12Yrs Exp as Technical Support Supervisor & 2Yrs GCC Exp as Accts & Sales/Operation Coordinator


Last Updated: 20th January 2018 (over 4 years ago)

Address
United Arab Emirates

E-mail
Locked

Phone Number
Locked

Gender
Female

Age Range
35 to 44

Qualification Level
Masters

Languages
English, Tagalog

Summary

Experienced Technical Support Supervisor and Accounts & Sales/Operations Coordination with a demonstrated history of working in the information technology and services industry. Skilled in Analytical Skills, Customer Service Operations, Service Desk, Pre-sales, and Computer-literate performer. Strong administrative professional with a Bachelor of Science (BS) focused in Bachelor of Science in Information Technology (BSIT) from Pamantasan ng Makati.

Education

University of Makati
BS. Information Technology

   Jun 1995
— Apr 1999

4 years IT course
Major in Information Management

Experience

Space Global Trading LLC
Accounts and Sales/Operation Coordinator

   Oct 2015
— Jan 2018

• Primary contact person to process local and international sales order and consignment request
• Prepares Sales and Stock report
• Update and monitor stock in warehouse and stores
• Schedule and track delivery of processed and pending sales orders
• Responsible of preparing RMA for replacement or credit claimed by customer
• Process sales and consignment return, aging and non-moving stock
• Performs annual stock count on local stores across Dubai and Abu Dhabi stores
• Prepares invoice and packing list for international shipment
• Coordinates with the forwarders regarding the shipment collection and track ETA.

Servimax Technologies Inc.
Tehnical Support Supervisor

   Jul 2010
— Jul 2015

• Ensure customer delight
• Ensure efficient turnaround time under the group to meet company standards
• Primary point of contact for all corporate clients
• Allocate the capacity and availability of engineers for on-call field service or in-house task
• Monitor TAT of Service RMA, delivery, stocks and consolidation of products for assembly
• Responsible in learning the processes involved in all RMA processes, and basic knowledge of the products under the group
• Provide reports on pending service tasks such as assembly, onsite support and RMA
• Responsible in warranty policy and review and claim of faulty units to Local and International suppliers
• Conducts Service concern enablement and trainings with clients
• Request for budget, monitoring, cost control and liquidation to refurbish budget request.

Axis Global Technologies, Inc. (now Servimax Technologies, Inc.)
Junior Operations Coordination Officer

   Oct 2003
— Jul 2010

• Receiving inbound stock transfer from different sites
• Analyze and prepare consolidated stocks, materials, assets, documents, etc for outbound stock transfer to different sites
• Provide information to all employees on shipping issues to and from one branch to another
• Monitor the distribution, inventory and allocation of stock.
• Updating and monitoring daily documents (e.g. Delivery Receipt, Consignment Form, Return Merchandize Memo, etc)
• Tracking of daily documents, shipment and stocks
• Performs quarterly spot auditing of stocks
• Reconcile items credited by Supplier
• Performs VP-Operation's load when he is not around
• Back up to Logistics Department, Inventory or Customer Care Dept when needed

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