Global Customer Support Engineer


Last Updated: 18th December 2020 (about 1 year ago)

Address
United Kingdom

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
35 to 44

Qualification Level
Other Post Graduate

Languages
English, Portuguese, Spanish

Summary

Highly technical and skilled Support Engineer specialized in Data Networks, able to provide new implementations, commissioning, troubleshooting, security and acceptance tests for Telephone and Computer Networks customers. Experience in Packet Core, 2G, 3G, LTE, 5G, VoIP, Cloud networks in several different countries. Single, willing to travel. Easy understanding of new products and ready to learn new technologies. working in customer frontend and/or remotely with IP/Telecom solutions and customized application servers over different programming languages, protocols, platforms and operational systems.

Education

CISCO
CCNP Encore

   Jan 2020
— Jan 2020

CCNP Encore

CISCO
CCNA

   Jul 2019
— Jul 2019

CCNA

FGV
MBA = Project Management

   Mar 2018
— Dec 2019

PUC-PR
Electrical Engineering - Telecommunications

   Jan 1998
— Jan 2003

Electrical Engineering - Telecommunications

Experience

NOKIA
Telecom Analyst

   Apr 2018
— Current

Telecom Analyst. Support in a Telecommunication laboratory. Windows and Linux Server administration. Maintenance in a Cloud environment. RAN, IMS, BSS/OSS, 5G, LTE, 3G, 2G and Cloud Solution administration. TELCO Cloud VNFs support. HSS, MME, CMM/CMG, eNBs, NetAct, P-GW, S-GW, EPC Emulators, IPSL traffic load test, NTAS, PCRF.

Nokia Siemens Networks
Global Customer Support Engineer

   Apr 2008
— Jan 2015

“Global Customer Support Engineer”. Installation, Configuration, Management and Maintenance of VoIP and VoC Softswitches, Session Border Controllers, Media Gateways, Application Servers, like Voice Mails and Conference Bridge, switches and routers. Manage teams of powering, cabling, physical installation. Root cause analysis working on customer site. Ticket handling and escalation [GCC Latin America – Layer2]. Work with developer team looking for trouble resolution. Training and manage upgrade teams.

SIEMENS
Supoprt Engineer

   Jan 2005
— Apr 2008

“Latin America Customer Support Engineer”. Installation, Configuration, Management and Maintenance of VoIP and VoC Softswitches, Session Border Controllers, Media Gateways, Application Servers, like Voice Mails and Conference Bridge, switches and routers. Manage teams of powering, cabling and physical installation. GCC ticket handling Layer2 Latin America.

Axios Technologies
Security Analyst

   Jan 2004
— Jan 2005

Support Analyst. Installation, administration, maintenance and support for costumers of Firewall and Security Network products from CheckPoint, Fortinet, SurfControl and Websense, Web Filters, Spam Filters, IPS, IDS, VPNs (IPSec and SSL), users authentications, internal network security and wireless equipments.

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