Operations Specialist


Last Updated: 10th May 2017 (over 5 years ago)

Address
United States

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
25 to 34

Qualification Level
Degree

Languages
English

Summary

My professional career has involved fast paced and diverse roles. Beginning in light logistics work for an institutional kitchen at the beginning of my University studies, I eventually grew into the role of Kitchen Manager. In this role I was responsible for the daily operations of the large scale kitchen which included daily planning, scheduling, inventory management, and personnel management. I was also responsible for training my international staff composed of 30 members from varying countries in eastern Europe.

After leaving this position I began working in an IT position supporting inventory data for car dealership websites. This grew into a data implementation role where I currently am employed managing customer information in data bases and transitioning it to a new internal business platform. In this position I am personally responsible for managing projects that involve multiple members and the close communication between myself and our customer.

Education

Colorado State University Global
Bachelors in Business - Operations Management

   Jan 2016
— Current

I am finishing this degree in July of 2017. My studies at Colorado State have focused on business management and the management of internal operations. This included study on topics including but not limited to: economics, business law, accounting, statistics, financial statements, information system management, leadership, and project management.

Fox Valley Technical College
Associates in Supply Chain Management

   Jan 2014
— Dec 2015

During my time at Fox Valley Technical College I majored in and received my degree in Supply Chain Management. The courses required for this degree included studies on international business, procurement, lean tools, six sigma, operations management, operations planning, and of course, supply chain management.

Experience

DealerSocket
Data Implementation Specialist

   Nov 2016
— Current

I am responsible for the converting of customers from one DealerSocket proprietary software solution to another. This involves both direct customer service and heavy amounts of data management.

• Work directly with customers to identify unique data configurations and setups.
• Data “mine” through old software to find relevant information and transfer it to our new software.
• Examine and build out accounting integrations between DealerSocket and QuickBooks.
• Work alongside other departments to ensure that all projects are on schedule.
• Assist in the training of customers on the new proprietary software.

DealerSocket
Website Inventory Tech Support Specialist

   Dec 2015
— May 2016

My responsibility was to manage dealership vehicle inventory from inventory providers and DMS to DealerFire websites.

• Used critical thinking and problem solving skills to identify and solve complex website issues and solve all customer related problems regarding their website’s inventory.
• Worked collaboratively on large multi-staged projects that involved upper levels of management, the website support team, account managers, and the website production team to roll out major website overhauls that were often extremely detail oriented and time sensitive.
• Used Salesforce and DealerSocket proprietary software to manage customer issues and complete inventory support cases in a timely and efficient manner.

Camp Ramah in Wisconsin
Kitchen Manager / Head Steward

   May 2010
— Aug 2016

I managed a multicultural team of 30 to prepare daily meals for 700 people while planning for all upcoming meals and special projects.
• Planned and divided work duties based on constantly changing priorities.
• Multi tasked between tasks to see all projects to completion.
• Used critical and creative thinking to solve supply and miscalculation issues with the meals as well as found ways to strengthen team collaboration through games, competitions, and events that focused on sharing different cultures and experiences.
• Oversaw the ordering and organization of all incoming daily shipments.
• Controlled the flow of materials entering and leaving the kitchen.
• Managed all invoices and purchase orders between the point of delivery and Accounts Payable.

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