Automotive Service Manager

Last Updated: 9th October 2017 (over 4 years ago)



Phone Number


Age Range
25 to 34

Qualification Level

Arabic, English, Hindi, Urdu


Manage the workshop operation system as per quality standards such as handling customer complains, technical operation system training process, capacity utilization…etc. to enhance and develop customer satisfaction whilst supporting other workshop.


Workshop Manager

   Jul 2016
— Current

Managed daily operations of workshop to perform vehicle repairs and deliveries on-time. Visited client sites to attend vehicle breakdowns. Performed staff management and capacity planning operations. Identified areas of cost control and managed expenses within allotted budget. Ensured workshop operations were in accordance with Health, Safety and Environmental standards. Developed best practices to ensure smooth and efficient workshop operations.

Al Bisher and Al Kazemi Group of Companies W.L.L (Kuwait)
Service Manager

   Mar 2012
— Jun 2016

Direct and coordinate, through subordinate personnel, activities of workers engaged in diagnosing and repairing automobile malfunctions. Monitor operations to ensure that services rendered conform to company policy and standards. Coordinate activities of staff personnel conducting research and testing program on automotive equipment considered for acquisition for such factors as operational performance, operational and maintenance costs, safety of operation, and compliance with environmental laws and regulations. Reviews and submits staff proposals for modifications to vendor or manufacturer. Direct procurement of all types of company-owned- and-operated automotive equipment, and materials, supplies, and parts required to maintain automotive equipment, garages, and storage facilities. Coordinate automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments. Resolve customer complaints. Review operational expenses and collection reports for accuracy. Authorize acquisition of tools, equipment, and parts. Hire, discharge, and assist in training workers. Contact advertising media to publicize services.

AGAM Group of Companies W.L.L (Kuwait)
Equipment Service Engineer

   Nov 2007
— Feb 2012

Oversee the implementation of operation activities effectively & smoothly in workshop, and prioritize the work flow as needs. Handle the customer complaints, and ensure of removing all grievances. Supervise employees scheduling with team leader, positioning and justify as work situation needs. Ensure availability if spare parts by coordinating spare parts department. Ensure employees technical performance/equipments usage are as per ISO/operational standards and coach the employees as required. Ensure proper implementation of procedures which enhances customer satisfaction. Analyze the workshop operation performance, and suggest action to improve opportunities. Prepare all periodical reports required, analyze and discuss the results with management and staff. Ensure employees follow up on personal safety procedures. Ensure equipment and tools are kept clean and safe condition for use. Ensure proper implementation of promotion campaigns activities in coordination with marketing & sales departments. Coordinate with training department to schedule employees training needs, ensure of final certification results, and monitor their performance after training.
• Performed extensive diagnosis and repair of automotive electrical systems including starting, charging, ignition, lighting, electrical accessories and electronic body control systems.
• Performed extensive diagnosis and repair of automotive fuel systems including fuel lines, pumps, tanks, injection systems and electronic controls.
• Diagnosed and repaired vehicle frame defects.
• Replaced vehicles frames and sub frame assemblies.
• Diagnosed and repaired automotive exhaust systems.
• Performed extensive automotive body component replacement including replacement of bumpers, fenders, doors, interior components, door latches and handles, door glass, window regulators, mirrors, trim, etc.
• Performed adjustments to automotive body parts to ensure proper alignment and operation.
• Supervised the work of Automotive Technicians and Service Assistants.
• Requisitioned repair parts and servicing materials, and shipped equipment to headquarters.
• Maintained various related records and files.
• Performed inventory control, dispatched work, wrote service orders, ordered replacement parts, etc.
• Designed and developed emergency warning systems and installed emergency warning equipment and other Patrol vehicle equipment.
• Supervised shop maintenance and clean-up duties as needed.
• Performed other related duties as assigned.