experienced Information Technology & Telecommunications professional


Last Updated: 19th September 2017 (over 5 years ago)

Address
Nicaragua

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
35 to 44

Qualification Level
Degree

Languages
English, Spanish

Summary

An experienced Information Technology & Telecommunications professional with over 15 years of extensive experience in IT/Telecom industry with extensive experience in implementing Telecom and BSS/OSS solutions with international experience in architecting solutions, requirements engineering, HLD, LLD for E2E Solutions in large scale projects.
Working experience as Solution Architect, Customer Solutions manager in the region. Experience providing well thought out solutions utilizing deep knowledge and understanding of customer’s pain points and business needs. Experience from technical roles, project delivery and Pre-sales in telco & telecom domain developing customer commercial and technical proposals. Strong focus on strategic objectives, dealing with customers and staff.
Experience in planning, design, and engineering of Core Network: Packet Core (PC) and circuit-switched (CS), providing detailed analysis, solution design and dimensioning for upgrade, expansion and modernization.
Expertise in BSS and OSS including Revenue Management (Convergent Charging & Billing, Policy, Rating, Mobile Broadband Charging, CRM, Self-care Applications, Multi-Mediation, Multi-Activation), Value Added Services and others solutions. Working knowledge and experience in systems integration, solution shaping and data migration.

Education

American University (UAM)
POST GRADE MARKETING

   Jan 2013
— Dec 2013

POST GRADE MARKETING

National University of Engineering
COMPUTER SCIENCE ENGINEERING

   Jan 1997
— Jan 2001

COMPUTER SCIENCE ENGINEERING

Experience

Huawei Technology
BSS Technical Director

   Jan 2017
— Current

Assigned to work as BSS Technical director for the delivery of Business Support System (BSS) transformation project including application and Infrastructure for CRM, Convergent Billing and Charging Solution (Digital CRM & CBS).
Developing a detailed, end-to-end migration plan strategy, rollback and contingency plan and agreement with the customer (interacting with management levels) from technical, operational, and business perspectives. Develop an effective test and cutover strategy for each migration stages. Technical Presentations and Participation in Technical discussions with customers. Technical lead in hardware sizing, evaluation, and procurement of Servers, Storage etc. Architecture and technical requirements, Functional Requirement Specification for implementation. Ensuring the solution aligns across the business, process and systems domains. Multi-domains SME (CRM, Billing, Real-time Charging & Policy Management, Network and IT integration, Mediation and provisioning).

Ericsson
Customer Solutions Sales Manager

   Jan 2013
— Jul 2015

Assigned to work as Technical Solutions responsible, providing analysis, design & development of technical solutions for customers managing the overall Products, Services and Solutions Portfolio. Response to RFPs and RFIs, providing solution architecture and integration specification. Leading the technical teams for solutions ensuring alignment with overall business requirements and architecture as well as meeting standards and best practice of the industry.
Contributing and increasing sales target by promoting and providing specialized consultative services, workshops, presentations, product demonstration, accurately forecasts outcomes, identifying problems & develop solutions through a process of gathers information, assess current situations, planning and dimensioning to determinate infrastructure/functionalities needs; advising technical and commercial staff.
Initiate customer contact to determine the customer’s requirements and create customer-specific solutions that address the needs of the customer as well as explain how the solution will be delivered. Drive product and solutions roadmaps definition and ensure projects execution according to plan.

Ericsson
Solutions Architect

   Jan 2006
— Dec 2012

BSS and OSS Systems Integrations in the region Central, North Latin America and the Caribbean as Solution Architect implementing end-to-end Convergent Billing and Charging Solutions, Multi activation provisioning system, Billing and Mediation, Subscription and Vouchers data migration, Automatic Device Configuration, Operation Support System (OSS) and IBM Netcool solution for Network & Performance Management, Data Warehouse System (DWS) and Virtual Private Network (VPN) Solutions.
Supporting commercial accounts and business unit in pre-sales role by analyzing customer requirements, identifies problems and develop solutions. Providing the solution analysis, solution design, product presentation and demonstrations to meet customer's needs and requirements creating the solution specification, High and Low Level Design, end-to-end integrations considerations defining the target architecture, Core and Service network interfaces, scope of work, dimensioning, all integrations needed for end-to-end solution, product customizations. Response to RFPs and RFIs & Solution Design/Architecture, Use Cases and Integration Requirements.
Providing accurate solution dimensioning, HW sizing and quotation of the end-to-end BSS/OSS solution including Ericsson Charging System, Policy and Charging Rules Function (PCRF), Online Charging System, Mobile Broadband Charging, Billing, Data Roaming Solutions, Centralized Backup Solutions based on Veritas NetBackup, File/Event and Online Mediation, Data Recovery Plan (DRP) for Online Charging System, HP VXML IVR, Virtual Private Network, Next Generation IN-based solution such as Service Number Application, Collect Call , Dynamic Discount Solution.
Providing customer workshops and presentations, including Solution Design, Scope of work definition, resources planning and coordination, budget estimation, risk identification, analysis and risk mitigation strategy, managing project time plan, execution, follow-up, address any complaints, analyzing the customer’s processes, organization and requirements, perform dimensioning end effort estimations.

America Móvil (AMX) Claro Nicaragua
Business Support System (BSS) System Administrator

   Jan 2003
— Jan 2006

Management of the companies’ BSS applications including Revenue Management, Online Charging System, Billing, Mediation & Provisioning, Data warehouse, and other backend systems. Experience working with Ericsson Online Charging Systems, Mediation, provisioning and value added services.
Increasing overall product and service offering by providing advice and internal training to commercial areas about introduction of new functionalities and improving existing ones. Contributing to improve time to market by using more effective applications and business configuration focus on business strategy.

Caley Dagnall Bank, Nicaragua
Software Developer

   Jan 2001
— Jan 2003

Software Developer providing hands-on technical implementation of application and data architecture. Optimizing business process implementing automation of routine tasks and activities / regular processes to produce a truly optimal system performance while improving the quality of the service delivered to the customers. Development and integration of Software applications and modules added to the core banking systems.
Providing technical support, training and documentation to the Information Technology team and auxiliary departments about new SW applications and improvements.

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