Very advanced trainer skills utilising neuro-linguistic programming techniques (advanced behavioural psychology techniques). Extensive pre-study required and had to complete NLP Master Practitioner and NLP Practitioner course and pre-study previously. Highly challenging and intensive learning experience with huge personal benefits and trainer skills enhancement.

• Following a highly successful career decided to take a career break to travel across Asia and New Zealand. I had to cut the trip short and returned to the UK to help take care for my sick parents.
• Capitalised on an extensive international network to secure temporary freelance work as an Associate Trainer to deliver a broad range of soft skills, performance management, behavioural change, team and leadership development training.

• Core role to performance manage a team of six to deliver learning and organisational development, in addition to overseeing all Performance and Talent Management across the business
• Directly accountable for developing an improved strategy to enhance Qatari national development
• Upheld a superior level of expertise towards the development of succession planning, sponsorship, scholarship, internship, induction and on boarding programmes
Key Achievements:
• Actively demonstrated leadership skills to provide vital support including workshop facilitation with the implementation of HR and Corporate Strategy to integrate and enhance employee relations and human resources practices
• Directly accountable for the significant transformation of the learning and development team’s performance as measured by the senior leadership feedback and internal customer service survey
• Spearheaded a range of highly successful learning, organisational and talent development initiatives which facilitated enhanced employee engagement
• Pioneered a range of survey measurement tools to measure employee engagement levels
• Developed the Qatari Nationalisation Strategy which included a new approach to National Development Plans, Succession Planning, Graduate and High School Leaver Career Development, Secondment, Internship and High Potential Leadership Development programmes
• Capitalised on significant expertise to coach individuals across all levels of the organisation which improved performance and skills development
• Executed a streamlined Performance Management System which improved performance, located learning and development needs, succession and career growth
• Drove excellence in relation to the development of highly effective Performance Management, feedback and coaching skills programmes for the senior leadership team
• Initiated highly effective technical real estate development training programmes aimed at property management, facilitates management, sales and leasing, project management, planning and control, green and sustainable building and customer service

• Established a highly successful training consultancy to deliver innovative training and coaching
• Adopted a variety of techniques including accelerated, experiential learning and NLP to facilitate a deeper understanding and transformative change
• Designed and delivered bespoke training and consultancy to a number of key clients including AMEC Foster Wheeler, National Grid, Babcock Networks, Chevron Texaco, General Electric, Lloyds Banking Group and University of Northumbria
Key Achievements:
• Designed and delivered behavioural safety and human factors training which consequently enhanced site risk awareness, safety observations and conservation intervention capability; further enhancing communication and engagement between the site and the office based staff and mitigated the risk of accidents
• Fully accountable for the analysis and planning of highly interactive behavioural change programmes on behalf of a financial and banking services client to facilitate the integration of a centralised IT Project Management Office which consequently led to the successful transition of new job roles, enhanced efficiency and increased engagement scores
• Demonstrated a high level of technical expertise to analyse behavioural shift requirements in accordance with business values and brand strategy and developed a modular development programme encompassing sales, coaching and customer service which resulted in improved performance, increased profit and customer satisfaction

• Provided overall strategic direction and leadership for the divisional learning, development, succession, performance and talent management across various site locations and for up to 2500 people
• Upheld a superior level of project management expertise to deliver an internal consultancy service across multi million pound construction, oil, gas, petrochemical infrastructure and power transmission projects
Key Achievements:
• Spearheaded a behavioural competence framework in accordance with business values that was integrated with career planning for employees, and devised assessment methodology to facilitate targeted competence development in line with succession planning
• Appointed and developed a team of fifteen trainers through the Train the Trainer programme, who then delivered fifty bespoke behavioural safety and human factors training courses; which dramatically transformed the design and delivery of behavioural safety programmes, improved safety culture, reduced incidents and embedded a culture for safe working
• Led the company wide Employee Relations Development Programme that completely transformed mind sets, challenged perceptions, enhanced the management of project site employees, drove a significant reduction in the number of unofficial stoppages, disciplinary, grievances, tribunal cases and maximised the reputation of the business
• Took full responsibility for the development and execution of key account development modular training programmes
• Excelled in supporting with group led initiatives with external suppliers to develop and deliver accelerated leadership and high potential development programmes to ensure a pipeline of management talent in line with business succession planning

• Displayed considerable cross functional business acumen to develop strategies to aid the penetration of new market sectors, new product development and course design
• Led the delivery of business focused, team and leadership development solutions for clients with the use of accelerated experiential learning techniques
• Cultivated new business opportunities as result of direct sales and building strong client relationships
Key Achievements:
• Conceptualised a number of team and leadership programmes which frequently exceeded delegate expectations
• Guided the development of commercially successful modular experiential learning to managers to facilitate the process for organisational change
• Instrumental in securing an outsourced contract for facilitation and coaching services, talent management, leadership and supervisory training with Pipeline Integrity International

• Directed the group training and development for two pharmaceutical manufacturing sites across the vast spectrum of the learning lifecycle while also ensuring they aligned with strategic objectives
Key Achievements:
• Drove excellence in the design and development of performance management training programmes which further improved management capability, standards and employee engagement
• Coordinated the delivery of a highly successful SAP business system training despite functioning with limited resources, time and budget
• Developed a bespoke development programme for the commercial product management team which enhanced customer service and account development strategies
• Expertly led a team of technical trainers to deliver production processes, environmental, health, safety and quality training

• Skilfully managed the delivery of comprehensive training support for all employees within UK Research and Development
• Delivered and evaluated the UK Group wide Management and Leadership Development Programmes
Key Achievements:
• Took full responsibility for the delivery of an innovative coaching approach to personal efficiency
• Fostered a strong reputation for the design and delivery of a wide range of team, leadership, management and interpersonal skills courses