Account Manager of Class A Facilities – Operations


Last Updated: 6th July 2018 (over 4 years ago)

Address
United States

E-mail
Locked

Phone Number
Locked

Gender
Female

Age Range
25 to 34

Qualification Level
Degree

Languages
English, Spanish

Summary

I have over 5 years’ experience managing property, operations, and staff. I have worked in both the Private and Public Sector very successfully. I have excellent customer service skills, I am articulate, and extremely organized. Additionally, I am confident, decisive, and able to make appropriate judgment calls as they are required. I enjoy taking the initiative on projects and seeing them completed. My current role consists of overseeing the operation of several high profile properties. I enjoy and am very good at being able to find creative ways to exceed my revenue goals.

I am planning on moving to the Hampshire area in the coming months and would like to find a career I can be passionate about in the United Kingdom. I am seeking work that qualifies for a Tier 2 visa.

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Key Skills

-Employee Management: Scheduling, Team Building, Human Resources, Payroll
-Property Management: Commercial and Residential Leasing, Rent Schedules, -Tenant management and Budgets.

-Software:
Microsoft programs: Word, Excel, PowerPoint, Planner, and Outlook.
Adobe programs: Photoshop, Illustrator, Dreamweaver, Freehand, and Flash
Other programs: Booth Tracker, Maxon Cinema 4D, Element, Virtual Office 8x8, Yardi, Geneva, Paris, Enterprise, ADP, Paycom, Digital Iris

Education

Southeastern University, Hammond Louisiana, United States
Bachelor of Arts with a concentration in Digital Art and 3D Animation

   Aug 2004
— Dec 2008

Completed a Bachelor of Arts with a concentration in Digital Art and 3D Animation

GPA 3.4 / 4.0

Experience

Premium Parking
Account Manager of Class A Facilities – Operations

   Jan 2017
— Current

Premium Parking Facility Services – JMH Companies - January 2017 – Present
Premium Parking is a national parking management company. Premium Parking strives to be the most innovative and interrogated parking management system.

My role is to oversee several Class A garages in the New Orleans. I have a proven ability to increase revenue by retraining staff to be more efficient, by bring in new customers, and by micromanaging the rates in accordance with the demand in the area.

Responsibilities
To maintain and staff multiple locations as well as to generate more revenue month over month, by doing the following:
● Maintaining Parking accounts, contracts, and transient parking statistics
● Increasing Revenue while Decreasing spending by creating a more proactive and efficient team of employees.
● Maintaining Office and Parking Equipment
● Coordinating with other departments and agencies on events
● Strong communication with staff and local business who utilize the Parking Lots
● Accounting for Revenue received through parking

French Market Corporation
Management Development Analyst II- Parking Manager

   Aug 2016
— Jan 2017

French Market Corporation is part of the City of New Orleans government, responsible for managing the properties from Crescent City Park to the Upper Pontalba apartments and the commercial shops and parking along the river. My role with FMC evolved and changed as I gained both knowledge and tenure.

● Maintaining Parking accounts, contracts, and transient parking statistics
● Scheduling Staff
● Maintaining Equipment
● Utilizing various software including Paris, Geneva, and Element
● Coordinating with other departments and agencies on events
● Communicating with staff and local business who utilize the Parking Lots
● Accounting for Revenue received through parking
● Generating revenue that exceeded 1.5 million annually.

French Market Corporation
Management Development Analyst – Interim Human Resource Manager

   May 2015
— Aug 2016

French Market Corporation - May 2015 – Aug. 2016
● Maintaining Personnel Files
● Payroll processing through Enterprise and ADP systems
● Coordinating Ethic Exams and Employee Evaluations
● Hiring and Scheduling Office and Parking staff
● Handling Workmen’s Comp, Payroll, Insurance and other Benefits
● Communicating with the various City Departments as needed
● Providing Technical Support to Staff
● Assistant to the Deputy Director, as an executive secretary

Upper Pontalba - French Market Corporation
Management Development Analyst II - Residential Property Manager

   Oct 2014
— Jan 2017

The Upper Pontalba Apartments are one of the most historically and architectural structures in New Orleans. The buildings date back to 1835 and is maintained to preserve that historical charm while still offering modern features. The building is in such high demand the wait list is 10 years deep. In addition to the day to day requirements of property management I was tasked with the responsibility of improving accountability. While working as the Residential Property Manager I was responsible for transitioning all the Commercial and Residential Leases into Yardi.
● Scheduling maintenance, cleaning, and repairs of residential units
● Communicating with Tenants
● All aspects of Leasing, Billing, and Wait list Management
● Policy enforcement
● Accounts Payable and Receiving
● Key Inventory Management
● Maintain accurate Tenant and lease Information in Yardi

French Market Corporation Flea Market
Analyst Assistant

   Sep 2011
— Oct 2014

The French Market Flea Market is a Historical Property that operates 365 days a year. My job was to oversee the rental of the space in the market on a daily and monthly basis. While most of my job responsibilities were mundane, I did work to develop a more efficient system for doing every process in this office. Because of my hard worker we were able to reduce a 13 hour process down to 6.
● Providing excellent customer service to vendors and visitors
● Policy enforcement and vendor compliance
● General office duties such as cash handling, filing, writing reports, and answering phones
● Assisting the Office Manager with various projects
● Drafting, finalizing, and sending out emails to over 300 tenants.

Neighborhood Pet Market by Jefferson Feed
Key Holder/Sales Associate

   Nov 2010
— Apr 2014

As a Lead sale associate I was responsible for following the opening and closing procedures. In addition to my day to day tasks of maintaining, receiving stock and inventory I was also responsible for training and supervising other employees. I also provided excellent customer service and provided extensive information and advice on the products and services we provided.

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