QA Engineering, Business Intelligence Analyst, Physical Programmer, Automationist, Public Speaker


Last Updated: 21st July 2019 (over 3 years ago)

Address
United States

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
25 to 34

Qualification Level
Masters

Languages
English

Summary

Despite my specific role within an organization or team -- I always bring innovation to the table. I have developed systems that were adopted by teams to improve processing efficiency by more than 200% by simply observing process-oriented (and tedious) tasks and scripting an automation model that works.

For example, the 'ATLAS' program I designed demonstrates effective image recognition automation that can produce results of more than twice the rate of a senior employee with no supervision and only a quick calibration before execution.
(For more details, see: knoxba.info)

In addition to automation, I have demonstrated skills in physical program development, business intelligence analysis, and executive communication. I have designed, and implemented software applications for clients whom hired me to build badge-to-sign-in automation protocols. From pre-planning, to blueprinting, quality assurance engineering, SDET, and live execution. I have valuable experience in project management, program design, collaboration, and the overall software development lifecycle.

Please reach out to me to talk about business ventures, contractual agreements, or anything.

Connect with me to collaborate!

Education

UNIVERSITY OF MEMPHIS
MASTERS IN COMMUNICATIONS

   Aug 2016
— May 2018

Expertise in quantitative and qualitative research and analytical methodology

Quantitative methods include: general statistical methods (regression, survival/failure-rate analysis, etc.) as well as predictive, descriptive, and prescriptive statistical methods.

Qualitative methods include: interviewing, surveying, focus groups, field work/observations, ethnography

UNIVERSITY OF WASHINGTON
BACHELORS IN COMMUNICATIONS; BACHELORS IN LINGUISTICS

   Jun 2012
— Jun 2014

FOCUS IN PROFESSIONAL SPEAKING, AND LANGUAGE ANALYSIS

Experience

SECURITY INDUSTRY SPECIALISTS
BADGE TECHNICIAN

   Aug 2018
— Current

Supported Amazon’s global badging security operation center (GbSOC) in which duties involved maintaining a quarterly average of over 30,000 trouble tickets via the trouble ticketing system, Lenel ID Credential system, corporate email correspondence, VOIP phone lines, and more.

Investigated and diagnosed badging policy violations, maintained global access control, and conducted occasional deep-dive research to solve complex situations.

Developed, programmed, and implemented software automation protocols utilizing EXCEL and PYTHON to automate various job-related duties to boost productivity by up to 400% as well as decrease task processing time by up to 50%.

Spearheaded special projects involving data collection and analysis to formulate decision-impacting business intelligence for operational and financial inquiries.

Executed advanced data analytics following the DATA, INFO, INTEL model to synthesize available information to establish and determine KPI effectiveness.

Managed, optimized, and automated office logistics and workflow to improve productivity, facilitate efficient completion of projects, and delegate assignments.

SECURITY INDUSTRY SPECIALISTS
ADMINISTRATIVE SCHEDULER

   May 2018
— Aug 2018

Managed the scheduling of over 900 security employees for shifts 24 hours a day and schedules 7 days a week.

Streamlined electronic correspondence process, job-related tasks, and automated the scheduling workflow with programmed Excel spreadsheets.

Designed and implemented an automated shift-builder that hastens processing time from hours to minutes to match the increasing volume of requests and pending tasks.

Provided data analytics such as staffing trend analysis for senior leadership utilizing advanced Salesforce custom reports and other platforms to compile reports.

UNIVERSITY OF MEMPHIS
GRADUATE RESEARCHER, CONSULTANT, RADIO OPERATOR

   Aug 2016
— May 2018

Managed and coordinated instruction of entry-level, undergraduate public speaking course in which included project design, implementation, and assessment for student productivity and success.

Designed and presented professional and academic projects to departmental teams including national conferences in Greenville, SC, Callicoon, NY, Philadelphia, PA, and Nashville, TN.

Consulted on a variety of projects to determine best communication strategies, project design management, and research and development.

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