An output driven IT professional


Last Updated: 26th March 2020 (over 2 years ago)

Address
United Kingdom

E-mail
Locked

Phone Number
Locked

Gender
Male

Age Range
35 to 44

Qualification Level
Degree

Languages
English, Tagalog

Summary

A passionate, tech-savvy and output driven IT professional with an ITIL certification; having a 17 years of solid work experience for almost all areas in Information Technology

Education

San Sebastian College - Recoletos de Manila
BS in Computer Science

   Jun 1998
— Mar 2002

Experience

Federal Land, Inc.
IT Solutions Service Delivery Manager (Concurrent Position)

   Dec 2017
— Dec 2018

Job Description:
• Plans and manage all the phases of business application development and maintenance.
• Coordinates with the various user units on support requirements of existing applications and business developments that may require upgrade of the functionalities of existing applications.
• Assists the IT Head and the users in the evaluation, acquisition and implementation of needed business application packages.
• Ensures that service requests and problem resolutions are within the agreed Service Level Agreement (SLA) with the users
• Ensures that manpower resource on projects are allocated and monitored accordingly
• Formulates and recommends service improvements and process streamlining based on problem aging, reason for the non-resolution of the problem, number and type of problems, areas affected and frequency of occurrence
• Documents Common Issues to capture Service Request Trending for identification of preventive actions and long-term solutions
• Submits regular progress reports to IT Head and top Management
• Plans/set-ups/implements quality assurance procedures for the various systems.
• Attends technical conferences and seminars to ensure continuing education to support the company’s Research and Development activities
• Liaising with the 3rd. party vendors to achieve business and system requirements

Federal Land, Inc.
Data Center Operations Manager

   Aug 2017
— Nov 2019

Job Description:
• Oversees all unit functions namely (1) Electronic/Batch Data Processing Unit, (2) Database Administration Unit and (3) Server & System Administration Unit – that is responsible for managing the company’s Data Center facility, safeguarding system’s physical and logical security, controlling computer servers, hardware and software assets of the company, ensuring high performance and availability of systems and disaster readiness of the organization
• Develop, implement and maintain business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analysis, strategy selection and documentation of business continuity and disaster recovery procedures
• Maintain professional and technical knowledge by attending educational workshops; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Liaising with the 3rd. party vendors to achieve business/system requirements

Bank of Makati (A Savings Bank), Inc.
Data Center Operations Manager

   Apr 2014
— Aug 2017

Job Description:
• Oversees all unit functions namely (1) Electronic/Batch Data Processing Unit, (2) Database Administration Unit and (3) Server & System Administration Unit – that is responsible for managing the Bank’s Data Center facility, safeguarding system’s physical and logical security, controlling computer servers, hardware and software assets of the Bank, ensuring high performance and availability of systems and disaster readiness of the organization
• Develop, implement and maintain business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analysis, strategy selection and documentation of business continuity and disaster recovery procedures
• Maintain professional and technical knowledge by attending educational workshops; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Liaising with the 3rd. party vendors to achieve business and system requirements

Bank of Makati (A Savings Bank), Inc.
Database and Server/System Administrator

   Mar 2005
— Mar 2014

Job Description:
• Perform hardware and software assessment and recommendation
• Perform server and database provisioning including server racking, installation, setup and configuration
• Design, recommend and implement databases, Operating Systems and storages (physical and logical structure, security, backup and recovery specifications) in accordance to end users information needs and views
• Minimize downtime and manage parameters to provide user’s acceptable system response time
• Provide proactive and reactive technical support and training to users
• Determine, enforce and document database, Operating System and storage policies, procedures and standards
• Maintain performance by calculating optimum values for parameters and implement changes and apply new patches and versions when required
• Perform system capacity planning
• Liaising with the 3rd. party vendors to achieve business and system requirements

CHMI Land, Incorporated
Analyst Programmer and Technical Support Engineer

   Jan 2005
— Mar 2005

Job Description:
• Identify business systems problem
• Responsible in systems planning, development and implementation
• Conduct user’s orientation and training for new systems implementation
• Provide user technical support assistance
• Maintain network infrastructure and perform desktop PC installation, configuration and troubleshooting

List of Projects Implemented:
• Purchase Order System (POS)
• Warehouse Inventory System (WIS)
• Contract to Sell Origination System (CTSOS)

Corporate Holdings Management, Incorporated
Analyst Programmer and Technical Support Engineer

   Aug 2003
— Dec 2004

Job Description:
• Identify business systems problem
• Responsible in systems planning, development and implementation
• Conduct user’s orientation and training for new systems implementation
• Provide user technical support assistance
• Maintain network infrastructure and perform desktop PC installation, configuration and troubleshooting

List of Projects Implemented:
• Purchase Order System (POS)
• Warehouse Inventory System (WIS)
• Contract to Sell Origination System (CTSOS)

Ever Emporium, Incorporated
Data Encoder

   Jun 2002
— Jul 2002

Job Description:
• Encode data using Retail and Merchandising Systems
• Monitor sales flow through Point-Of-Sales (POS) Systems

EROquest Computer Center
IT Support (As Working Student)

   May 1999
— Apr 2000

Job Description:
• Perform desktop PC installation, configuration and troubleshooting
• Provide customer support assistance

Ad
Ad
Ad