Customer Support/ Business Development/ Service Manager
Last Updated: 14th March 2019 (over 3 years ago)
Summary
Education
Occupational Health and Safety - Cert IV
Jan 2009
— Jun 2009
Leading and Managing for Results
Jun 2008
— Oct 2008
Apprentice Boilermaker and First Class Welder
Jan 1986
— Jan 1989
Experience
Customer Support Manager
Sep 2017
— Current
• Develop and maintain sound business relationships with key decision makers, effectively demonstrating our value to the clients. Monitoring of all project contracts, ensuring delivery (timelines, cost and quality) in all aspects of agreed work.
• Promote the end to end maintenance capability and work collaboratively with branch Managers to create business opportunities.
• Develop new decision maker contacts in targeted clients and work opportunities.
• Identify and win work from opportunities from within the site/location to improve sustainability and growth.
• Develop a culture which encourages self-driven personal development, teamwork and collaboration in a team environment.
• Focus on delivering a service with a consistent and industry leading
standard of customer satisfaction upholding the company values.
• Collaborate with system owners, document any improvements identified prior to implementation.
• Determine and communicate/recommend to client the scope of repairs needed for the Customers fleet to meet the planned tray life of the client and ensure minimal downtime.
Boilermaker/Welder - Leading Hand
Mar 2016
— Aug 2017
• Oversee work crews carrying out fixed plant maintenance and projects.
• Carryout various fixed plant shutdown repairs and maintenance on chutes, ROMS, conveyors etc.
• Ensure all tasks are completed in an efficient manner, adhering to site safety requirements.
Business Development Manager
Mar 2010
— Feb 2016
• Research prospective accounts in targeted markets, pursue leads and follow through to a successful agreement.
• Identify the target markets, including industry, company, project, company contacts and which market strategies can be used to attract clients.
• Collaborate with design and sales teams to ensure that requirements are met.
• Maintain relationships with current clients and identify new prospects.
• Follow the latest industry developments and stay up-to-date on corporate competitors.
Field Service Manager
Feb 2007
— May 2010
• Manage the field service personnel who perform on-site routine services including installation, maintenance, and repair.
• Oversees the scheduling and training of field service personnel.
• Handle service contracts and direct support services.
• Develop methods, guidelines, and policies to facilitate efficient service delivery.
• Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed.
• Ensure all tasks are completed in an efficient manner, adhering to site safety requirements.