Planning and Performance Management
Last Updated: 1st April 2018 (over 4 years ago)
Planning and Performance Officer
Responsible for identifying and ranking operational risks impacting on performance of key ways milestones and KPIs.
Provide support to the Manager in drafting, reviewing, and implementing of all University policy and procedures.
Develop and update audit schedules and checklists for all units, departments, and offices in the University.
Ensure accurate management and safeguarding of all University forms and records, including administering necessary procedures for document creation or change.
Support the Manager in ensuring that all legal standards are adhered to by the University, and ensure that the University’s exposure to reputational and legal risk is managed effectively.
Assisting the Manager in tracking and monitoring the implementation of KPIs across colleges, business units, and departments of the University.
Ensure that up-to-date information on compliance is disseminated to relevant members of staff.
— Apr 2018
Responsible for initiating and actively taking part in cost efficiency and product improvement initiatives.
Responsible for engaging and building relationships with onshore counterparts.
Responsible to ensure that team meets quality standards of business delivery by ensuring that the team achieves SLA and KPI targets.
Training and development of Associates and provide support in complex cases in day-to-day work.
Ensuring the team adheres to Risk & Compliance guidelines.
Taking active participation in leading projects.
Support the Team Leader in driving engagement initiatives