Program Manager, Business Analyst and Consultant


Last Updated: 8th June 2019 (over 3 years ago)

Address
Guatemala

E-mail
Locked

Phone Number
Locked

Gender
Female

Age Range
35 to 44

Qualification Level
Degree

Languages
English, German, Spanish

Summary

I am a Six Sigma trained professional associated since 2010 as a Program Manager Business Analyst and Consultant. I have over 8+ years of experience in the Business Process Outsourcing industry and have experience in the areas of Project Management, Workforce Management, Financial Controlling, Reporting and Data Analysis, Process Improvement and Operations. Fluent in English, German and Spanish, I held extensive experience in working with multi-functional teams across verticals such as Travel and Hospitality, Logistics, Telecommunications and Financial Services and teams across different locations on multinational companies.

Education

University Francisco Marroquin
Foreign Affairs

   Jan 2001
— Nov 2005

Experience

Teleperformance
Project Manager

   Sep 2010
— Current

Analysis of processes to identify areas of opportunity on both ends, front line work delivery and upper management.
Creation, implementation and hand over of projects to improve efficiency on company practices or processes.
Creation and follow up on time lines to ensure all projects are delivered as projected.
Leadership selection and development to ensure an optimal transition of projects.
Compilation of statistics and data on supporting departments such as, but not limited to, Finance, Recruitment, Human Resources and Technology.
Identify trends and provide possible solutions that accommodate best on a short, middle and long term.
Reengineering of processes in accordance to best in class practices and cost-conscience principles.
Evaluation of results delivered and understanding of impacting factors for entire Region.
Ad hoc reporting requests.
Data support on new business proposals
Presentation of alternative client solutions based on supporting data and observation of common practices.
Lead reporting team for Americas region
Consultant of Data Management for Finance, Transformation and HR Departments
Client Management on Consulting Projects. Prepare business proposal, cost review and escalations handling
Resources management across company’s different locations for consulting

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