Graduate Customer service Management


Last Updated: 5th July 2019 (over 3 years ago)

Address
Nigeria

Category
Call Centre and Customer Services
Graduates and Trainees
Media
Recruitment Consultancy

E-mail
Locked

Phone Number
Locked

Gender
Female

Age Range
25 to 34

Qualification Level
Masters

Languages
English

Summary

An engaging and patient people-oriented individual with some years of experience in the field responding to all types of customer inquiries. As a self-motivated individual with a creative and analytical mindset, I am looking for a Graduate role in a Customer-facing field in a reputable and competitive organisation to join in growing customer loyalty and maintain the highest level of customer service. Employers will find my teamwork abilities a huge advantage.

Education

E-learning College
Customer Service Management

   Mar 2019
— May 2019

Unversity of Bedfordshire
Digital Film Production and Technologies (MSc.)

   Mar 2016
— Jul 2017

Tutored a whole lot on Cameras, Film techniques along with Video editing using Adobe Premiere Pro software

Ahmadu Bello University
Mass Communication

   Feb 2011
— Nov 2011

Learnt alot about the various aspect of journalism and mass communication as well as Advertising, public relations etc

Experience

BISCON (TV) Communications Limited
Events Reporter/Scriptwriter (Placement)

   Jun 2018
— Jul 2018

• Writing Scripts to be proofread then voiced afterward
• Developed skills at Interviewing dignitaries at social events as well as recording the event
• Daily update and preparation of current/latest news happenings in the globe to be aired on TV
• Daily and weekend update of Scroll and Picture news at intervals

Hillsong Church, London
Studio camera Operator/AV Production Team member (Volunteer)

   Mar 2017
— Aug 2018

• Achieved rapid skills in handling camera and live events coverage for thousands of viewers using studio cameras. Events typically have over 2,400 viewers in attendance with many more linked Online•
• Attained needed experience in assembling and packing down Cameras and Tripod at the beginning and end of live events.
• Ability to creatively multitask while taking instructions from the director
• Maintained abilities in the monitoring and control of song lyrics during service/events in the AV Production Department

Freelance
Video Producer/Editor

   Jan 2017
— Current

• Weekend Coverage (Full Day Church Programme and Entrepreneurial Workshop)
• Video and Graphic Editing for various Event materials for individuals and corporate organisations

Reel Cinemas Limited
Customer Service Agent (CSA)

   Aug 2016
— Aug 2017

• Established great rapport with customers and demonstrated strong Patience, listening and analytic
• Abilities in dealing with customers' needs
• Attained needed marketing and Persuasion skills
• Achieved stronger and effective communication abilities with customers
• Maintained adequate time management skills
• Demonstrated the ability to remain calm while under pressure attending to lots of customers

Nigerian Television Authority
Intern Producer

   Jun 2015
— Feb 2016

• Effectively demonstrated both research and documentary script preparation skills - I produced two documentaries which were broadcast on National TV
• Demonstrated effective team-work abilities during outside broadcast/information gathering.
• Developed experience and skill in using Adobe Premiere Pro for video editing
• Accomplished a number of team projects for National TV

Francpaul Nigeria Limited
Human Resource Assistant (HR Assistant)/ Wholesale/Retail Customer Service Advisor

   Jun 2013
— Mar 2015

• Trained at monitoring and managing employees Payroll slip
• Effective at conducting induction of new staff members
• Assisted in the planning of customer monthly and festive incentives

• Effectively obtained profitable result through the sales team by motivating them through needed counselling to aid in the achievement of their weekly sales target
• Enlightening wholesalers' and retailers' on Products and services so that Sales agents' targets are met while maintaining a good relationship with all customers
• Demonstrated good Customer management and problem-solving skills efficiently

Francpaul Nigeria Limited
Human Resource Assistant (HR Assistant)/ Wholesale/Retail Customer Service Advisor

   Jun 2013
— Mar 2015

• Trained at monitoring and managing employees Payroll slip
• Effective at conducting induction of new staff members
• Assisted in the planning of customer monthly and festive incentives

• Effectively obtained profitable result through the sales team by motivating them through needed counseling to aid in the achievement of their weekly sales target
• Enlightening wholesalers' and retailers' on Products and services so that Sales agents' targets are met while maintaining a good relationship with all customers
• Demonstrated good Customer management and problem-solving skills efficiently

Kings and Queens Academy
Academic Staff (English/Literature-in-English)

   Jul 2012
— Jun 2013

• Evaluation of Students' academic performance
• Acquired skills in the planning and preparation of lesson notes based on curriculum

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