
IT Specialist
Last Updated: 14th August 2018 (over 4 years ago)
Summary
Hard worker with quality focus and customer satisfaction, able to work individually and as a team, quick learning and full of responsibility, good technical, management and reporting knowledge
Experience
Service Desk Team Lead
May 2014
— Current
- Provide training to the team members
- Ensuring that SLA keep on track
- Reporting
- Handling and ensuring service is meet with customer satisfaction
Service Desk Analyst
Feb 2013
— Apr 2014
- Ensuring provide best service for client, keep on track and follow up incidents and service request as per SLA
Solution Engineer
Jul 2011
— Jul 2012
- Ensuring project delivery according to time-plan and manage all challenges in project delivery
System Engineer
Aug 2010
— Jul 2011
- Develop and create report to technical manager from the solution systems that delivered to customers