adaptable, organised customer service professional event planner administrator


Last Updated: 29th September 2020 (over 2 years ago)

Address
United Kingdom

Category
Administration and Secretarial
Call Centre and Customer Services
Community Services
Education, Teaching and Training

E-mail
Locked

Phone Number
Locked

Gender
Female

Age Range
35 to 44

Qualification Level
Degree

Languages
English

Summary

Customer focused dance teaching professional with over 8 years experience planning & teaching dance courses for a number of clients. Highly skilled in the fields of event planning, communication, administration and customer service, gleaned
from many years running dance schools and a local scene.

Skills
● Customer service
● Problem Solving
● Teamwork
● Communication
● Planning & organising
Adaptability
● Policy formation
● English text checking

Education

Babson College, USA
Massive Online Open course (MOOC)

   Apr 2020
— Jul 2020

Certification in 'Marketing Fundamentals - who is your customer?'

Hong Kong Polytechnic University
Massive Online Open course (MOOC)

   Apr 2020
— Jun 2020

Certification in 'Human Anatomy'.

British Council, Future Learn
Online courses

   Mar 2020
— May 2020

Online courses in -

Teaching for success: Learning & Learners
Migrants & Refugees in Education

The TEFL Academy
Teaching English Online & One to One course

   Aug 2019
— Aug 2019

The TEFL Academy
TQUK Level 5 Certificate in Teaching English as a Foreign Language

   Jan 2019
— May 2019

Chartered Institute for Editors & Proofreaders, London, UK
short course

   Jan 2012
— Oct 2012

Short courses in -

Introduction to Proof Reading
Introduction to Copy-Editing
Proof Reading problems

Plymouth Marjon University
Bachelor of Arts with Honours degree English Literature with Philosophy

   Sep 1997
— Jul 1999

Experience

Stichting Swing in Rhythm
Secretary of the Board, Student coordinator and administrative assistant

   Jul 2016
— Current

Planning the lesson schedule, aligning the needs of the school & students with the needs of the school's instructors.
● Works in a team to formulate school policy on finance, students, confidentiality and other matters.
● Has sole responsibility for correspondence with clients by email, social media and telephone.
● Updating schedule, lesson plans & other text on the school's website.
● Planning and shaping teacher meetings to align goals, concerns and aims of the school and requirements of the teachers.
● Creating comprehensive minutes of all Board meetings and has responsibility for organising and safeguarding all documents, minutes and
correspondence relating to the Board.

X. Technische Universiteit Delft
Ambassador & Sounding board member

   Oct 2015
— Sep 2019

Carried out research with other teachers for the client which was used during the rebranding of the Sports & Culture Centre.
Organised teaching exchanges allowing teachers from different disciplines to learn from each other and share inspiration.

Stichting Harbour Hop
Volunteer coordinator and non-Board team member

   Sep 2014
— Current

For 6 years has annually compiled a full volunteer schedule for a large scale 3 day dance event and arranged approximately 100 volunteers for tasks spread across the weekend.

Freelance
Lindy hop dance teacher

   Oct 2013
— Current

Constantly formulating & improving lesson plans goals & themed courses for students with different abilities & learning needs.
Comfortably giving dance instruction with a teaching partner to a large group of adults, confident speaking in front of a large group.
Providing person based customer care, feedback and encouragement based on the needs of the individual.
Regular weekly clients include Dansschool Wesseling, Delft X, Technische Universiteit Delft, Stichting Swing in Rhythm, Rotterdam.

Association defence counsel practicing before the International Criminal Tribunal for the former Yugoslavia
Defence Intern

   Apr 2013
— Dec 2013

Collated information from relevant legal news sources into the ICTY Defence weekly newsletter.
Sorted & filed historic documents from the Defence Counsel archives

Stichting Roffaswing
Non-board team member

   Oct 2012
— Current

For 7 years has organised, promoted & arranged workshops, dances & events for the Rotterdam Lindy Hop community, working closely with a small team of other volunteers.

Devon and Cornwall police
Control Room Call Handler

   Sep 2003
— Aug 2012

Received calls in a high pressure environment from victims of crime, and recorded these crimes into reports into a national police system.
Calmed distraught callers and was able to glean pertinent details for the crime report, and gave important information about preserving forensic evidence at the scene.

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