
Head of Learning and Development
Last Updated: 20th February 2018 (over 4 years ago)
Summary
Education
Trainer of Neuro-linguistic Programming
Jul 2014
— Jul 2014
Associate Member
Jan 1997
— Feb 2018
BSc Honours Chemistry
Sep 1982
— Jul 1985
Experience
Freelance Associate Trainer
Aug 2016
— Current
• Capitalised on an extensive international network to secure temporary freelance work as an Associate Trainer to deliver a broad range of soft skills, performance management, behavioural change, team and leadership development training.
Manager, Learning and Development
Sep 2011
— Jul 2016
• Directly accountable for developing an improved strategy to enhance Qatari national development
• Upheld a superior level of expertise towards the development of succession planning, sponsorship, scholarship, internship, induction and on boarding programmes
Key Achievements:
• Actively demonstrated leadership skills to provide vital support including workshop facilitation with the implementation of HR and Corporate Strategy to integrate and enhance employee relations and human resources practices
• Directly accountable for the significant transformation of the learning and development team’s performance as measured by the senior leadership feedback and internal customer service survey
• Spearheaded a range of highly successful learning, organisational and talent development initiatives which facilitated enhanced employee engagement
• Pioneered a range of survey measurement tools to measure employee engagement levels
• Developed the Qatari Nationalisation Strategy which included a new approach to National Development Plans, Succession Planning, Graduate and High School Leaver Career Development, Secondment, Internship and High Potential Leadership Development programmes
• Capitalised on significant expertise to coach individuals across all levels of the organisation which improved performance and skills development
• Executed a streamlined Performance Management System which improved performance, located learning and development needs, succession and career growth
• Drove excellence in relation to the development of highly effective Performance Management, feedback and coaching skills programmes for the senior leadership team
• Initiated highly effective technical real estate development training programmes aimed at property management, facilitates management, sales and leasing, project management, planning and control, green and sustainable building and customer service
Director / Trainer / Facilitator / Coach
Oct 2009
— Sep 2011
• Adopted a variety of techniques including accelerated, experiential learning and NLP to facilitate a deeper understanding and transformative change
• Designed and delivered bespoke training and consultancy to a number of key clients including AMEC Foster Wheeler, National Grid, Babcock Networks, Chevron Texaco, General Electric, Lloyds Banking Group and University of Northumbria
Key Achievements:
• Designed and delivered behavioural safety and human factors training which consequently enhanced site risk awareness, safety observations and conservation intervention capability; further enhancing communication and engagement between the site and the office based staff and mitigated the risk of accidents
• Fully accountable for the analysis and planning of highly interactive behavioural change programmes on behalf of a financial and banking services client to facilitate the integration of a centralised IT Project Management Office which consequently led to the successful transition of new job roles, enhanced efficiency and increased engagement scores
• Demonstrated a high level of technical expertise to analyse behavioural shift requirements in accordance with business values and brand strategy and developed a modular development programme encompassing sales, coaching and customer service which resulted in improved performance, increased profit and customer satisfaction
Senior Learning and Organisational Development Manager
May 2004
— Current
• Upheld a superior level of project management expertise to deliver an internal consultancy service across multi million pound construction, oil, gas, petrochemical infrastructure and power transmission projects
Key Achievements:
• Spearheaded a behavioural competence framework in accordance with business values that was integrated with career planning for employees, and devised assessment methodology to facilitate targeted competence development in line with succession planning
• Appointed and developed a team of fifteen trainers through the Train the Trainer programme, who then delivered fifty bespoke behavioural safety and human factors training courses; which dramatically transformed the design and delivery of behavioural safety programmes, improved safety culture, reduced incidents and embedded a culture for safe working
• Led the company wide Employee Relations Development Programme that completely transformed mind sets, challenged perceptions, enhanced the management of project site employees, drove a significant reduction in the number of unofficial stoppages, disciplinary, grievances, tribunal cases and maximised the reputation of the business
• Took full responsibility for the development and execution of key account development modular training programmes
• Excelled in supporting with group led initiatives with external suppliers to develop and deliver accelerated leadership and high potential development programmes to ensure a pipeline of management talent in line with business succession planning
Consultant Trainer / Business Development Manager
Jan 2000
— Mar 2004
• Led the delivery of business focused, team and leadership development solutions for clients with the use of accelerated experiential learning techniques
• Cultivated new business opportunities as result of direct sales and building strong client relationships
Key Achievements:
• Conceptualised a number of team and leadership programmes which frequently exceeded delegate expectations
• Guided the development of commercially successful modular experiential learning to managers to facilitate the process for organisational change
• Instrumental in securing an outsourced contract for facilitation and coaching services, talent management, leadership and supervisory training with Pipeline Integrity International
Group Training and Development Manager
Aug 1998
— Dec 1999
Key Achievements:
• Drove excellence in the design and development of performance management training programmes which further improved management capability, standards and employee engagement
• Coordinated the delivery of a highly successful SAP business system training despite functioning with limited resources, time and budget
• Developed a bespoke development programme for the commercial product management team which enhanced customer service and account development strategies
• Expertly led a team of technical trainers to deliver production processes, environmental, health, safety and quality training
Training and Development Manager
May 1995
— Aug 1998
• Delivered and evaluated the UK Group wide Management and Leadership Development Programmes
Key Achievements:
• Took full responsibility for the delivery of an innovative coaching approach to personal efficiency
• Fostered a strong reputation for the design and delivery of a wide range of team, leadership, management and interpersonal skills courses