational Systems – 2007-08)

Massachusetts Bay College, Wellesley Hills, Massachusetts, USA
Assoc. Degree - Criminal Justice and Sociology

   Aug 2003
— Jun 2006

Criminal Justice (Sociology Department)
Dean's List


AllCells, LLC
GM East Coast Operations (Eastern U.S. and Europe Territories)

   Feb 2016
— Current

Provide leadership and oversight to achieve the highest levels of customer service exemplified by launching East Coast operations from the ground-up in the Greater Boston area. Manage 25+ clinical, laboratory, donor recruiting, accounting, sales and marketing staff, including staffing, procedure development, and operational training. Develop business within the Eastern U.S. and Europe to boost customers and revenue diversification. Provide CEO and executives with weekly project status updates to foster positive communications and alignment. Accountable for AOP $22M serving Biotech/Pharma and Academic clients.

• Licensed a clinical laboratory through Massachusetts Department of Public Health and CLIA.
• Increased East Coast and European sales by 50% and doubled production capacity through more efficient processes, leading to increased revenue generation.
• Negotiated and implemented supply chain contracts with CDMO and CRO Key Accounts, providing Human Biological Samples for R&D and Drug discovery/manufacturing purposes.
o Manage ~35 key accounts valued at $22M, with total company revenue of ~$45M.
• Trained staff on current SOPs while complying with GCP and ISO standards.

American Red Cross (Biomedical Services)
Director of Operations (Massachusetts and Connecticut Regions, USA)

   May 2013
— Feb 2016

Developed, managed, and led partnerships by communicating vision, collaborating with leadership to develop and meet business objectives. Oversaw and developed 300+ clinical and administrative employees and communicated updates on performance to executive teams. Managed the annual operating planning process in accordance with financial guidelines and goals to ensure the attainment of strategic objectives.

• Achieved regional goals by reaching >500K units of blood and platelets apheresis collections at 118%, resulting in largest producer in the U.S. - exported excess supplies to partnering regions.
• Achieved targeted AOP of $70M+, servicing 120 hospital accounts in MA/CT region (FY14, FY15).
• Launched five brand new blood collection clinical facilities, and a manufacturing laboratory from the ground up; met operational, quality goals (GCP and ISO) and FDA audits without any findings.
• Merged Massachusetts and Connecticut blood services regions under one executive team, served as the Designee for Regional CEO – monitored performances of Directors and Sr. Managers

American Red Cross (Biomedical Services)
Divisional Manager - Operations Support (CT, MA, ME, NH, VT Regions, USA)

   Aug 2010
— Aug 2013

Equipment Systems, Technologies, & Validations

System Administrator: Directed and evaluated departmental operations, including patient care delivery, information technologies, and service levels to achieve performance and quality control objectives. Developed 20+ staff (technical engineers, biomedical technicians, and field supervisors/managers), including hiring, orientation, and evaluation. Prepared, monitored, and evaluated departmental budgets.

• Managed budget of medical equipment and supplies - $10M annually.
• Implemented a blood processing national standardization project (BioARCH R1, & R2) in six different regions across the U.S. ensuring all staff training, equipment installed/validated, and QA approved.
• Reduced CAPEX by 10% annually during tenure, identifying best practices and labor efficiencies.
• Trained Northeast Division staff in GCP, GMP, Problem Management and Smart CAPA procedures, resulting in no FDA or CLIA findings for equipment and validation system audits

American Red Cross (Biomedical Services)
Hospital Services - Manufacturing Laboratory Supervisor (New England and Connecticut Regions, USA)

   Aug 2003
— Aug 2010

Developed a high-performing team with improved morale and engagement. Led planning/purchasing teams to develop and execute a manufacturing schedule to meet customer demands. Partnered with departments to drive improvements in equipment performance. Initiated investigations into process failures, product failures, and safety incidents; identified and implemented corrective and preventive actions (Smart CAPA).

• Increased blood manufacturing efficiencies by utilizing LEAN manufacturing practices and staff training effectiveness while complying with GMP and ISO practices
• Increased production by 12% producing more red blood cells than legacy years

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