Last Updated: 7th November 2017 (over 4 years ago)
Extensive experience includes building and leading multi-cultural teams, technical project and programme management and leading organisational and cultural change, establishing operational frameworks to drive productivity. Strong communications ability underlies a history of leading business development, establishing enduring client relationships up to the most senior levels and fostering long-term commercial relationships.
Passionate believer in people development, I am totally committed to my team, ensuring everyone has the best opportunity to optimise their capability, increasing the delivery of value to clients and colleagues alike.
Core skills include:
o Business Optimisation and Organisation Design/Restructure
o General Management in a multi-cultural environment
o In-depth IT experience
o International project/bid/business management
o Contract negotiation
o Multiple stakeholder management
o Senior level account management
o Product/market development strategy
o Sales/business development strategy
o 3rd Party/vendor management
Post Graduate Diploma - Project Management
— Nov 2017
o Successfully led the delivery of Sage X3 ERP system to European business entities, for Finance, Inventory Control, Purchasing, and Sales. Streamlining global business processes and reporting.
o Presented to Executive Board, comprehensive assessment of French business, determining onerous contractual commitments, financial viability and sustainability, aligned to strategic product roadmap
o Commenced implementation of new Organisation Design to meet new profitable business, and restored company reputation. On track to achieve circa €2M EBITDA improvement for next fiscal year.
o Transformational business leadership – returned business to profitability, and quickly addressed issues, through people, process, governance and control
o Restored customer confidence in delivering leading edge Transportation technologies, using AGILE software development, common hardware platforms, and SaaS solutions
o In first year the UK&I business delivered its first positive EBITDA from record revenues in excess of £20m, plus new order intake of £40m
o Increased market share of bus ticketing through next generation platforms to key customers, plus winning major new accounts
o Grew market share to more than 50% of on-board ticketing products throughout UK&I
o Restructured the senior management team reducing costs from poor performance, improved spans of control, empowerment and governance driving business efficiency
o Introduced talent management programme, along with effective succession planning and performance management
o Established successful account management ‘task force’ teams to major customers in Sweden
o Launched employee engagement initiatives, lifting morale around the business, with staff feeling more connected to customers and the strategies of our businesses
o Major clients included: Stagecoach; Go Ahead; First Group; TfGM; TfL; Stockholms Läns Landsting; Västtrafik, Gothenburg; Ruter, Oslo