IT Project Manager, Contact Center Manager, Contact Center Operations Manager
Last Updated: 20th October 2019 (over 3 years ago)
Summary
Masters in IT & ITIL Certified.
Education
Master of Information Technology
Mar 2005
— Nov 2008
Experience
Project Manager
Feb 2018
— Current
Manages customer project delivery with alignment to the Project Management Body of Knowledge by PMI
Manages project financials ensure it does not exceed the planned cost otherwise to justify
Manages business development identifies and develops new opportunities on current project
Supports qualification and opportunity assessment for small straightforward opportunities
Manages client relationships first level to mid-level client delivery relationships
Manages project team internal as well as external resources/vendors with a team size less than 7 people
Settle end-to-end procurement if the project require to ensure on time delivery, ensure all the details are correct : Delivery location details, Delivery contact details, timeline for the project and priority of the request
Ensure the necessary PCR (Project Change Request) are raised to add or remove in the initial project scope whenever required
Provide continues update to the stakeholders on the project progress, highlight the issues, risks in the weekly meetings
Providing high standards of quality, building and maintaining effective work relationships with colleagues, and customers
Manage project with Agile methodology
Achievements (Highlights):
Ensured project deliverable's are met, by following up closely with the project team, take immediate decision, ensure clear and effective communication in place, raise flags when required & ensure we are within budget
Ensured to deliver what is been asked with high quality for customer satisfaction and sustainability
Worked closely with implementing team, coordinate things to ease their task, report to management team on weekly basis
Completed 100% of the projects within the target date, cost and quality, and managed to satisfy customer and managers expectations, I did receive a lot of compliments
Foresee issues and risks and provided immediate decision/actions to mitigate the impact
proactively check the set schedules and get the missed tasks for a specific date replaced to other dates e.g weekends after seeking permission and agreement
Provide detailed report to Team Lead with highlighted issues and suggestions/solution to overcome them
Monitored closely the procurement process with the concerned team to ensure items are delivered on the right time for implantation and for overall project timeline
Joined the global procurement team call every Tuesday’s and Thursday’s, to discuss the delayed cases and how to move them forward
Joined conference calls when required
Attended and addressed all ad hoc requests and manage them with sense of urgency to avoid project delays
Followed up closely with the procurement team to get the quote on time. Follow up with regional procurement team on getting the Purchase Request raised and Purchase order release
Working in Bank Environment and have handle many IT infrastructure projects such as setting up servers and many other, more examples can be shared during an interview session due to the data sensitivity.