Telecommunication Consultant


Last Updated: 25th June 2017 (over 5 years ago)

Address
Pakistan

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
25 to 34

Qualification Level
Masters

Languages
English, Hindi, Punjabi, Urdu

Summary

Experienced Front Office Incident Manager with a demonstrated history of working in the Telecom sector. Skilled in Operations Management, Incident Management, Diameter, Business Support System (BSS), Networking, Core Network and LTE. Strong Telecom professional with a Master of Business Administration (M.B.A.) focused in Marketing from Institute of Business Administration (Punjab University Lahore) and Graduation in Electrical Engineering from UET Lahore.

Education

Institute of Business Administration, Punjab University Lahore
Masters of Business Administration

   Oct 2012
— Oct 2014

Specialization in Marketing

University of Engineering & Technology, Lahore
BSC Electrical Engineering

   Aug 2003
— Aug 2007

Specialization in Electronics and Telecommunication

Experience

Ericsson Pakistan
Incident Manager Front Office NOC

   Jun 2014
— Current

My job responsibilities include:
• Develop & enhance conventional NOC processes according to Managed Services Telecom Operations Practice.
• Responsible for Resource management, Performance evaluation and SLA (Service Level Agreement) enforcement.
• Responsible for Management of NOC staff in multiple domains like Core (CS/PS), RAN, IN, VAS, Transmission, MPBN, KPI and Complaints Management teams.
• Take proactive actions in case of failures and services degradation for customers.
• Attend in managements meetings responsible for Front Office/NOC activities.
• Engage NOC resources for coordination between departments during all O & M activities as per SOP.
• Meet SLA`s per severity of the incident and follow up with support teams till resolution.
• Engage 2nd & 3rd level support and all stakeholders involved in the investigation and resolution of critical and service effecting issues.
• Setting up of Technical and Management Bridge.

Ericsson Pakistan
Services Engineer Core/NOC Team Lead

   Mar 2010
— Jun 2014

My job responsibilities included:
• Perform routine maintenance of Core Network entities like MSC/MSS, BSC, DSC, MGW, STP, HLR, HSS, UDC and associated equipment on OSS and M2000/U2000/N2000.
• Fault identification, troubleshooting and monitoring SLA enforcement by different vendors/field ops teams.
• KPI stats analysis like Call Rejection, ASR, CS1+, ASR and CSSR and making necessary corrections for improving KPI’s.
• Customer Service Support & Complaints Resolution as per SLA.
• Performing daily statistics analysis of GSM network.

Ericsson Pakistan
Services Engineer BSS/RAN

   Oct 2007
— Mar 2010

My job responsibilities included:
• Monitoring and Troubleshooting alarms of Huawei BTS3012, BTS3900, BSC6000, BSC6900 on iManager M2000.
• Escalation to Second Level Maintenance (SLM) groups for fault rectification according to fault escalation matrix.
• Management of the cell sites of the complete network like cell restrictions/Halting, Faults rectification and critical alarms handling.
• Coordination with different departments e.g. Field Maintenance teams, Transmission, LDI etc. for E1 Route testing, C7 link problems, rectification of media related issues.

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