Job Description:
• Plans and manage all the phases of business application development and maintenance.
• Coordinates with the various user units on support requirements of existing applications and business developments that may require upgrade of the functionalities of existing applications.
• Assists the IT Head and the users in the evaluation, acquisition and implementation of needed business application packages.
• Ensures that service requests and problem resolutions are within the agreed Service Level Agreement (SLA) with the users
• Ensures that manpower resource on projects are allocated and monitored accordingly
• Formulates and recommends service improvements and process streamlining based on problem aging, reason for the non-resolution of the problem, number and type of problems, areas affected and frequency of occurrence
• Documents Common Issues to capture Service Request Trending for identification of preventive actions and long-term solutions
• Submits regular progress reports to IT Head and top Management
• Plans/set-ups/implements quality assurance procedures for the various systems.
• Attends technical conferences and seminars to ensure continuing education to support the company’s Research and Development activities
• Liaising with the 3rd. party vendors to achieve business and system requirements

Job Description:
• Oversees all unit functions namely (1) Electronic/Batch Data Processing Unit, (2) Database Administration Unit and (3) Server & System Administration Unit – that is responsible for managing the company’s Data Center facility, safeguarding system’s physical and logical security, controlling computer servers, hardware and software assets of the company, ensuring high performance and availability of systems and disaster readiness of the organization
• Develop, implement and maintain business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analysis, strategy selection and documentation of business continuity and disaster recovery procedures
• Maintain professional and technical knowledge by attending educational workshops; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Liaising with the 3rd. party vendors to achieve business/system requirements

Job Description:
• Oversees all unit functions namely (1) Electronic/Batch Data Processing Unit, (2) Database Administration Unit and (3) Server & System Administration Unit – that is responsible for managing the Bank’s Data Center facility, safeguarding system’s physical and logical security, controlling computer servers, hardware and software assets of the Bank, ensuring high performance and availability of systems and disaster readiness of the organization
• Develop, implement and maintain business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analysis, strategy selection and documentation of business continuity and disaster recovery procedures
• Maintain professional and technical knowledge by attending educational workshops; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Liaising with the 3rd. party vendors to achieve business and system requirements

Job Description:
• Perform hardware and software assessment and recommendation
• Perform server and database provisioning including server racking, installation, setup and configuration
• Design, recommend and implement databases, Operating Systems and storages (physical and logical structure, security, backup and recovery specifications) in accordance to end users information needs and views
• Minimize downtime and manage parameters to provide user’s acceptable system response time
• Provide proactive and reactive technical support and training to users
• Determine, enforce and document database, Operating System and storage policies, procedures and standards
• Maintain performance by calculating optimum values for parameters and implement changes and apply new patches and versions when required
• Perform system capacity planning
• Liaising with the 3rd. party vendors to achieve business and system requirements

Job Description:
• Identify business systems problem
• Responsible in systems planning, development and implementation
• Conduct user’s orientation and training for new systems implementation
• Provide user technical support assistance
• Maintain network infrastructure and perform desktop PC installation, configuration and troubleshooting

List of Projects Implemented:
• Purchase Order System (POS)
• Warehouse Inventory System (WIS)
• Contract to Sell Origination System (CTSOS)

Job Description:
• Identify business systems problem
• Responsible in systems planning, development and implementation
• Conduct user’s orientation and training for new systems implementation
• Provide user technical support assistance
• Maintain network infrastructure and perform desktop PC installation, configuration and troubleshooting

List of Projects Implemented:
• Purchase Order System (POS)
• Warehouse Inventory System (WIS)
• Contract to Sell Origination System (CTSOS)

Job Description:
• Encode data using Retail and Merchandising Systems
• Monitor sales flow through Point-Of-Sales (POS) Systems

Job Description:
• Perform desktop PC installation, configuration and troubleshooting
• Provide customer support assistance