Last Updated: 11th January 2018 (over 5 years ago)
Extremely adept in developing and implementing effective systems and procedures to improve financial performance, internal controls and productivity. Proficient in implementing and executing successful strategies leading to effective operational excellence with improved work ethic and performance. Utilising excellent problem solving and technical skills to providing apposite client solutions and further maximise client satisfaction with low operational cost. Resourceful individual applies extensive interpersonal and analytical skills to collaborate with senior management to formulate and lead on organisational transformation
— Mar 2014
— Dec 2017
Coordinating with the internal support team members to ensure smooth operations through effective implementation of policies, guidelines and standards.
Identifying client requirements and providing customised solutions/products as well as promptly resolving escalated issues, thus maximising client satisfaction.
Following-up with clients and taking feedback on delivered services and products; implementing improvement initiatives.
Maintaining close communication with various other departments to reconcile and update client accounts as per the audit and operational requirements.
Determining and mitigating risk related to branch/bank; resolving financial issues and steering QA/audit processes
Escalating serious client issues to the senior management while regularly coordinating with the internal and external customers/departments as well as authorities as per business and operational requirements.
Preparing and providing status reports to the senior management and stakeholders for effective decision-making.
Monitoring competitor’s activities and undertaking necessary change management initiatives.
Establishing strong rapport with key clients; suggesting apposite solutions as per their needs and ensuring customer retention.