Customer Service & Operations Management


Last Updated: 23rd September 2017 (over 5 years ago)

Address
South Africa

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
25 to 34

Qualification Level
Degree

Languages
Afrikaan, English

Summary

I completed my National Senior Certificate in 2008, thereafter I studied Law for 3 years at NWU and Project Management for 1 year. I have been working within the Customer Service, Call Centre and BPO industry for the last 9 years. I started my career as a Candidate Attorney, thereafter I worked as a Compliance Customer Service Associate, soon after got promoted to a Customer Service Collections Supervisor. I then worked as a Customer Service Collections Manager and thereafter as Head of Customer Service. Most recently I worked as Head of Customer Service and Operations.

I have the following work experience: Setting up a Call Centre from scratch, In- and Outbound call Centre Management, Telephony Setup and Support, CRM System Development, Customer Retention Management, New Business Management, General Business Compliance, Logistics Management, After Sales Management, SMS Marketing, Campaign Management, Basic Legal Principals, Debt Review, Debt Administration, Emolument Attachment Orders, Staff Management and Training, On/Off Balance Retail Collection, Recoveries and Customer Service Management, Telephone Marketing and sales.

Education

Damelin
Project Management (Incomplete)

   Jan 2012
— Dec 2012

NWU
LLB Law 3rd year (Undergraduate)

   Jan 2009
— Dec 2011

SECONDARY EDUCATION
National Senior Certificate

   Jan 1996
— Dec 2008

Experience

Sandeg
Head of Customer Service & Operations

   Dec 2016
— Current

Infinitec
Head of Customer Service

   Jul 2014
— Dec 2016

Credit Solutions Services
Customer Service & Collections Manager

   Apr 2013
— Jun 2014

OneLaw
Customer Service & Collections Supervisor

   Jul 2011
— Mar 2013

OneLaw
Compliance & Customer Service Associate

   Apr 2011
— Jun 2011

ROA
Candidate Attorney

   Jan 2011
— Mar 2011

Platinum Realty
Estate Agent

   Jan 2010
— Dec 2010

Q-Photo
Shop Assistant

   Jan 2009
— Dec 2009

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