adaptable, organised customer service professional event planner administrator
Last Updated: 29th September 2020 (over 2 years ago)
Summary
from many years running dance schools and a local scene.
Skills
● Customer service
● Problem Solving
● Teamwork
● Communication
● Planning & organising
Adaptability
● Policy formation
● English text checking
Education
Massive Online Open course (MOOC)
Apr 2020
— Jul 2020
Massive Online Open course (MOOC)
Apr 2020
— Jun 2020
Online courses
Mar 2020
— May 2020
Teaching for success: Learning & Learners
Migrants & Refugees in Education
Teaching English Online & One to One course
Aug 2019
— Aug 2019
TQUK Level 5 Certificate in Teaching English as a Foreign Language
Jan 2019
— May 2019
short course
Jan 2012
— Oct 2012
Introduction to Proof Reading
Introduction to Copy-Editing
Proof Reading problems
Bachelor of Arts with Honours degree English Literature with Philosophy
Sep 1997
— Jul 1999
Experience
Secretary of the Board, Student coordinator and administrative assistant
Jul 2016
— Current
● Works in a team to formulate school policy on finance, students, confidentiality and other matters.
● Has sole responsibility for correspondence with clients by email, social media and telephone.
● Updating schedule, lesson plans & other text on the school's website.
● Planning and shaping teacher meetings to align goals, concerns and aims of the school and requirements of the teachers.
● Creating comprehensive minutes of all Board meetings and has responsibility for organising and safeguarding all documents, minutes and
correspondence relating to the Board.
Ambassador & Sounding board member
Oct 2015
— Sep 2019
Organised teaching exchanges allowing teachers from different disciplines to learn from each other and share inspiration.
Volunteer coordinator and non-Board team member
Sep 2014
— Current
Lindy hop dance teacher
Oct 2013
— Current
Comfortably giving dance instruction with a teaching partner to a large group of adults, confident speaking in front of a large group.
Providing person based customer care, feedback and encouragement based on the needs of the individual.
Regular weekly clients include Dansschool Wesseling, Delft X, Technische Universiteit Delft, Stichting Swing in Rhythm, Rotterdam.
Defence Intern
Apr 2013
— Dec 2013
Sorted & filed historic documents from the Defence Counsel archives
Non-board team member
Oct 2012
— Current
Control Room Call Handler
Sep 2003
— Aug 2012
Calmed distraught callers and was able to glean pertinent details for the crime report, and gave important information about preserving forensic evidence at the scene.