
Graduate Customer service Management
Last Updated: 5th July 2019 (over 3 years ago)
Summary
Education
Customer Service Management
Mar 2019
— May 2019
Digital Film Production and Technologies (MSc.)
Mar 2016
— Jul 2017
Mass Communication
Feb 2011
— Nov 2011
Experience
Events Reporter/Scriptwriter (Placement)
Jun 2018
— Jul 2018
• Developed skills at Interviewing dignitaries at social events as well as recording the event
• Daily update and preparation of current/latest news happenings in the globe to be aired on TV
• Daily and weekend update of Scroll and Picture news at intervals
Studio camera Operator/AV Production Team member (Volunteer)
Mar 2017
— Aug 2018
• Attained needed experience in assembling and packing down Cameras and Tripod at the beginning and end of live events.
• Ability to creatively multitask while taking instructions from the director
• Maintained abilities in the monitoring and control of song lyrics during service/events in the AV Production Department
Video Producer/Editor
Jan 2017
— Current
• Video and Graphic Editing for various Event materials for individuals and corporate organisations
Customer Service Agent (CSA)
Aug 2016
— Aug 2017
• Abilities in dealing with customers' needs
• Attained needed marketing and Persuasion skills
• Achieved stronger and effective communication abilities with customers
• Maintained adequate time management skills
• Demonstrated the ability to remain calm while under pressure attending to lots of customers
Intern Producer
Jun 2015
— Feb 2016
• Demonstrated effective team-work abilities during outside broadcast/information gathering.
• Developed experience and skill in using Adobe Premiere Pro for video editing
• Accomplished a number of team projects for National TV
Human Resource Assistant (HR Assistant)/ Wholesale/Retail Customer Service Advisor
Jun 2013
— Mar 2015
• Effective at conducting induction of new staff members
• Assisted in the planning of customer monthly and festive incentives
• Effectively obtained profitable result through the sales team by motivating them through needed counselling to aid in the achievement of their weekly sales target
• Enlightening wholesalers' and retailers' on Products and services so that Sales agents' targets are met while maintaining a good relationship with all customers
• Demonstrated good Customer management and problem-solving skills efficiently
Human Resource Assistant (HR Assistant)/ Wholesale/Retail Customer Service Advisor
Jun 2013
— Mar 2015
• Effective at conducting induction of new staff members
• Assisted in the planning of customer monthly and festive incentives
• Effectively obtained profitable result through the sales team by motivating them through needed counseling to aid in the achievement of their weekly sales target
• Enlightening wholesalers' and retailers' on Products and services so that Sales agents' targets are met while maintaining a good relationship with all customers
• Demonstrated good Customer management and problem-solving skills efficiently
Academic Staff (English/Literature-in-English)
Jul 2012
— Jun 2013
• Acquired skills in the planning and preparation of lesson notes based on curriculum