experienced Information Technology & Telecommunications professional
Last Updated: 19th September 2017 (over 5 years ago)
Working experience as Solution Architect, Customer Solutions manager in the region. Experience providing well thought out solutions utilizing deep knowledge and understanding of customer’s pain points and business needs. Experience from technical roles, project delivery and Pre-sales in telco & telecom domain developing customer commercial and technical proposals. Strong focus on strategic objectives, dealing with customers and staff.
Experience in planning, design, and engineering of Core Network: Packet Core (PC) and circuit-switched (CS), providing detailed analysis, solution design and dimensioning for upgrade, expansion and modernization.
Expertise in BSS and OSS including Revenue Management (Convergent Charging & Billing, Policy, Rating, Mobile Broadband Charging, CRM, Self-care Applications, Multi-Mediation, Multi-Activation), Value Added Services and others solutions. Working knowledge and experience in systems integration, solution shaping and data migration.
POST GRADE MARKETING
— Dec 2013
COMPUTER SCIENCE ENGINEERING
— Jan 2001
BSS Technical Director
Developing a detailed, end-to-end migration plan strategy, rollback and contingency plan and agreement with the customer (interacting with management levels) from technical, operational, and business perspectives. Develop an effective test and cutover strategy for each migration stages. Technical Presentations and Participation in Technical discussions with customers. Technical lead in hardware sizing, evaluation, and procurement of Servers, Storage etc. Architecture and technical requirements, Functional Requirement Specification for implementation. Ensuring the solution aligns across the business, process and systems domains. Multi-domains SME (CRM, Billing, Real-time Charging & Policy Management, Network and IT integration, Mediation and provisioning).
Customer Solutions Sales Manager
— Jul 2015
Contributing and increasing sales target by promoting and providing specialized consultative services, workshops, presentations, product demonstration, accurately forecasts outcomes, identifying problems & develop solutions through a process of gathers information, assess current situations, planning and dimensioning to determinate infrastructure/functionalities needs; advising technical and commercial staff.
Initiate customer contact to determine the customer’s requirements and create customer-specific solutions that address the needs of the customer as well as explain how the solution will be delivered. Drive product and solutions roadmaps definition and ensure projects execution according to plan.
— Dec 2012
Supporting commercial accounts and business unit in pre-sales role by analyzing customer requirements, identifies problems and develop solutions. Providing the solution analysis, solution design, product presentation and demonstrations to meet customer's needs and requirements creating the solution specification, High and Low Level Design, end-to-end integrations considerations defining the target architecture, Core and Service network interfaces, scope of work, dimensioning, all integrations needed for end-to-end solution, product customizations. Response to RFPs and RFIs & Solution Design/Architecture, Use Cases and Integration Requirements.
Providing accurate solution dimensioning, HW sizing and quotation of the end-to-end BSS/OSS solution including Ericsson Charging System, Policy and Charging Rules Function (PCRF), Online Charging System, Mobile Broadband Charging, Billing, Data Roaming Solutions, Centralized Backup Solutions based on Veritas NetBackup, File/Event and Online Mediation, Data Recovery Plan (DRP) for Online Charging System, HP VXML IVR, Virtual Private Network, Next Generation IN-based solution such as Service Number Application, Collect Call , Dynamic Discount Solution.
Providing customer workshops and presentations, including Solution Design, Scope of work definition, resources planning and coordination, budget estimation, risk identification, analysis and risk mitigation strategy, managing project time plan, execution, follow-up, address any complaints, analyzing the customer’s processes, organization and requirements, perform dimensioning end effort estimations.
Business Support System (BSS) System Administrator
— Jan 2006
Increasing overall product and service offering by providing advice and internal training to commercial areas about introduction of new functionalities and improving existing ones. Contributing to improve time to market by using more effective applications and business configuration focus on business strategy.
— Jan 2003
Providing technical support, training and documentation to the Information Technology team and auxiliary departments about new SW applications and improvements.