Completed MBA in Finance & Marketing

 Assisting operations head in ensuring smooth running of the department while delivering high-quality services in accordance with the bank policies and statutory requirements.
 Coordinating with the internal support team members to ensure smooth operations through effective implementation of policies, guidelines and standards.
 Identifying client requirements and providing customised solutions/products as well as promptly resolving escalated issues, thus maximising client satisfaction.
 Following-up with clients and taking feedback on delivered services and products; implementing improvement initiatives.
 Maintaining close communication with various other departments to reconcile and update client accounts as per the audit and operational requirements.
 Determining and mitigating risk related to branch/bank; resolving financial issues and steering QA/audit processes
 Escalating serious client issues to the senior management while regularly coordinating with the internal and external customers/departments as well as authorities as per business and operational requirements.
 Preparing and providing status reports to the senior management and stakeholders for effective decision-making.
 Monitoring competitor’s activities and undertaking necessary change management initiatives.
 Establishing strong rapport with key clients; suggesting apposite solutions as per their needs and ensuring customer retention.