IT Specialist


Last Updated: 14th August 2018 (over 4 years ago)

Address
Tangerang Selatan, Indonesia

Category
IT and Communication

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
25 to 34

Qualification Level
Degree

Languages
English, Indonesian, Malay

Summary

8+ years’ experience in IT industry including IT Technical Support, Project Management, Service Desk, and System Engineer.

Hard worker with quality focus and customer satisfaction, able to work individually and as a team, quick learning and full of responsibility, good technical, management and reporting knowledge

Experience

HCL Axon Malaysia Sdn Bhd
Service Desk Team Lead

   May 2014
— Current

- Handling incident management and request management
- Provide training to the team members
- Ensuring that SLA keep on track
- Reporting
- Handling and ensuring service is meet with customer satisfaction

CSC Malaysia Sdn Bhd
Service Desk Analyst

   Feb 2013
— Apr 2014

- Single Point of Contact (SPOC) for first level IT Infrastructure problem
- Ensuring provide best service for client, keep on track and follow up incidents and service request as per SLA

PT Telekomunikasi Indonesia Tbk
Solution Engineer

   Jul 2011
— Jul 2012

- As a project manager who design solution, create a proposal, project plan that will deliver to customer
- Ensuring project delivery according to time-plan and manage all challenges in project delivery

PT Mediatek Solusindo
System Engineer

   Aug 2010
— Jul 2011

- As an engineer with main responsibility to troubleshoot issues, maintain, install and upgrade the solution systems that delivered to customers
- Develop and create report to technical manager from the solution systems that delivered to customers

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