Customer Support/ Business Development/ Service Manager

Last Updated: 14th March 2019 (over 3 years ago)



Phone Number


Age Range
45 to 54

Qualification Level
Trade Qualification



To obtain a desired position within the mining industry that will challenge me and allow me to use my education, skills and past experiences, that will allow for future growth and advancement in a way that is mutually beneficial to both myself and my employer. With over 20 years of experience as a boilermaker and over 10 years as a Service/Customer support manager in mining projects throughout Australia, I have considerable experience planning and coordinating projects requiring the use of large, multidisciplinary teams and application of comprehensive technical knowledge and know-how. Experienced in liaising with clients and management to ensure all tasks are delivered to exacting standards, on time and on budget, I have the capacity to consistently improve operations and manufacturing processes to match evolving needs and industry best practices.


Australian Industry Training Providers
Occupational Health and Safety - Cert IV

   Jan 2009
— Jun 2009

Leadership Management Australia
Leading and Managing for Results

   Jun 2008
— Oct 2008

Forward Engineers
Apprentice Boilermaker and First Class Welder

   Jan 1986
— Jan 1989


DT HiLoad
Customer Support Manager

   Sep 2017
— Current

• Develop and maintain sound business relationships with key decision makers, effectively demonstrating our value to the clients. Monitoring of all project contracts, ensuring delivery (timelines, cost and quality) in all aspects of agreed work.
• Promote the end to end maintenance capability and work collaboratively with branch Managers to create business opportunities.
• Develop new decision maker contacts in targeted clients and work opportunities.
• Identify and win work from opportunities from within the site/location to improve sustainability and growth.
• Develop a culture which encourages self-driven personal development, teamwork and collaboration in a team environment.
• Focus on delivering a service with a consistent and industry leading
standard of customer satisfaction upholding the company values.
• Collaborate with system owners, document any improvements identified prior to implementation.
• Determine and communicate/recommend to client the scope of repairs needed for the Customers fleet to meet the planned tray life of the client and ensure minimal downtime.

Boilermaker/Welder - Leading Hand

   Mar 2016
— Aug 2017

• Oversee work crews carrying out fixed plant maintenance and projects.
• Carryout various fixed plant shutdown repairs and maintenance on chutes, ROMS, conveyors etc.
• Ensure all tasks are completed in an efficient manner, adhering to site safety requirements.

DT HiLoad
Business Development Manager

   Mar 2010
— Feb 2016

• Research prospective accounts in targeted markets, pursue leads and follow through to a successful agreement.
• Identify the target markets, including industry, company, project, company contacts and which market strategies can be used to attract clients.
• Collaborate with design and sales teams to ensure that requirements are met.
• Maintain relationships with current clients and identify new prospects.
• Follow the latest industry developments and stay up-to-date on corporate competitors.

DT HiLoad
Field Service Manager

   Feb 2007
— May 2010

• Manage the field service personnel who perform on-site routine services including installation, maintenance, and repair.
• Oversees the scheduling and training of field service personnel.
• Handle service contracts and direct support services.
• Develop methods, guidelines, and policies to facilitate efficient service delivery.
• Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed.
• Ensure all tasks are completed in an efficient manner, adhering to site safety requirements.

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